Customer Experience Coordinator jobs in San Francisco, CA

REMOTE Customer Experience Specialist III

Duration : 8 months plus extensions

Location : 100% REMOTE

Job Description : Duties

Duties

Partner with Program Lead to support 2-3 acquisitions of new companies

Facilitate meetings to review and examine identified needs and desired outcomes

Own documentation describing the customer or agent experiences we seek to enable, as well as the accuracy and quality of the approved and shipped experiences

Coordinate with enablement to support training and enablement strategy; support development of enablement and communications materials

Support creation and execution of the change management plan and strategy

Design and develop solutions that will support transformational projects to operationalise and scale initiatives that drive organizational maturity.

Onboard relevant users from acquired company to Gainsight and build the necessary workflows, reports, and dashboards

Support the design and implementation of an intentional and personalized customer lifecycle

Work with the BI and Data Analytics teams to bring key, data-driven metric dashboards

Skills

Proven ability to drive and own conversations in support of overall goals, providing alternative solutions when necessary

2 years experience working in Gainsight

4 years of experience within a global CX organization

Empathy, compassion, and a desire to ensure that our customers receive the proper treatment and a willingness to take steps to continually improve it

Last updated : 2024-04-24