Customer Experience Coordinator jobs in Greenville, SC

Customer Service Coordinator

Job Summary:

The Customer Service Coordinator will interact with the company’s customers by addressing inquiries and resolving complaints, generally providing a higher level of customer support on a specific product or service.

Supervisory Responsibilities:

· None

Duties/Responsibilities:

· Interacts with customers via telephone, email, or in person to provide support and information on an assigned product or service.

· Ensures that appropriate actions are taken to resolve customers’ problems and concerns.

· Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.

· Manage all service cases through origination through completion

· Schedule all service technicians

· Schedule all deliveries.

· Performs other related duties as assigned.

Required Skills

· Communication skills including active listening.

· Service-oriented and able to resolve customer grievances.

· Proficient computer skills with the ability to learn new software.

· Knowledge of, or ability to learn, product, service, or area of customer service specialization.

Education and Experience:

· High school diploma or equivalent.

· Customer service experience preferred.

· Some experience with the product or service to which the specialist will be assigned preferred.

Physical Requirements:

· Prolonged periods sitting at a desk and working on a computer.

· Must be able to lift up to 15 pounds at times.

Please note that only candidates who meet the qualifications will be contacted for further consideration.```

Job Type: Full-time

Pay: $40,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to Relocate:

• Liberty, SC 29657: Relocate before starting work (Required)

Work Location: In person