Customer Experience Coordinator jobs in Tallahassee, FL

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Customer Experience Expert (Onsite/Remote)
  • Traver Companies
  • Tallahassee, FL FULL_TIME
  • Love customer service? Well, keep reading!

    XPS Solutions has been in the self-storage industry for 24 years. We provide customer service solutions for thousands of self-storage facilities. We believe that EXPERIENCE MATTERS. THEIRS. YOURS. OURS. Put your experience as a self-storage professional to work by providing an excellent experience for our clients and customers.

    Just do it from the comforts of our beautiful campus in Richardson, TX, or your home office (if approved)!

    There are a few things you need to know:

    Working on campus you will enjoy building relationships with your co-workers, access to a fully-stocked cafeteria, “phone booths” available for use during breaks to have private conversations, all the equipment necessary to perform the job, face-to-face time with your coaches, and much more.

    Working from home you will be required to provide your own equipment (financing options available), have reliable internet, have a quiet place to work with no distractions, have regular check-ins with your coach, participate in virtual team-building events, and can wear yoga pants all day if you like.

    Here are the questions you probably want to ask us:

    How much does it pay? Well, that depends on several factors including experience. But our pay scale is completely in line with other self-storage manager pay rates PLUS you won’t have to deal with rental trucks or sweeping units! And there are bonus opportunities!

    What would my schedule be? There are several shifts available (6am - 2:30pm, 9am – 5:30pm, 10am – 6:30pm, 11am 7:30pm). We will work with you to choose a shift that works best for you. You will be assigned one weekend day to work.

    What does training look like? Well, training is PAID and usually takes five days. After being trained, you will be paired with a mentor who will always be available to help.

    What skills are required? You have to understand self-storage. You need to be able to multi-task. You must be an active listener to identify the customer's needs. You must be helpful, friendly, and kind to each and every caller. You must be able to type at least 35 words per minute.

    Sound good so far? There’s much more to discuss including benefits and growth opportunities, but let’s start by getting to know each other. Use this link to apply, and if you are selected for an interview, our hiring manager will reach out. Good luck!


    ONSITE TRAINING/REMOTE

    • 5 day PAID training class
    • NO weekend training
    • APPLY NOW for our upcoming class!!!
    • Training class time - TBD


    REQUIRED HOURS

    • Must be able to work one weekend day. Day off will be assigned.
    • 40 hours per week for Full Time with opportunity for OT (scheduled 8hrs daily)
    • Must exhibit excellent punctuality and reliability in regards to work schedule


    ESSENTIAL DUTIES AND RESPONSIBILITIES:

    • Effectively able to handle continuous flow of inbound calls 90 calls per shift
    • Comprehend customer's requests for rental services
    • Proactively assisting customers' basic needs and problem solving
    • Ability to multi-task and possess active listening skills
    • Utilize excellent spelling and grammatical skills to relay written messages as necessary
    • Accepting payments via phone
    • Assisting prospective customers and upselling services
    • Offering customer support via Live Chat
    • Performing other duties as needed and assigned by supervisor


    ESSENTIAL SKILLS AND EXPERIENCE:

    • Self Storage Experience
    • High School Diploma
    • Associate's Degree is a PLUS
    • Bilingual is a PLUS
    • Call Center Experience is a PLUS (inbound/outbound)
    • Must be able to speak and read English clearly, professionally, and fluently
    • Have good Patience -Attentiveness - Clear Communication - Effective Listening, with each customer interaction
    • Must be able to type a minimum of 35 WPM
    • 6 months in customer service role
    • Experience working with a PC and be able to maneuver multiple screens simultaneously


    POTENTIAL GROWTH OPPORTUNITIES:

    • XPS Solutions is committed to growing our company from within
    • Seasoned CSRs are eligible for promotions to supervisor positions
    • Candidates with previous leadership experience are encouraged to apply


    COMPENSATION/PAYROLL SCHEDULE

    • We pay comparable to an experienced Store Manager rate of pay! Let's get the discussion started!

    • Additional Performance BONUS Pay $$$ EACH MONTH
    • Semi monthly - check dates 15th and Last day of the month
      • 1st - 15th is paid on the last day of that month
      • 16th - last day of the month is paid on the 15th of the following month


    BENEFITS

    • Vacation and Sick pay accruals
    • Medical, Dental and Vision Plans
    • Urgent Care Membership
    • Company paid Life Insurance with option to enroll in additional Voluntary Life
    • Company paid LTD with option to enroll in Voluntary STD
    • 401(K) with matching opportunity


