Customer Experience Coordinator jobs in Santa Maria, CA
Recently Added Customer Experience Coordinator jobs
Customer Experience Specialist
- Firestone Walker Brewing Company
-
Paso Robles, CA
FULL_TIME
-
Firestone Walker Brewing Company began as a small brewery with roots in the wine country on California’s Central Coast. Now a regional craft brewery, our singular purpose remains – to craft the world’s best beers. Passionately in pursuit of the perfect beer… and never satisfied.
JOB SUMMARY:Firestone Walker seeks a Customer Experience Specialist to join our dynamic Marketing team. The Customer Experience Specialist will be responsible for coordinating FWBC’s customer service efforts, community donation programs, and company special events. The goal is to deliver superior customer service and actively promote the engagement of our company within our customer base and community. The ideal candidate should possess excellent communication, networking, and organizational skills coupled with a passion for learning about the craft beer industry.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:Specifically, the responsibilities of the position include, but are not limited to, the following activities:- Manage day-to-day Firestone Walker customer service platform to engage with and resolve customer communications.
- Coordinate donations for non-profit organizations in all three of the communities (Paso Robles, Santa Ynez Valley, and Santa Monica).
- Maintain a database of critical local partnerships from local government/community groups to key cause-related institutions.
- Coordinating pick-ups or drop-offs of donations, programs, and partnerships.
- Responsible for advocating for our customers both internally & externally, ensuring that all customer needs are met, and FWBC’s brand values and mission are delivered in all communication touchpoints.
- Work with business divisions from Sales, Production, and Marketing to communicate and resolve customer needs and develop strategies to improve processes to ensure Firestone Walker delivers a superior customer experience in all areas of the business.
- Work with our Digital Marketing team to manage various social media platforms customer service comments and questions.
- Assist Executive Assistant in the coordination of executive team needs as well as internal company events and travel.
- Ensure that hours are entered in the timekeeping system and approved by deadlines.
- Weekly report to Executive Assistant on ongoing customer service issues that need to be addressed on a larger scale.
- Additional duties as assigned.
REQUIRED QUALIFICATIONS:- Must be at least 21 years of age
- Degree or experience in marketing, experience industry, business, or a related field
- Cicerone Certified Beer Server certificate or ability to obtain certification within one year of employment
- LEAD training for the State of California or ability to obtain certification within one year of employment
- Valid Driver's License
- Must be able to obtain California Responsible Beverage Service certification within 60 days of hire
- Exceptional organizational skills and the ability to work independently to manage multiple tasks in a fast-paced environment
- Exceptional communication skills to communicate ideas and issues across various departments within Firestone Walker
- Exceptional networking/relationship building skills with local community partners and nonprofit entities
- Enthusiastic and engaging attitude
- Forward thinker, who seeks new opportunities and looks for creative solutions to problems
- Proficient in Microsoft Office suite of programs
- Knowledge and proficiency in social media outlets and websites
- Passion for Firestone Walker, Cali Squeeze & 805 Brands
- Volunteer Experience Preferred
What Firestone Walker Offers:An excellent benefits package including:- Competitive salary commensurate with experience and knowledge
- Base Salary: $20.00-22.00/hour
- 100% paid premiums for employee including medical, dental, vision, & life insurance
- Accrued PTO (rate of 13 days per year)
- Accrued Sick Leave (1 hour for every 30 hours worked)
- 401(k) retirement plan including company paid profit sharing & 4% safe-harbor matching
- 10 paid holidays per year
- 50% off employee discount on food, beer, and merchandise
- Periodic beer giveaways for employees 21
- FSA plan to save tax money on out of pocket medical and dependent care expenses
- Inclusive company culture that values and develops our employees
Please submit your resume with your work experience when applying. Firestone Walker is an Equal Opportunity Employer. - 1 Day Ago
Lead Customer Service Coordinator
- The California State University
-
San Luis Obispo, CA
FULL_TIME
- Job Summary Under the general direction of the Executive Director of Customer & Business Services, the Lead Customer Service Coordinator provides daily lead work direction to the Customer Service Coor...
- 19 Days Ago
Customer Service Coordinator
- The California State University
-
San Luis Obispo, CA
FULL_TIME
- Job Summary Under the general direction of the Executive Director of Customer & Business Services, the Customer Service Coordinator (CSC) provides a full scope of administrative and work control suppo...
