Customer Information Center Manager jobs in Franklin, TN

Customer Information Center Manager manages a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Oversees the configuration of the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Manager monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Manager reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Requires a bachelor's degree. Typically reports to a director. The Customer Information Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Information Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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IT Support Specialist
  • Regional Organized Crime Information Center...
  • Nashville, TN FULL_TIME
  • The individual will play a pivotal role in providing technical assistance to users, handling hardware and software issues, and supporting members with registration, account-related inquiries, and usage of available services.

    Description


    QUALIFICATIONS:
    Education – Bachelor’s degree from an accredited college or university with a major in computer science or a related field or associate degree with three years of experience in field is required.

    Experience - Preferred candidates will demonstrate a successful track record of at least 3 years of relevant experience, alternatively, possess certification from a recognized Technical Institute.

    Skills - Proficiency in troubleshooting hardware, software, and basic network issues. Excellent communication skills to interact professionally with users and members. Strong organizational skills to manage multiple tasks and prioritize effectively. Experience in customer service, preferably in a service-oriented environment. Ability to empathize with people and address their concerns with patience and understanding. Proficiency in internet and intranet technologies, coupled with strong skills in Windows platform management. Understanding of database management principles to handle data securely and efficiently. Demonstrated ability to quickly learn and adapt to new technologies, tools, or procedures.

    DUTIES:
    Provides first-level technical support to users encountering hardware and software issues.

    Troubleshoots and resolves technical problems related to computers, peripherals, and software applications.

    Assists in the setup, configuration, and maintenance of technology equipment.
    Assists with membership registration processes, ensuring accuracy and completeness of member information.

    Assists members with account-related inquiries, guiding them through account setup, login, and usage of available services.

    Addresses member concerns or issues related to accounts, providing prompt and effective solutions.

    Helps support available services, explaining features and functionalities.
    Offer guidance and assistance in utilizing services effectively.

    Collaborates with other departments to ensure a seamless services experience.

    Maintains accurate records of technical issues, resolutions, and member interactions.
    Communicate effectively with users and members, providing clear instructions and support.

    Contributes to the development of FAQs, guides, or documentation.

    Assists in accomplishing the goals and objectives of ROCIC and any other duties or projects assigned by the IT Manager.

    Candidate will be subject to:
    • Drug Testing
    • Extensive Background Investigation
    • Law Enforcement sensitive and potentially graphic or offensive material

    Salary

    $54,292 - $54,292 per year

  • 1 Month Ago

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Service Technician, Compressor Technique-Mufreesboro, TN
  • Atlas Copco Compressors LLC -North America Customer Center
  • Murfreesboro, TN FULL_TIME
  • Service Technician, Compressor Technique-Mufreesboro, TN Functional area: Service Country: United States City: Murfreesboro Company name: Atlas Copco Compressors LLC Date of posting: Feb 12, 2024 Pass...
  • 1 Month Ago

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GC Retail Customer Service Manager Store 720
  • Guitar Center
  • Nashville, TN FULL_TIME
  • Why Guitar Center? Here’s just some of the rewards: For our employees who are musicians we offer the unique opportunity of gig leave—take time off to share your music with the world and return to your...
  • 10 Days Ago

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GC Retail Customer Service Manager Store 726
  • Guitar Center
  • Goodlettsville, TN FULL_TIME
  • Description Why Guitar Center? Here’s just some of the rewards: For our employees who are musicians we offer the unique opportunity of gig leave—take time off to share your music with the world and re...
  • 1 Month Ago

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Customer Information System Analyst
  • Columbia Power & Water Systems
  • Columbia, TN FULL_TIME
  • Columbia Power and Water Systems is hiring a Customer Information System Analyst to join our growing organization. This role will provide support to our Operational departments through concentrated ef...
  • 1 Day Ago

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Health Information - Director in Training
  • TriStar Centennial Medical Center
  • Nashville, TN FULL_TIME
  • This position is incentive eligible. Introduction Do you have the career opportunities as a Health Information - Director in Training you want with your current employer? We have an exciting opportuni...
  • 13 Days Ago

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0 Customer Information Center Manager jobs found in Franklin, TN area

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Account Director, Client Services
  • Epsilon
  • Franklin, TN
  • Job Description Reporting to the Sr. Director of Client Services, the Account Director (AD) will own strategy and operat...
  • 3/28/2024 12:00:00 AM

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Call Center Representative-Customer Service- Personal Banking- Franklin
  • Rockland Trust Company
  • Franklin, TN
  • Job Description Call Center Representative-Customer Service- Personal Banking- Franklin - ( 210000E4 ) **Description** R...
  • 3/28/2024 12:00:00 AM

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Marketing Coordinator, Client Services
  • Epsilon
  • Franklin, TN
  • Job Description The Account Executive will be a successful account team member who is creative and organized. He or she ...
  • 3/26/2024 12:00:00 AM

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Patient Representative Coordinator
  • Sanitas
  • Franklin, TN
  • Job Details Level Entry Job Location Nashville - Coolsprings - Franklin, TN Position Type Full Time Education Level High...
  • 3/26/2024 12:00:00 AM

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Field Service Parts Advisor IV - Night Shift
  • Rivian
  • Franklin, TN
  • About Rivian: Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Ad...
  • 3/26/2024 12:00:00 AM

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Customer Service Representative (REMOTE)
  • SSC - Nashville
  • Franklin, TN
  • ESSENTIAL DUTIES AND RESPONSIBILITIES Answer in-bound calls from patients, insurance companies and attorneys. Make out-b...
  • 3/25/2024 12:00:00 AM

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Customer Call Center Representative- Remote Position
  • WM Intellectual Property Holdings, L.L.C.
  • Franklin, TN
  • Job Description As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employmen...
  • 3/25/2024 12:00:00 AM

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Lead Contact Representative (9 Month Roster)
  • Department Of The Treasury
  • Franklin, TN
  • Duties WHAT IS THE WAGE AND INVESTMENT (W&I)DIVISION? A description of the business units can be found at: https://www.j...
  • 3/25/2024 12:00:00 AM

Franklin is a city in, and the county seat of, Williamson County, Tennessee, United States. About 21 miles (34 km) south of Nashville, it is one of the principal cities of the Nashville metropolitan area and Middle Tennessee. As of 2017, its estimated population was 78,321, and it is the seventh-largest city in Tennessee. Williamson County was primarily rural into the late 20th century, with an economy based on traditional commodity crops and livestock. In the 19th century, part of its economy (especially the cultivation of tobacco and hemp) depended on slavery, and after the American Civil Wa...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Manager jobs
$92,229 to $125,857
Franklin, Tennessee area prices
were up 1.3% from a year ago

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