Customer Experience Supervisor jobs in Jonesboro, AR

Description

This position has primary responsibility for supervising the warehouse team working with the Operations manager and partnering with peer supervisors in order to meet goals and objectives.

Essential Functions Primary responsibility for Warehouse Supervisor

• Supervision of Warehouse Technicians (including, but not limited to, time and activity oversight, assisting in performance reviews, training, disciplinary actions, etc.)
• Oversight of the shipping, receiving, vault and/or picking areas
• Ensuring staffing levels is sufficient to meet client demands
• Ensuring client service levels exceed internal and customer expectations
• Ensure employee development initiatives are implemented
• Primary responsibility for Communication
• Liaison between the warehouse employees and senior leaders
• Customer facing communication regarding service performance, schedules, etc. as may be required from time to time
• Collaboration with other leaders and business contacts to ensure objectives are met
• Primary responsibility for Quality and Compliance with State and Federal regulations
• Work closely with Quality to identity and address issues with quality and/or compliance within his/her area of responsibility
• Works in tandem with other Operations and Quality Assurance Supervisors.
• Assists in the investigation of Complaints and Nonconformances (as appropriate).
• Assist with internal/external audit responses
• Effectively lead and motivate employees by creating a positive work environment based on excellence, respect, commitment, teamwork, and quality
• Ensure proper training of staff on effective inventory techniques, daily tasks and cGMP,SOPs

Competencies

Excellent verbal and written communication skills

Solves problems in a collaborative and clear manner

RF Scanners and Warehouse Management System Software

Ability to maintain confidentiality

Knowledge of FDA, DEA, OSHA regulations

Supervisory Responsibility This position has supervisory responsibility for hourly warehouse personnel

Work Environment This job operates in a climate-controlled warehouse setting. This role routinely uses and/or is exposed to material handling and packaging equipment, computers, handheld scanners, etc. Must be able to sit, stand, walk for 8 hours per day. Must be able to repetitively lift up to 50 lbs

Position Type/Expected Hours of Work This is a full-time position. Days and hours of work are Monday through Friday during day shift hours. Evening and weekend overtime work may be required as job duties demand.

Travel Limited travel may be required for training activities

AAP/EEO Statement R&S Solutions, LLC is an equal opportunity employer. We provide equal employment opportunities to all qualified persons without regard to race, creed, color, religious belief, gender, sexual orientation, age, national origin, disability, veteran status or any other status protected by law.

Requirements

1. Required Education and Experience 1. High school diploma or equivalent, Post-secondary education is preferred in logistics or related field or equivalent combination of work experience and education
2. • At least 5 years supervisory experience in a warehouse environment with pick/pack/ship or production operations. Pharmaceutical and/or 3PL experience preferred