- Just Posted
CUSTOMER SERVICE SUPERVISOR/HUMAN RESOURCES RECRUITMENT COORDINATOR
- All Ways Caring HomeCare
-
SAN LUIS OBISPO, CA
FULL_TIME
- Our Company All Ways Caring HomeCare Overview The Customer Service Supervisor/HR Designee (CSS/HR) is responsible for coordinating quality care and customer service to our valued clients by assigning ...
- 6 Days Ago
Entry Level Phone Reception
- The Moving Experience
-
San Luis Obispo, CA
FULL_TIME
- We are looking for self-motivated, well-spoken, Moving Consultants. Learn a new industry and grow your skills in this fast-paced phone environment. You must have excellent communication; verbal, writt...
- 18 Days Ago
Sales
- The Moving Experience
-
San Luis Obispo, CA
FULL_TIME
- We are looking for self-motivated, well-spoken, Moving Consultants. Learn a new industry and grow your skills in this fast-paced phone environment with an emphasis on closing. You must have excellent ...
- Just Posted
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0 Customer Experience Coordinator jobs found in Santa Maria, CA area
Construction Operations Manager
- PTS Advance
-
Santa Maria, CA
- Job Description: Construction Manager Branch Location: Santa Maria, CA Reports to: COO Work Location: Santa Maria, CA Jo...
- 4/25/2024 12:00:00 AM
Child Development Specialist
- Compass Center, Inc.
-
Santa Maria, CA
- Job Description Job Description Salary: $20-$28 DOE We'd love to chat with you about the position! Compass Center, Inc. ...
- 4/25/2024 12:00:00 AM
Police Officer- Lateral
- City of Santa Maria (CA)
-
Santa Maria, CA
- OPPORTUNITY Closing Date: Continuous Interview Date: TBD Second Interview Date: TBD Desired Start Date: TBD OPPORTUNITY ...
- 4/25/2024 12:00:00 AM
Dental/Ortho Treatment Coordinator
- Santa Maria Pediatric Dental Group
-
Santa Maria, CA
- Job Description Job Description Salary: $20-$25 We are looking for a Dental/Ortho treatment coordinator to be responsibl...
- 4/25/2024 12:00:00 AM
Receptionist
- ReadyWork Inc
-
Santa Maria, CA
- Job Description Job Description Job description Job Overview: ReadyWorkInc is hiring a Receptionist for a construction c...
- 4/25/2024 12:00:00 AM
Mechanic/Class A Driver with Light Repair Welding
- Edwards Construction Group
-
Santa Maria, CA
- Job Description Job Description Salary: DOE Edwards Construction Group (ECG) is a leading construction company on the ce...
- 4/25/2024 12:00:00 AM
Project Manager
- SMITH Mechanical, Electrical & Plumbing
-
Santa Maria, CA
- Job Description JOB SUMMARY: The Project Manager is expected develop and maintain a client base, manage HVAC/plumbing/el...
- 4/22/2024 12:00:00 AM
Agronomic Service Representative - Coastal California
- Syngenta India Ltd.
-
Santa Maria, CA
- Job Description Agronomic Service Representative - Coastal California - ( 18037643 ) **Description** **About Syngenta** ...
- 4/21/2024 12:00:00 AM
About Santa Maria, California
Santa Maria is a city near the Southern California coast in Santa Barbara County. It is approximately 65 miles (105 km) northwest of Santa Barbara and 150 miles (240 km) northwest of downtown Los Angeles. Its estimated 2018 population was 108,470, making it the most populous city in the county and the Santa Maria-Santa Barbara, CA Metro Area. The city is notable for its wine industry and Santa Maria-style barbecue. Sunset magazine called Santa Maria "The West's Best BBQ Town".
Santa Maria is located at 34°57′5″N 120°26′0″W / 34.95139°N 120.43333°W / 34.95139; -120.43333 (34.951377, -120.433...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Experience Coordinator jobs
$42,935 to $53,464
Santa Maria, California area prices
were up 2.5% from a year ago
were up 2.5% from a year ago
What does a Customer Experience Coordinator do?
Customer Experience Coordinator in Hastings, MN
Schedule daily Post Office pick-ups.
August 01, 2021
Customer Experience Coordinator in Independence, OH
Attend and participate in customer service based professional development seminars, course and related continued education as approved by Director of Customer Experience.
April 22, 2021
Manage and document accurate daily property management software records of customer service inquires, actions and discussions.
October 31, 2021
Customer Experience Coordinator in Marietta, GA
Participate in the development of business plan forecasts, budgets, account deliverables, etc.
September 04, 2021