Customer Experience Coordinator jobs in Peoria, IL
Recently Added Customer Experience Coordinator jobs
Associate Customer Experience Agent
- RLI Insurance Company
-
Peoria, IL
FULL_TIME
- About Us We’re not like other insurance companies. From our specialty products to our business model, our culture to our results — we’re different. Different is who we are, and how we work, interact, deliver and succeed together. Creating a different and better insurance experience doesn’t just happen. It takes focus and a shared passion for going beyond the expected to forge relationships and deliver care that makes a difference. This approach rises from and is supported by our talented, ethical and smart team of employee owners united around a single purpose: to work alongside our customers and partners when they need us, in unexpected ways, with exceptional results. Apply today to make a difference with us. RLI is a Glassdoor Best Places to Work company with a strong, successful background. For decades, our financial track record has been stellar — a testament to our culture and validation of our reputation as an excellent underwriting company. Our insurance subsidiaries are rated A “Superior” by AM Best company and A “Strong” by Standard & Poor’s. Check out our strong financial track record here. Position Purpose Provides front-line operational and customer support. Assists by responding to general inquiries, providing product knowledge while ensuring insurance policy alignment with customer needs. Product support includes personal and/or commercial lines policies. Principal Duties & Responsibilities Provide basic operational and customer support to administrators, agents, brokers and policyholders. Effectively communicate via telephone, chat or email with various internal or external channels. In response to basic inquiries, research and develop the appropriate answer based on customer channel. Effectively communicate with the Lindbergh Insurance Group team to ensure proper handling of operational and customer inquiries. Keep accurate records of customer interactions and transactions, recording details of inquiries, complaints and comments, as well as actions taken. In response to inquiries from customers, prepare quotes and bind coverage for RLI insurance products, ensuring alignment with the customer’s needs. Assist with other duties as needed. Education & Experience Typically requires a high school diploma; for Agency Operations, P&C license is preferred but will be required within 3 months of employment 0 years of related experience for consideration [OR] equivalent level of education and experience Knowledge, Skills, & Competencies Must have good interpersonal and communication skills and be sensitive, adaptable, professional, and articulate when dealing with internal and external customer channels. Personal and/or commercial P&C insurance knowledge preferred. Ability to provide excellent customer service support in a timely and friendly manner. Detail oriented with good organizational skills. Ability to follow procedures as outlined by management. Ability to handle multiple tasks simultaneously and prioritize duties in a fast-paced environment. Ability to perform quality work while meeting processing deadlines. Experience supporting niche insurance products preferred. Personal & Professional Growth RLI encourages its employees to pursue professional development work in insurance and job-related areas. We make a commitment to employees to provide educational opportunities that help them enhance their skills and further their career advancement. RLI fosters a true learning culture and encourages professional growth through insurance courses, in-house training and other educational programs. RLI covers the cost for most programs and employees typically earn a bonus upon successful completion of approved courses and certifications. Our personal and professional growth benefits include: Nationwide employment opportunities Training & certification opportunities Tuition reimbursement Education bonuses Diversity & Inclusion Our goal is to attract, develop and retain the best employee talent from diverse backgrounds while promoting an environment where all viewpoints are valued and individuals feel respected, are treated fairly, and have an opportunity to excel in their chosen careers. We actively support, and participate in, initiatives led by the American Property Casualty Insurance Association that aim to increase diversity in the insurance industry. Cultivating an exceptional and diverse workforce to deliver excellent customer service reinforces our culture and is a key to achieving superior business results. RLI is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, color, religion, national origin, citizenship, gender, marital status, sexual orientation, age, disability, veteran status, or any other characteristic protected by federal, state, or local law. Total Rewards At RLI, we're all owners. We hire the best and the brightest employees and allow them to share in the company's success through our Total Rewards. With the Employee Stock Ownership plan at its core, the Total Rewards program includes all compensation, benefits and perks that come with being an RLI employee. Financial Incentives Employee stock ownership plan (ESOP) 401(k) — automatic 3% company contribution Annual discretionary 401k and ESOP profit-sharing contribution (up to 15% of base salary) Annual bonus plans Work & Life Paid time off (PTO) and holidays Paid volunteer time off (VTO) to support our communities Parental and family care leave Flexible & hybrid work arrangements Fitness center discounts and free virtual fitness platform Employee assistance program Health & Wellness Comprehensive medical, dental and vision benefits Flexible spending and health savings accounts 2x Base Salary for Group Life and AD&D insurance Voluntary life insurance for purchase Critical Illness & Accident insurance Short-term and long-term disability benefits WHAT MAKES RLI DIFFERENT RLI is a specialty insurance company that helps customers navigate the world of insurance and risk. For more than a half century, we’ve been helping people and companies safeguard their assets through our innovative portfolio of property and casualty coverages and surety products. We’re not what you’d expect from a typical insurance company. From our products to our business model, our culture to our results — we’re different. Our remarkable people. Our people are among the smartest and most knowledgeable in the business. They are experts at building relationships that last with our brokers and customers by providing outstanding service and creating ideal coverages with competitive premiums. Our underwriting focus. We seek underserved niches in the marketplace and provide coverages that meet very specific needs. We eliminate unnecessary bureaucracy, give our underwriters authority and share the profits. Our entrepreneurial culture. At RLI, we’ve created a business model that works: hire smart, ethical people, make them owners of the business, and give them the freedom to succeed. Our employees are encouraged to seek out opportunities, make things happen and do the unexpected. About Us Culture Glassdoor Reviews Financial Results California Privacy
- 12 Days Ago
Guest Experience Coordinator
- EASTERSEALS CENTRAL ILLINOIS
-
Hudson, IL
PART_TIME
- JOB TITLE: Guest Experience Coordinator JOB LOCATION: Timber Pointe Outdoor Center, 20 Timber Pointe Lane, Hudson, IL 61748 FLSA STATUS: Part time, Hourly Position Objective: The Guest Experience Coor...
