Customer Information Center Manager manages a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Oversees the configuration of the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Manager monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Manager reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Requires a bachelor's degree. Typically reports to a director. The Customer Information Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Information Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
INFORMATION SYSTEM SECURITY MANAGER (RLISSM001)
ReLogic Research, Inc. is seeking a self-starting and highly-motivated individual to join our team! ReLogic’s central focus is to continually promote a culture that stimulates personal, professional, and intellectual growth, while developing elegant solutions to tough problems. We encourage teammates to be self-governing based on high standards of professionalism and judgement. This is a 100% onsite role because of the need for consistent, in-person collaboration and due to the security nature of this particular role.
Primary Responsibilities
Requirements & Desired Skills
ReLogic’s policy is to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, gender (including pregnancy or childbirth), sex, sexual orientation, gender identity, gender expression, national origin, age, citizenship, disability, military obligation, or any other characteristic protected by law. In cases of disability, ReLogic follows the Americans with Disability Act (ADA). ReLogic prohibits and does not tolerate discrimination or harassment.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
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