Customer Information Center Manager manages a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Oversees the configuration of the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Manager monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Manager reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Requires a bachelor's degree. Typically reports to a director. The Customer Information Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Information Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
About Us
We offers high quality cannabis products in a comfortable, welcoming, and modern environment. We focus on the complete customer experience, with agents that are specially trained to educate and assist each client. Through our products, we strive to provide a life full of relaxation, relief, creativity and fun.
Description
The General Manager is responsible for the operations and profitability of the store. They will work to achieve business goals set by the Principal(s). They will interface with staff, law enforcement, vendors, owners, etc. They are responsible for providing leadership and oversight to various departments, and work with ownership to monitor company progress and growth. They are also responsible for keeping up with any changes in local and state law regarding cannabis retail, as well as ensuring that all employees are compliant at all times.
Responsibilities
Qualifications
Job Type: Full-time
Pay: $45,000.00 - $65,000.00 per year
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Work Location: In person
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