- 22 Days Ago
Customer Experience - Account Planner 2
- MCL Solutions Talent Acquisition Team
-
Pontiac, IL
FULL_TIME
- Account Planner 2 Kodi Collective™ Marketing Execution Services offers a versatile portfolio of creative and marketing production solutions that will inspire companies to think differently about how t...
- 3 Days Ago
Customer Experience - Account Planner 2
- Kodi Collective
-
Pontiac, IL
FULL_TIME
- Account Planner 2 Kodi Collective™ Marketing Execution Services offers a versatile portfolio of creative and marketing production solutions that will inspire companies to think differently about how t...
- 18 Days Ago
Dental Insurance Coordinator - Dentrix Experience
- Lakewood Family Dental
-
Bloomington, IL
FULL_TIME,PART_TIME
- - Dental Office administration experience - Computer proficiency (microsoft word, excel, etc). - Strong phone and communication skills - Team Player - Organized & detailed oriented - Able to make appo...
- 19 Days Ago
Customer Relations Coordinator
- ImpactLife
-
Peoria, IL
FULL_TIME
- ImpactLife is the exclusive provider of blood products and services to our partner hospitals in Illinois, Iowa, Missouri and Wisconsin. The blood center is based in Davenport, Iowa, where ImpactLife's...
- 23 Days Ago
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0 Customer Experience Coordinator jobs found in Peoria, IL area
Customer Service Coordinator
- Ryder System
-
Normal, IL
- Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. (https://ryder.com/job-applicant-privacy-polic...
- 4/16/2024 12:00:00 AM
Customer Service Representative
- careermount.com
-
Peoria, IL
- Store 2706468: 9476 W Olive Ave, Peoria, Arizona 85345 **Customer Service Representative** We want you to join our team ...
- 4/16/2024 12:00:00 AM
Local Success Coach (Part Time Sales & Customer Service Coordinator)
- GOAUPAIR OPERATIONS LLC
-
Peoria, IL
- Job Description Job Description Work from home as part-time Local Success Coach (LSC)! Great part-time position for anyo...
- 4/15/2024 12:00:00 AM
Remote Sales Associate - Property & Casualty
- PolicyGenius
-
Bloomington, IL
- **Remote Sales Associate - Property & Casualty** at Policygenius Bloomington, IL ****Remote Sales at Policygenius**** We...
- 4/15/2024 12:00:00 AM
Customer Service Rep (01816) - 425 North Sanborn
- Domino
-
Peoria, IL
- **Job Details** **JOB DESCRIPTION** We are searching for qualified customer service reps with personality and people ski...
- 4/14/2024 12:00:00 AM
Customer Service Coordinator
- Ryder System
-
Normal, IL
- Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. (https://ryder.com/job-applicant-privacy-polic...
- 4/12/2024 12:00:00 AM
Customer Service Representative
- Interdent Sa
-
Peoria, IL
- ** Customer Service Representative** **Job Category****:** Operations **Requisition Number****:** CUSTO005100 Showing 1 ...
- 4/12/2024 12:00:00 AM
Customer Service Specialist 4220 Peoria, AZ
- RI International
-
Peoria, IL
- **Job details** Job Type Full-time **Full Job Description** **Summary of Job:** The Customer Service Specialist position...
- 4/12/2024 12:00:00 AM
About Peoria, Illinois
Peoria (/piˈɔːriə/ pee-OR-ee-ə) is the county seat of Peoria County, Illinois, and the largest city on the Illinois River. Established in 1691 by the French explorer Henri de Tonti, Peoria is the oldest European settlement in Illinois, and is named after the Peoria tribe. As of the 2010 census, the city was the seventh-most populated in Illinois (and the third largest outside the Chicago metropolitan area), with a population of 115,007. The Peoria Metropolitan Statistical Area had a population of 373,590 in 2011. Until 2018, Peoria was the global and national headquarters for Caterpillar Inc.,...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Experience Coordinator jobs
$37,893 to $47,185
Peoria, Illinois area prices
were up 1.3% from a year ago
were up 1.3% from a year ago
What does a Customer Experience Coordinator do?
Customer Experience Coordinator in Hastings, MN
Schedule daily Post Office pick-ups.
August 01, 2021
Customer Experience Coordinator in Independence, OH
Attend and participate in customer service based professional development seminars, course and related continued education as approved by Director of Customer Experience.
April 22, 2021
Manage and document accurate daily property management software records of customer service inquires, actions and discussions.
October 31, 2021
Customer Experience Coordinator in Marietta, GA
Participate in the development of business plan forecasts, budgets, account deliverables, etc.
September 04, 2021