Customer Experience Coordinator jobs in Alaska

Job Description

As a Food Service Worker at Popeye’s, you’ll be a part of a community that thrives on service- to each other, customers, and the community.

The environment at Popeye’s reminds associates that how they work is just as important as achieving goals. You’ll learn about the company’s rich cultural heritage and learn how to make the New Orleans fried chicken that made Popeye’s famous.

We offer flexible scheduling, comprehensive medical, dental, life and disability insurance, paid time off, shift differential / holiday pay, and a traditional pension and 401K plan to qualifying associates.

You’ll also have access to the base and its facilities, our Mass Transit program, and status as an employee of the DoD.

So what can you expect as a Food Service Worker- Popeye’s at the Exchange?

• Greet every customer with eye contact and smile in your authentic way
• Acknowledge every waiting customer as soon as they arrive to the register to let them know you’ll be right with them.
• Listen to customer needs; ask appropriate follow-up questions to ensure you offer appropriate products that meet the specific need of the customer
• Ensure customers have an extraordinary experience while shopping
• Complete transactions accurately and efficiently while engaging customers in appropriate conversation

We know that you can work anywhere. However, working at the Exchange is the start of something great! While you make it easy for our customers, we focus on you and your development! Our people make us who we are.

We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed.

Joining the Exchange means joining a team that is devoted to you!

Job Qualifications

• Able to lift up to 45 pounds (occasional lifting over 50 pounds)
• Able to learn and adapt to current technology needs
• Able to think quickly on the spot to answer customer questions
• Able to take initiative
• Able to share brand knowledge

Additional Qualifications / Requirements

• Excellent attention to detail
• Willing to cross-train and work in other areas of the store, as needed
• Must possess a welcoming and helpful attitude toward customers and other team members
• Excellent communication skills
• Basic computer skills
• Fast food experience preferred

Job Grade

Career Area

Hospitality and Restaurant Operations

Supervisor

Who We Are

The Army & Air Force Exchange Service, also known as the Exchange, is the retailer on US Army and Air Force installations worldwide.

An $8 billion enterprise ranked among the top retailers, the Exchange operates department stores, convenience stores, restaurants, movie theaters and an internet shopping site to serve Soldiers, Airmen and their families.

In addition to US bases in Germany, Italy, England, Turkey, South Korea and Japan, the Exchange operates stores for US troops in Iraq, Afghanistan and other countries in the region.

The Exchange ensures Soldiers and Airmen have access to US goods and services, wherever they serve.

Our Focus

We are seeking associates who have a passion for delivering an extraordinary customer experience and a passion for serving those who serve, our Soldiers, Airmen and their families.

Job Qualifications

High school or equivalent. Six months general work experience in a food operation. Ability to read and interpret instructions and to perform calculations used in food preparation.

If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.

Salary Minimum

$18.45

Salary Maximum

$21.53

Major Duties

Performs a full range of simple cooking by preparing and cooking items that required little or no processing such as pancakes, sausage, eggs, French toast, chicken, hamburgers, hot dogs, fresh or canned vegetables.

Prepares all forms of hot cereals; broil meats; prepares and cooks concentrated or dehydrated soups, sauces and gravies;

and makes cold sandwiches and sandwich fillings.

Prepares pureed diet foods such as peas and spinach and convenience items such as frozen hash browns, French fries, fish fillets and chicken nuggets.

Also prepares and bakes pizza. Adds seasonings to food and regulates cooking temperatures. Adjusts food orders for the number of servings required.

In addition, prepares food by peeling, chopping, grinding, paring, cutting, slicing, dicing, pureeing, dredging, flouring or breading;

weigh, measure and assemble ingredients for regular and modified menu items; set up and replenish a salad bar; portion foods for distribution and meal service and cover, date and store leftovers according to established procedures.

Operates a variety of kitchen equipment which utilizes gas, electricity, steam or microwave heat sources. Disassemble / assemble component parts and accessories for cleaning and following safety procedures regarding the operation of equipment to avoid personal injury or damage to the equipment.

Uses, cleans, stores and maintains all kitchen utensils and maintains equipment and work areas after each use practicing a ''clean as you go'' concept.

Also, performs other cleaning tasks, i.e., walls, ceilings, floors, worktables, walk-in refrigerator / freezers and duckboards) following an established cleaning schedule.

Responsible for following established sanitation and procedures when handling food; ensures foods are stored at the correct temperatures to prevent bacteria growth.

Maintains accurate food inventories and rotates stock items to prevent spoilage. Participates, along with supervisory / management staff, in the establishment and achievement of service and sales goals for the food facility.

Assists in ensuring optimum stock availability by taking periodic stock counts, advising management staff of slow-moving, out-of-stock, defective, and damaged merchandise.

Resolves customer complaints at the lowest level and informs management of barriers to meeting the optimal customer experience.

Serves customers during slack periods and provides work direction to assigned food service workers and lower graded cooks.

Actively communicates / promotes the benefits of the Military Star credit card to customers in order to drive sales growth and increase customer loyalty.

Performs other related duties as assigned.

Job Type

Hourly

Number of Positions Remaining

Job Expires

24-Apr-2024

Benefits Benefits

Health & FSA

Comprehensive medical and dental plans are offered to eligible associates. Elected coverage starts on your first day with no waiting period.

For more information regarding medical plans offered, visit .

The health care flexible spending account (FSA) allows associates to use pretax dollars for eligible out-of-pocket healthcare expenses for themselves and their dependents.

We also offer a dependent care flexible spending account for qualifying day-care expenses.

Health savings accounts (HSAs) and health reimbursement arrangements (HRAs) include an annual employer contribution, which helps reduce your out-of-pocket costs on eligible health care expenses.

Disability & Life Insurance

RFTRPTINTTFTTPT Short-Term and Long-Term Disability Basic Associate Life Insurance Supplemental Associate Life Insurance Personal Accident Insurance Dependent Life Insurance Long-Term Care

We offer a disability plan that provides both short-term and long-term income benefits. The plan pays a weekly or monthly benefit of 66 2 / 3% of your annual pay after a waiting period.

Life insurance is available to associates, their spouse and dependents.

Retirement

RFTRPTINTTFTTPT Retirement (Pension) Plan Exchange 401(k) Plan

The Exchange wants you to be financially prepared for retirement, whether that’s in a couple of years or many years down the road.

We want you to be able to retire on your terms, and we know that saving for retirement on your own can be a challenge. That is why the Exchange offers a traditional pension plan along with a 401(k) retirement savings plan.

The Exchange has an automatic enrollment process for the traditional pension plan for all newly hired and rehired regular full-time associates.

Regular full-time and part-time associates are automatically enrolled in 401(k) unless they opt-out.

RFT regular full time RPT regular part time INT intermittent TFT temporary full time TPT temporary part time

Last updated : 2024-04-22