Customer Experience Team Lead jobs in Lansing, MI

Responsibilities: Under the supervision of the Case Management Services Coordinator of Adult Mental Health Services Team III, serves as a professional performing a wide range of direct and indirect mental health services to consumers with a chronic mental illness or co-occurring disorders.  Provides assessments; treatment planning; case management services; crisis intervention; mental health services; referral and linkage to various other CMHA-CEI programs and/or services in the community; minimal outreach services to consumers with multiple needs; and facilitation of group activities. Responsible for detailed case documentation. Services may occur both in office and the community. Responsible for carrying out all activities of the program/sub-unit in such a manner that fulfills CMHA-CEI’s mission, policies and procedures.

Requirements: A bachelor's degree in social work, psychology, or any other related field is required. A minimum of one year of professional experience with adults with primary diagnoses of a serious and persistent mental illness and/or co-occurring disorder is required. On a case-by-case basis, may assess and consider an applicant with two years of paraprofessional work experience with adults with primary diagnoses of a serious and persistent mental illness and/or co-occurring disorder. Must be able to operate a computer and have the ability to gain proficiency in CMHA-CEI’s computer systems. Ability to communicate effectively both in writing and verbally is required. Possession of a valid Michigan driver’s license and access to reliable transportation for job related use is required. 

Conditional Employment Requirements: Employment offers for this position will be contingent upon the results of a background verification and credentialing procedure consisting of: a Michigan State Police clearance check, verification of a professional license, Medicaid/Medicare verification, verification of an acceptable Michigan driving record, educational background check and verification of an acceptable work history. Must be able to pass a pre-employment drug screen.

To Apply Applicants must submit an employment application and resume.  Resumes cannot be substituted for the employment application.  CMHA-CEI’s promotion of diversity is fueled by the desire to seek equality of opportunity for all persons. CMHA-CEI is an Equal Opportunity Employer and a Drug-Free Workplace.

Salary/Hours:  $23.34 - $26.54 per hour. 40 hours per week.  8-5 M-F, occasional evening, weekend, or holidays may be required.

Location: Adult Mental Health Services/Case Management Services Team 1, Lansing, Michigan