Customer Information Center Manager jobs in Bloomington, IN

Customer Information Center Manager manages a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Oversees the configuration of the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Manager monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Manager reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Requires a bachelor's degree. Typically reports to a director. The Customer Information Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Information Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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HR Systems Project Manager
  • Information Consulting Services of Delaware Valley
  • Bloomington, IN FULL_TIME
  • Title: HR Systems Project Manager
    Contract Details:
    Start: ASAP
    Duration: 12 months
    Remote
    HR Systems Project Manager - Required Skills - MUST HAVES:
    • Sr. Consultant who has led payroll implementations
    • Must be experience to handle 2-3 other minor system integrations and implementations in the HR Space
    • Must have experience with Alight, benefit providers, and other misc. talent systems
    • Must be fluent in German
  • 21 Days Ago

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Information Security Analyst
  • Cornerstone Information System
  • Bloomington, IN FULL_TIME
  • Information Security Analyst We are seeking a skilled Information Security Analyst who is passionate about cyber security and is experienced in governance and compliance. In this role, you will be res...
  • 21 Days Ago

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Information Governance Business Manager
  • Scottish Government
  • Edinburgh, IN OTHER
  • Overview Do you have excellent skills in information management and communication, and an ambition to develop your career in data protection and information governance? If the answers to the above are...
  • 10 Days Ago

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Information Technology End-User Computing Administrator
  • Schneck Medical Center
  • Seymour, IN FULL_TIME
  • Pay range begins $25.47. JOB REQUIREMENTS EDUCATION Minimum: High School Diploma. Preferred: Bachelor's degree or higher in Information Technology field. EXPERIENCE Preferred: At least five years info...
  • 8 Days Ago

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OEM Call center/ Customer Service/ Customer Support
  • Collabera
  • Columbus, IN FULL_TIME
  • Company DescriptionAbout CollaberaCollabera is ranked amongst the top 10 Information Technology (IT) staffing firms in the U.S., with more than $525 million in sales revenue and a global presence that...
  • 14 Days Ago

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Human Resources Information System (HRIS) Manager
  • Toyota Material Handling
  • Columbus, IN FULL_TIME
  • POSITION: Business Card Title: Human Resources Information System (HRIS) Manager Internal Job Level: Manager-40E015 Department: 100008-Human Resources FLSA Status: Exempt Employment Type: Full-Time Re...
  • 4 Days Ago

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0 Customer Information Center Manager jobs found in Bloomington, IN area

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FT Customer Support Associate - Work From Home>
  • Vetcove
  • Seymour, IN
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Competitive pay / Medical, Dental, and Vision / 401k / Home offic...
  • 3/29/2024 12:00:00 AM

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Service Advisor - Speedco - Hiring Event
  • Loves Travel Stops & Country Store
  • Indianapolis, IN
  • Req ID:433417 Address: 5191 Harding Ln Indianapolis, IN, 46217 Welcome to Loves! OBJECTIVE: Service Advisors drive sales...
  • 3/29/2024 12:00:00 AM

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Customer Service Representative
  • Middle Tennessee Natural Gas Utility District Inc.
  • Smithville, IN
  • Middle Tennessee Natural Gas Utility District has an opening for the position of ****Customer Service Representative****...
  • 3/27/2024 12:00:00 AM

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Customer Service Advisor
  • Pep Boys Inc
  • Bloomington, IN
  • **** **Customer Service Advisor** **Customer Service Advisor** **Requisition ID:** 104537 **Category:** Service Desk **O...
  • 3/27/2024 12:00:00 AM

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Manager Customer Service
  • GEODIS Group
  • Greenwood, IN
  • ** Manager Customer Service** **Job Category****:** Operations **Requisition Number****:** MANAG020897 Showing 1 locatio...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative
  • Guest Worldwide
  • Plainfield, IN
  • **Customer Service Representative** CAROUSEL_PARAGRAPH * Plainfield, Indiana * Sales * R2203 Sysco Guest Supply, LLC ** ...
  • 3/27/2024 12:00:00 AM

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Service Team Leader
  • Meijer
  • Greenwood, IN
  • Service Team Leader page is loaded **Service Team Leader** **Service Team Leader** locationsGreenwood, IN time typeFull ...
  • 3/25/2024 12:00:00 AM

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Service Team Leader
  • Meijer
  • Plainfield, IN
  • Service Team Leader page is loaded **Service Team Leader** **Service Team Leader** locationsPlainfield, IN time typeFull...
  • 3/25/2024 12:00:00 AM

Bloomington is a city in and the county seat of Monroe County in the southern region of the U.S. state of Indiana. It is the seventh-largest city in Indiana and the fourth-largest outside the Indianapolis metropolitan area. According to the Monroe County History Center, Bloomington is known as the "Gateway to Scenic Southern Indiana." The city was established in 1818 by a group of settlers from Kentucky, Tennessee, the Carolinas, and Virginia who were so impressed with "a haven of blooms" that they called it Bloomington. The population was 80,405 at the 2010 census. The city's population was ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Manager jobs
$91,441 to $124,781
Bloomington, Indiana area prices
were up 1.3% from a year ago

Customer Information Center Manager in Saint Petersburg, FL
Reviews on the product and not the customer’s Sales or Service experience.
December 30, 2019
Customer Information Center Manager in Rapid City, SD
Find more Public Transportation near Marta Customer Information Center.
January 10, 2020
Customer Information Center Manager in Madison, WI
‣ No Personal Identifying information (e.g., customer phone number or email).
February 19, 2020