Customer Experience Team Lead jobs in the United States

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Customer Experience Team Lead
  • ASQ
  • Milwaukee, WI FULL_TIME
  • The Company

    WE ARE ASQ: EXCELLENCE THROUGH QUALITY

    ASQ is the leading membership association to help quality professionals achieve their career goals and drive excellence through quality in their organizations and industries. We provide expertise, knowledge, networks, and solutions to a global membership of individuals and organizations spanning more than 140 countries. ASQ was founded in 1946 and is headquartered in Milwaukee, Wisconsin.

    The Position

    Reporting to the Customer Care Manager, this position provides day-to-day direction to customer experience representatives in the deployment of their duties.

    Main Responsibilities

    • Assure workgroup goals are established, performance is monitored, reports are generated and analyzed.
    • Provide ongoing coaching and mentoring to all customer experience representatives to ensure customers receive the highest level of customer service.
    • Coordinate and lead new hire training and monitoring to ensure that the new hire has the tools and skills to be successful.
    • Participate in the documentation of processes, testing of systems and monitoring of change implementations.
    • Support the creation and adherence to the workgroup budget.
    • Monitor and audit day-to-day performance (quantity and quality) of key processes, including call, email, chat, transaction processing, reception, and resolutions.
    • Assist with the supervision of the staff including annual performance reviews.
    • Plan, coordinate, and provide workgroup training, including development, refresher, and cross training based on identified skill gaps.
    • Adhere to ASQ Competencies: Accountability, Communication, Continuous Improvement, Developing Self and Staff, Ethics and Teamwork.
    • All other duties as assigned.

    The Location

    ASQ is conveniently situated in downtown Milwaukee in the ASQ Center, immediately adjacent to major freeway exits and the robust downtown economy. The Avenue MKE and Riverwalk access provides our employees easy indoor and outdoor access to shopping, restaurants, and coffee shops. Our office space is in a historic building incorporating newly designed workstations, an option for sit/stand desks, and community and collaboration space.

    Why You Should Apply

    At ASQ, our philosophy is that performance-driven pay provides a foundation for a complete benefit package that helps you live your best life, both at work and at home. Competitive base pay, outstanding benefits, opportunities for learning and growth, programs to help you plan for the future and perks that inspire your downtime are all part of ASQ’s total compensation package.

    Learning and Growth

    o        Challenging and interesting work

    o        Benefits of ASQ membership

    o        ASQ-sponsored training

    o        Opportunities to achieve professional designations and certifications

    o        Performance management and coaching

    o        Tuition reimbursement

    Health and Wellness

    o       Medical insurance

    o       Dental insurance

    o       Vision insurance

    o       Health savings accounts

    o       Flexible spending accounts

    o       Fun and rewarding wellness program program

    Total Compensation

    o        Competitive base pay

    o        Opportunity for annual merit and incentive pay

    o        Outstanding benefits

    Planning for the Future

    o        Retirement savings program

    o        Disability income plan

    o        Life insurance

    Culture and Workplace

    o        Growing, global organization

    o        Mission-driven and committed to sharing ideas and tools that make the world work better

    o        Healthy work/life balance and flexible hybrid work schedules in office 2 days a week.

    o        Positive, collaborative, team-oriented environment

    o        One-week winter break every December, in addition to accrued paid time off and other paid holidays

    o        Regular coffee socials, happy hours, food truck days, lunchtime yoga, chair massages, and more!

     

    Bring Your Best

    • A high school degree and five years of customer service experience or equivalent combination.
  • 21 Days Ago

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Customer Experience Team Lead
  • ConcordRENTS
  • Maitland, FL OTHER
  • Job Details Job Location: Headquarters - Maitland, FL Position Type: Full Time Salary Range: $41,600.00 - $42,848.00 Salary/year Job Category: Corporate DescriptionConcordRENTS is a distinguished lead...
  • 23 Days Ago

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Customer Experience Team Lead
  • Fortuity
  • Columbus, OH FULL_TIME
  • At Fortuity, you can make a difference! We believe in our people, and in doing good business for the good of our community. Here, you will be part of a growing organization with an opportunity for car...
  • 1 Day Ago

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Customer Experience Team Lead
  • Hoffmann Brothers Heating & AI
  • St Louis, MO FULL_TIME
  • Voted St. Louis Best Places to Work in 2016, 2018, 2020, 2021, & 2022! Over the last 5 years, Hoffmann has grown from a small family business of 50 employees to a 400-member multi-market organization ...
  • 9 Days Ago

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Customer Experience Team Lead
  • Hoffmann Brothers
  • St. Louis, MO FULL_TIME
  • Voted St. Louis Best Places to Work in 2016, 2018, 2020, 2021, & 2022! Over the last 5 years, Hoffmann has grown from a small family business of 50 employees to a 400-member multi-market organization ...
  • 9 Days Ago

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IT Field Engineer - Team Lead
  • Team Lead - Varsity Technologies
  • San Francisco, CA FULL_TIME
  • About UsVarsity Technologies is a technology services partner that helps social impact organizations implement, use, and develop technology. We work with non profits, schools, foundations, and b corpo...
  • 20 Days Ago

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Customer Experience Leader
  • Indigo Books & Music Inc.
  • Washington, DC
  • **Customer Experience Leader** **Part-time | Halton Hills, ON** **Company Description** ***Current Indigo employees shou...
  • 3/28/2024 12:00:00 AM

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Customer Experience Assistant Manager
  • Brilliant Earth
  • Washington, DC
  • Customer Experience Assistant Manager - Washington, D.C. Position Overview: The Customer Experience Assistant Manager fo...
  • 3/28/2024 12:00:00 AM

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PT Customer Service Leader
  • Food Lion
  • Manassas, VA
  • Address: USA-VA-Manassas-9121 Centerville Road Store Code: Store 01383 FRONT END (7222740) Food Lion has been providing ...
  • 3/27/2024 12:00:00 AM

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Customer Service Leader
  • Royal Farms
  • Columbia, MD
  • Description: The Customer Service Leader (CSL) works in support of the leadership team to facilitate the completion of a...
  • 3/25/2024 12:00:00 AM

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Customer Service Leader
  • Royal Farms
  • Jessup, MD
  • Description: The Customer Service Leader (CSL) works in support of the leadership team to facilitate the completion of a...
  • 3/25/2024 12:00:00 AM

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PT Customer Service Leader>
  • Food Lion
  • Manassas, VA
  • Food Lion - USA-VA-Manassas-9121 Centerville Road [Store Supervisor] As a Customer Service Leader @ Food Lion, you'll: O...
  • 3/25/2024 12:00:00 AM

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PT Customer Service Leader>
  • Food Lion
  • Bryans Road, MD
  • Food Lion - USA-MD-Bryans Road-2960 Marshall Hall Rd [Store Supervisor] As a Customer Service Leader @ Food Lion, you'll...
  • 3/25/2024 12:00:00 AM

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PT Customer Lead - Food Lion>
  • Food Lion
  • Sterling, VA
  • Food Lion - USA-VA-Sterling-46081 Briarcroft Plaza [Store Supervisor] As a Customer Service Leader @ Food Lion, you'll: ...
  • 3/25/2024 12:00:00 AM

Income Estimation for Customer Experience Team Lead jobs
$43,328 to $87,953