Customer Experience Supervisor jobs in the United States

Come join a unique, exciting, and growing customer experience agency. If you like making a difference for clients and want to have an immediate impact on a budding and collaborative company that understands, respects and champions work-life balance, then this is the role for you.

The Experience Design Studio is a digitally native company with remote staff and hubs outside of Philadelphia and Atlanta. We strive to create a fun, meaningful, hard-working, and rewarding environment that allows our team to deliver impactful results for our clients, with digital in our DNA.

We are seeking a Sales Development Representative (SDR) to join our growing team. As a SDR, you will play a critical role in sourcing qualified opportunities and building a strong pipeline to support our growth objectives. This position offers a unique opportunity to contribute to a dynamic, high-growth company while advancing your career. The ideal candidate is an experienced content creator and networker, with solid marketing skills and a friendly personality.

Requirements

• Actively conduct 50 to 100 outbound activities per day, including cold calls, emails, and social media outreach
• Screen and qualify outbound leads through effective communication and discovery calls
• Collaborate with XDS strategy teams to develop and execute targeted prospecting strategies
• Manage the sales pipeline, provide accurate reporting, and coordinate with Sales and Marketing teams
• Support Sales and Customer Success teams to ensure a seamless handoff process for new customers
• Maintain accountability for achieving daily and weekly activity metrics
• Develop a strong understanding of the customer acquisition process and contribute to the company's rapid growth
• Create content about our services for email and social channels
  
  

Additional Qualifications:

• Bachelor's degree in marketing or a related field is preferred
• Experience creating engaging online content and a strong social media presence
• Familiarity with social media management and scheduling systems such as Sprout, Hootsuite, etc
• An engaging, friendly disposition
• Exceptional presentation and communication skills
• Minimum 2 years of sales experience
• Highly ambitious and goal-driven, with a proven desire to exceed performance targets
• Ability to thrive in a fast-paced, dynamic environment
• Prior experience in the healthcare, pharma and medical device industry is a plus
• Familiarity with HubSpot and other CRM tools is a strong advantage
• Familiarity and comfort using AI tools to generate content, such ChatGPT, Gemini, etc
• Experience in B2B sales or business solutions is a plus
  
  

Bonus Points

• Client-side marketing experience
• Experience in small nimble agencies
  
  
  

Benefits

• A respectful and inclusive culture that fosters work-life balance, teamwork, and employee morale
• Fully Remote
• Full Health benefits with 50% employer coverage
• Over 6 weeks of total PTO between vacation/flex/sick/mental health days and holidays
• Up to 6 weeks of fully paid maternity and paternity leave
• 5 week sabbatical every 5 years of employment
• Up to 2 days of total PTO for volunteerism
• 401k w/ up to 4% match
• Yearly performance-based bonus
• Weekly paid Door Dash lunch
• Yearly $300 home-office allowance
• Summer Fridays
• Mac Laptop
• Employee Referral Bonuses
• Annual in-person holiday party
  
  

The Experience Design Studio is an EOE/V/D employer.