The Customer Experience Consultant will provide capability in Sales, Marketing & Service capability to clients in the areas of strategy, process improvement and technology implementations.
The consultant would have a strong understanding of CX/UX concepts, understand user journeys, design thinking engagement and facilitation.On technology transformations, she will work closely with broader technical, delivery and consulting skills from across the company to provide both best practice market insights and practical implementation advice to clients.
The candidate we seek will need the ability to articulate complex ideas persuasively and have a talent for showing clients that we have the right solutions to their most pressing issues.
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