Customer Experience Coordinator jobs in Rock Springs, WY

Description

XWELL is a company focused on health and wellness for airport travelers. We have been around for 15 years, and continuing to grow as a travel, health and wellness brand that is completely transforming the way people access care. Our upscale, in-airport wellness centers provide medical care, travel testing, wellness therapies, and a thoughtful curation of retail items. 

We believe travel and exploration are intrinsic parts of a healthy lifestyle. As travelers, we need new tools that will allow us to protect our health and venture out with confidence. We crave a way to roam freely and the assurance of knowing that we’re doing it responsibly. Treat is a whole-health lifestyle brand, pioneering our new medical expertise and our wellness history to push into the future, providing access to integrated care anytime, anywhere in the world through technology and personalized services. Our team is ready to deliver on a promise of “traveler first” by providing a one-on-one experience in a safe and secure space.

We are currently seeking an Experience Coordinator to assist with the cleanliness and tidiness of the day-to-day operation. This position will be responsible for ensuring a safe and pleasant experience can be delivered to each and every traveler. As the Experience Coordinator, you will have the opportunity to greet customers, educate them on our products and services, and perform the checkout process to ensure the customer’s satisfaction after every transaction. You will effectively communicate with our service providers by notifying them of their client’s arrival. You will also play an administrative role by assisting with inventory, maintaining visual standards, spa cleanliness, and perform opening and closing procedures. 

Benefits:

• Sign-on Bonus of up to $1000
• Referral Bonus of up to $500 
• Competitive hourly pay
• Monthly incentive program
• Flexible scheduling
• Medical, Dental, Vision, and Pet Insurance
• 401k with 3% match
• Generous PTO plan
• Concessions discounts
• Tuition Reimbursement
• Merchandise Discounts

Qualities for Success:

• Ambitious
• Energetic
• Articulate
• Humble
• Affable
• Passionate
• Curious
• Positive
• Flexible
• Presentable

Qualifications:

• High school diploma or equivalent 
• 2 years of support capacity (administrative, custodial, etc), medi spa experience is strongly preferred
• Must have experience with wellness center technology and associated services
• Must be knowledgeable in basic regulations and requirements including HIPAA 
• Must be detail oriented, naturally inquisitive and a proactive problem solver
• Strong interest in Travel, Health and Wellness industries