    NO PHONE CALLS PLEASE

    EQUAL OPPORTUNITY EMPLOYER

    DRUG SCREEN AND BACKGROUND CHECK REQUIRED

  • 3 Days Ago

C
Customer Experience Representative - Remote/Office
  • Complete Prototype Services, Inc
  • Tallahassee, FL FULL_TIME
  • We are currently seeking a highly motivated and passionate individual to join our team as a Customer Experience Representative. In this role, you will be the primary point of contact for customers, en...
  • 1 Month Ago

T
Patient Experience Coordinator - Part time
  • Tallahassee Orthopedic Clinic
  • Tallahassee, FL PART_TIME
  • Part-time position available to ensure the organization is providing high quality patient care services. Duties include: greeting patients, family members and visitors entering the clinic, providing i...
  • 1 Month Ago

T
Self- Storage Customer Experience Expert (Onsite/Remote)
  • Traver Companies
  • Tallahassee, FL FULL_TIME
  • Self-Storage Customer Experience Expert Love self-storage but hate cleaning out units? Enjoy customer service, but could do without cutting locks for auctions? Well, keep reading! XPS Solutions has be...
  • 13 Days Ago

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C Lineman - Overhead (FPU)
  • Candidate Experience site
  • Marianna, FL FULL_TIME
  • Position Summary: Class C Lineman is an entry level lineman position in the construction, maintenance and repair of electrical overhead distribution systems. This position works at various locations. ...
  • 4 Days Ago

C
A Lineman - Overhead (FPU)
  • Candidate Experience site
  • Marianna, FL FULL_TIME
  • Position Overview: The Class A Lineman is a skilled position in the construction, maintenance and repair of electrical overhead distribution systems. This position works at various locations and may a...
  • 4 Days Ago

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0 Customer Experience Coordinator jobs found in Tallahassee, FL area

8
Customer Service Specialist - Work From Home>
  • 86 Repairs
  • Tallahassee, FL
  • [Customer Support / Fully Remote] - Anywhere in U.S. / $55K per year / Health, Dental, & Vison / 401k matching / PTO / E...
  • 3/28/2024 12:00:00 AM

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Client Partner
  • ISF, Inc.
  • Tallahassee, FL
  • ISF, Inc., a technology and management consulting company, welcomes applicants for our Client Partner (CP) role for our ...
  • 3/28/2024 12:00:00 AM

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Client Success Associate
  • F & I Sentinel Llc
  • Tallahassee, FL
  • Job Description Job Description TITLE: Client Success Associate LOCATION: Onsite, Tallahassee Office REPORTS TO: Directo...
  • 3/26/2024 12:00:00 AM

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Local Success Coach (Part Time Sales & Customer Service Coordinator)
  • GOAUPAIR OPERATIONS LLC
  • Tallahassee, FL
  • Job Description Job Description Work from home as part-time Local Success Coach (LSC)! Great part-time position for anyo...
  • 3/25/2024 12:00:00 AM

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Customer Service Associate
  • Winn-Dixie Retail Stores
  • Tallahassee, FL
  • Overview: Southeastern Grocers is committed to a culture of belonging and fostering an inclusive environment where we ce...
  • 3/25/2024 12:00:00 AM

H
FT Customer Experience Specialist (Work From Home)>
  • Hingham Institution for Savings
  • Tallahassee, FL
  • [Customer Service / Remote] - Anywhere in U.S. / Competitive Pay / Individual and Family Health Care Plans / Retirement ...
  • 3/25/2024 12:00:00 AM

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Call Center- Customer Service Representative
  • Usadscenter
  • Tallahassee, FL
  • **Call Center- Customer Service Representative** Tallahassee 2015-08-19 Ad ID: 137819 Job Offer: Administrative / Office...
  • 3/25/2024 12:00:00 AM

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IMT Field Support Agent
  • North Highland
  • Tallahassee, FL
  • REACH YOUR POTENTIAL | COLLABORATE WITH AMAZING PEOPLE | MAKE CHANGE HAPPEN Do you have the skills, passion, and commitm...
  • 3/25/2024 12:00:00 AM

Tallahassee (/ˌtæləˈhæsi/) is the capital city of the U.S. state of Florida. It is the county seat and only incorporated municipality in Leon County. Tallahassee became the capital of Florida, then the Florida Territory, in 1824. In 2017, the population was 191,049, making it the 7th-largest city in the U.S state of Florida, and the 126th-largest city in the United States. The population of the Tallahassee metropolitan area was 382,627 as of 2017[update]. Tallahassee is the largest city in the Florida Panhandle region, and the main center for trade and agriculture in the Florida Big Bend and S...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Experience Coordinator jobs
$35,377 to $44,055
Tallahassee, Florida area prices
were up 1.5% from a year ago

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Attend and participate in customer service based professional development seminars, course and related continued education as approved by Director of Customer Experience.
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Manage and document accurate daily property management software records of customer service inquires, actions and discussions.
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