Customer Experience Supervisor jobs in Bentonville, AR

About The Position:

James James is hiring a Customer Experience Coordinator to work from our retail Store Woodshop in Downtown Springdale! James James is a fast-paced, NWA e-commerce furniture company that is growing rapidly.

We take our customers' experience from the first website or store visit to post-delivery follow-up very seriously, and we are looking for someone to help us deliver an exceptional experience for our customers locally in our retail space in Downtown Springdale. This is a part-time retail position that works 3-4 days a week, 25-35 hours a week and reports to our Customer Experience Manager. The starting pay rate is $17.50/hr, paid weekly. High performing, motivated individuals will find that this position has strong growth potential as our company continues to scale.

Responsibilities & Requirements:

• Greet and welcome customers as they enter the store, providing a friendly and positive first impression.
• Guide customers in store, online, and over the phone in selecting the perfect style, size, and color for their spaces and navigating our unique customization capabilities.
• Answer customer questions via text, phone calls, emails and various messaging platforms
• Maintain a clean and organized store environment, ensuring displays are well-maintained and visually appealing.
• Communicate clarity of expectations and maintain consistency of customer experiences
• Participate in store opening and closing procedures, ensuring security measures are followed.
• Stay up-to-date with product knowledge and any ongoing promotions to provide accurate information to customers.
• Collaborate with team members to achieve sales targets and contribute to a positive working environment.
• Co-create and design new experiences with customers
• Performs proactive and consistent follow-up with customers before and after the sale.
• Provide tools and guidance to support improvement initiatives and to help drive change

Applicants must possess:

• A love for design and interior decorating
• Strong written and verbal communication skills
• Great people skills and enjoy interacting with diverse customers from across the country
• Passionate about retail experiences and the Downtown Springdale community
• Attention to detail, to help ensure order accuracy and avoid miscommunication
• Ownership of a retail space
• Hunger for the sale

About The Company:
James James is one of the fastest growing eCommerce furniture companies in the country. Started in 2011, in a Rogers, Arkansas garage, James James is expanding rapidly. We have aggressive growth plans for 2024 and we’re only hiring team members that want to grow and better themselves.

Come grow with us!

Benefits:

• Part-time schedule of 3-4 days per week, 25-35 hours per week
• Opportunities for overtime pay
• Well-defined, personal growth track
• Apprenticeship and mentoring opportunities
• Ability for top performers to rapidly promote within the company
• Small team: High visibility by our CEO and senior company leadership

Job Type: Part time

Pay: $17.50 per hour

Schedule:

• 8 hour shift
• Day shift
• Saturdays 10am – 6pm required

Work Location:

• In-showroom/in-office

Application Question(s):

• What skills do you possess that make you feel you would make a good fit for the Design Consultant position?

Job Type: Part-time

Pay: From $17.50 per hour

Benefits:

• Paid time off

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Weekends as needed

Work setting:

• In-person

Application Question(s):

• What skills do you possess that make you feel you would make a good fit for the Customer Experience Coordinator position?

Work Location: In person