Customer Experience Coordinator jobs in Butte, MT

At Bretz RV & Marine, our culture is more than words — it is visible in each leader’s commitment to our company’s core values of passion, teamwork, growth, family, and profitability. With multiple locations across Montana and Idaho, Bretz RV & Marine is the largest dealership in a five-state area, and we are growing rapidly. Here at Bretz, we are more than a team; we are a community. The Bretz community brings the company’s values to life while delivering exceptional outcomes. We pride ourselves on hiring and developing employees who demonstrate a passion for what they do, loyalty to the company and our commitment to our customers, and a drive to succeed individually and as a team. At Bretz, we offer you more than just a job. We offer you the chance at an exciting and rewarding career that you will genuinely enjoy. We value excellence, integrity, and hard work from every employee to deliver Bretz's high standards and performance to all our customers.​

Do you have what it takes to excel in a fast-paced, high-volume customer service environment? If so, the rewards can be outstanding! Our dealership is currently seeking highly motivated, results-driven internet sales and customer service professionals for new and used vehicles. In this position, you will help to develop, implement and administer our e-commerce platform while responding to sales leads and information requests generated through the dealership’s website.  You will work directly with our in-house marketing office, as well as the floor sales personnel teams.

 Responsibilities: 

• Monitor and respond to all Internet leads (referral services and website)
• Develop client prospecting file upon lead receipt
• Quote pricing, rates, and inventory availability
• Cultivating customer communication via email/phone that leads to meeting with floor sales staff (by appointment)
• Receive credit applications (manually and online)
• Remain up-to-date on products, market trends, and certifications
• Understand and implement the dealership sales process
• Maintain Customer Service Index (CSI), Gross Average and monthly units to dealership standards
• Must be familiar with Client Relationship Management (CRM) software

 Requirements:

• Customer Service Skills
• Experience with multi-line phone systems a plus
• Computer Skills
• Ability to type without looking at the keyboard
• Ability to type at least 35 wpm
• Excitement to Learn
• Positive Attitude
• Teamwork

Schedule:

• Day shift only!
• Monday - Friday | Aligns with business hours
• hour lunch

Education and/or Experience

• High school diploma or equivalent.
• 12 months experience in customer service, sales, or internet sales preferred.
• Ability to multitask is imperative

Compensation

• $3,000 guaranteed salary per month bonus based on performance.

Benefits

• Excellent earning potential and advancement opportunities
• Medical benefits package with multiple plan options to choose from, including vision and dental
• 401(k) retirement plan with employer match
• On-site employee daycare
• Holiday pay and vacation time
• Employee discounts
• Employee borrow program (take a camper and GO CAMPING)
• Profit sharing  
   

Bretz RV’s Commitment to You

• Opportunity to work in a family-oriented environment where work-life balance matters
• Growth and advancement opportunities
• Team building activities and events throughout the year
• The opportunity to be a part of a team in a booming industry that works together to provide every customer with the best experience possible 

Relocation

Montana has become the spot to be. Kevin Costner and his Yellowstone and 1883 have single-handedly helped Montana become discovered. If you want to move here, please know that we have stoplights, hitching posts still exist in some small towns, and the church is still the busiest place to go on Sundays. It's a safe place to live and a great place to raise a family looking for adventure. The cost of living is far lower than in other parts of the country. If you've ever dreamed of moving to the northwest, now may be the time to turn a dream into reality!  

About Our Dealership

 Bretz RV & Marine opened for business in Missoula, Montana, in 1967. Until then, Frank and Vi Bretz had been operating a service station and renting U-Hauls in central Missoula. Searching for a new camping trailer turned into a new business opportunity. Not only did the Bretz family get a new camper, they decided to get into the business of selling and renting small travel trailers. 

Today Bretz RV & Marine is still a family-owned and operated business with five dealerships across Montana and Idaho. We are fortunate to have grown from just over 100 employees to nearly 400 employees in the last five years. We do all we can to offer our teams an excellent place to work and advance in our company. We start by finding great people with high energy and then find the best place for them to be successful in our dealerships.   

Throughout the year, you will see Bretz RV & Marine sponsoring events from local school functions to veterans associations, Toys-4-Tots, Make-A-Wish, and many more. It's important to contribute to the communities in which we do business. 

EEOC

 Our company maintains a firm policy of equal employment opportunity for all associates. We hire, train, promote and compensate associates based on personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability, or citizenship, as well as other classifications protected by applicable federal, state or local laws.  

RV Manufacturers: Airstream, Coachmen, CrossRoads, Dutchmen, Entegra Coach, Forest River, Grand Design, Heartland, Keystone RV, KZ RV, Liberty Outdoors, Northstar, NuCamp, Redwood, Starcraft Marine, Thor, Tiffin, Vanleigh, Chaparral, Smoker Craft, Thunderjet, Mercury, Mercruiser, Volvo. 

Boat Manufacturers:  Barletta, Sea-Doo, Bayliner, Chaparral, Crownline, Smokercraft, Lowe, Starcraft, MB Sport, Sun Chaser, Yamaha Outboards, Honda Outboards, Mercury/Mercruiser, Volvo Marine.