Customer Information Center Manager jobs in Clifton, NJ

Customer Information Center Manager manages a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Oversees the configuration of the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Manager monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Manager reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Requires a bachelor's degree. Typically reports to a director. The Customer Information Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Information Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Customer/Client Services Associate
  • Construction Information Systems (CIS)
  • Kinnelon, NJ FULL_TIME
  • CIS, a rapidly growing local company, hires the best -- people with a desire to jump in and join our fast-paced, client-oriented environment. We are currently seeking a Client Services Associate to work a 40-hour week (Mon-Fri) in our Kinnelon office and/or Mahwah office.

    The Client Services Department at CIS takes pride in putting our clients first and foremost at all times. We strive on being available to our clients; we excel at responding to them reactively and work hard at reaching out to them proactively. To be successful in this position, you would become knowledgeable about CIS - our products, clients, and the construction industry – be an independent worker that will take ownership of their territory and clients and service them to the best of your capabilities each time. Duties include setting up and training new clients, reaching out by calling/emailing/checking in with them, supporting the sales team with some administrative duties, and working both independently and as part of a team. To be considered, a candidate must be detail-oriented, self-motivated, a quick learner, possess good phone and computer skills, and have knowledge of MS Office.

    *Option to work in the Kinnelon or Mahwah location with a potential Hybrid opportunity after training.

    Job Type: Full-time

    Pay: $40,000.00 - $44,000.00 per year

    Benefits:

    • 401(k)
    • 401(k) matching
    • Dental insurance
    • Health insurance
    • Paid time off
    • Vision insurance

    Schedule:

    • 8 hour shift
    • Day shift
    • Monday to Friday

    Application Question(s):

    • Do you currently live within 30 minutes of 170 Kinnelon Road, Kinnelon, NJ?

    Work Location: Hybrid remote in Kinnelon, NJ 07405

  • Just Posted

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GC Retail Customer Service Manager Store 824
  • Guitar Center
  • Totowa, NJ FULL_TIME
  • Description Why Guitar Center? Here’s just some of the rewards: For our employees who are musicians we offer the unique opportunity of gig leave—take time off to share your music with the world and re...
  • 9 Days Ago

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Information Assurance Manager (IAM)
  • Data Systems Analysts, Inc.
  • Wharton, NJ FULL_TIME
  • DSA is seeking a highly qualified Information Assurance Manager (IAM) with an active secret clearance to join our team at Picatinny Arsenal, NJ. Required Qualifications Secret clearance required CompT...
  • 15 Days Ago

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Information Assurance Manager (IAM)
  • DSA Inc.
  • Wharton, NJ FULL_TIME
  • DSA is seeking a highly qualified Information Assurance Manager (IAM) with an active secret clearance to join our team at Picatinny Arsenal, NJ. Required Qualifications Secret clearance required CompT...
  • 25 Days Ago

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Physical Therapist Center Manager
  • Kessler Rehabilitation Center
  • Clifton, NJ FULL_TIME
  • Overview Kessler Rehabiliation Center Outpatient Location: Clifton, NJ Position: Physical Therapist Center Manager Status: Full-Time ** MUST have at least 3 years experience as an outpatient DPT ** **...
  • 2 Days Ago

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INFORMATION SYSTEMS SECURITY MANAGER (ISSM)
  • Job Opportunities
  • Picatinny Arsenal, NJ FULL_TIME
  • Job Title INFORMATION SYSTEMS SECURITY MANAGER (ISSM) Location Picatinny Arsenal, NJ 07806 US (Primary) Job Type Full-time Education Bachelor's Degree Career Level Experienced (Non-Manager) Category I...
  • 1 Month Ago

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0 Customer Information Center Manager jobs found in Clifton, NJ area

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Technical Customer Service Representative
  • Coda Staffing
  • Fairfield, NJ
  • Job Description Job Description 4-6 Month Temp Position. This position is onsite Mon thru Fri in Fairfield NJ-----NOT A ...
  • 4/23/2024 12:00:00 AM

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Customer Service Operations Manager
  • Harvey Nash
  • Ridgefield Park, NJ
  • Position: Customer Service Operations Manager Location: Ridgefield Park, NJ (Hybrid: Mon-Thurs onsite, Friday WFH) Durat...
  • 4/22/2024 12:00:00 AM

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Private Client Senior Wealth Advisor
  • Citizens
  • Montclair, NJ
  • Description The Private Client Senior Wealth Advisor thrives in a culture defined by a shared vision of always placing c...
  • 4/22/2024 12:00:00 AM

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Private Client Senior Wealth Advisor
  • Citizens
  • Hackensack, NJ
  • Description The Private Client Senior Wealth Advisor thrives in a culture defined by a shared vision of always placing c...
  • 4/22/2024 12:00:00 AM

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Patient Coordinator
  • SportsMed Physical Therapy
  • Nutley, NJ
  • SportsMed Physical Therapy is a leading Physical Therapy Practice in Northern New Jersey and we are seeking a Patient Co...
  • 4/21/2024 12:00:00 AM

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Customer Experience Manager
  • Michaels Stores
  • Newark, NJ
  • Customer Experience Manager page is loaded **Customer Experience Manager** **Customer Experience Manager** locationsRams...
  • 4/21/2024 12:00:00 AM

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Customer Experience Manager
  • Michaels Stores, Inc.
  • Paramus, NJ
  • Store - NWK-PARAMUS, NJ Deliver a customer centric shopping experience by managing and delivering effective front-end op...
  • 4/21/2024 12:00:00 AM

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Customer Service Representative
  • Conduent Business Services
  • Newark, NJ
  • **Customer Service Representative** CAROUSEL_PARAGRAPH * Newark, New Jersey * Call Center * 54659 ** Share Job** ** Job ...
  • 4/20/2024 12:00:00 AM

Clifton is a city in Passaic County, New Jersey, United States. As of the 2010 United States Census, the city had a total population of 84,136, retaining its position as the state's 11th-largest municipality, as the population increased by 5,464 (+6.9%) from the 78,672 counted in the 2000 Census, which had in turn increased by 6,930 (+9.7%) from the 71,742 counted in the 1990 Census.[22] Clifton was incorporated as a city by an act of the New Jersey Legislature on April 26, 1917, replacing Acquackanonk Township, based on the results of a referendum held two days earlier.[23] Clifton is listed ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Manager jobs
$114,631 to $156,418
Clifton, New Jersey area prices
were up 1.5% from a year ago

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