Customer Experience Coordinator jobs in Canton, OH

Customer Service Coordinator

Due to growth and investment in our people we are currently looking for a highly motivated, customer support focused, organized individual who thrives in a fast-paced environment to join the AmbaFlex Customer Service team!

In this hands-on position you will:

• Scheduling and coordinating service requests
• Organizing preventive machine maintenance
• After a service visit the provision of structural improvements to the products and applications
• Ensure timely and sufficient material supply on site
• Schedule service visits together with the customer and our global planning, support the technician during the visit at the customer
• Excellent closing of the service requests, both financial, logistics and commercial
• Coordinate revisions on material lists after machine modifications in the field (machine configurations) based on customer request
• Periodically standby for helpdesk support outside office hours
• Provide adequate, written feedback to all involved parties
• Sparring partner for sales, marketing, production and R&D for product improvement

As a Customer Service Coordinator you coordinate the national and international requests from our customers pertaining technical inquiries, and take the lead by help-desk questions, technical content for execution of site visits, project support, urgent breakdowns and complaints after the delivery of the products. You review the incoming service requests, take excellent preparation before a service visit and monitors the implementation and follow-up of this.

Your Priorities and Skills

• As Customer Service Coordinator you will be responsible for the timely and correct implementation of the above core tasks within the Organization Department and team.
• Delivering a good qualitative response to the customer's demand, a good understanding of ‘why’ the customer contact us.
• Knowledge about the AmbaFlex ' sales and service strategy and how the ' main objectives ' can be reached.
• Handle a close business relationship with AmbaFlex colleagues work to provide you with the best solutions for the customer.
• Take care to be as profitable as possible in all of your daily activities.
• Giving actively input to improve the guidelines, processes and systems.
• Work/use and communicate according to the agreed guidelines, processes, and systems both internally and externally.

Educational requirements

Intermediate Vocational Education/ Higher Vocational Education level in mechanical engineering, through training or experience. Possibly supplemented with relevant training courses. Good spoken and written English possible Spanish.

Familiar with software, Microsoft Office, able to learn new systems.

Experience

• At least 2 years of work experience in a similar position in a technical industry
• Customer focused to recognize the needs and interest of both internal and external customers
• Flexibility to adjust behavior, capability to prepare to adjust in line with changing requirements and circumstances.
• Ability to travel frequently for training purposes or requested site visits.

We ask a lot; we offer even more!

• An excellent benefits package
• An international environment with an informal and collegial working atmosphere
• A lot of independence and variety in your work
• Various trainings
• Attention to physical and mental health

Are you in or do you want to know more?
Do you want to get acquainted or know more? You are more than welcome to contact us!
For job-content information, please contact us via hrus@ambaflex.com

AmbaFlex has a screening policy in the application process. This means that we would like to see your original diplomas and id. Acquisition by recruitment agencies as a result of this vacancy is not appreciated.