Customer Information Center Manager jobs in Huntsville, AL

Customer Information Center Manager manages a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Oversees the configuration of the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Manager monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Manager reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Requires a bachelor's degree. Typically reports to a director. The Customer Information Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Information Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Information System Security Manager
  • ReLogic Research
  • Huntsville, AL FULL_TIME
  • INFORMATION SYSTEM SECURITY MANAGER (RLISSM001)


     

    ReLogic Research, Inc. is seeking a self-starting and highly-motivated individual to join our team! ReLogic’s central focus is to continually promote a culture that stimulates personal, professional, and intellectual growth, while developing elegant solutions to tough problems. We encourage teammates to be self-governing based on high standards of professionalism and judgement. This is a 100% onsite role because of the need for consistent, in-person collaboration and due to the security nature of this particular role.

     

    Primary Responsibilities

    • Responsible for supporting adherence to all aspects of a rigorous Risk Management Framework (RMF) compliance program as stipulated by NISPOM/DAAPM, JSIG, ICD 503, STIGs and associated NIST publications.
    • To obtain and maintain Authority to Operate (ATO) approvals for various systems by adhering to the Risk Management Framework (RMF).
    • Assume responsibilities for leading the development, management and improvement of the IT risk practice.
    • Partner with managers and team members to ensure risk and compliance issues are identified, assessed, mitigated, monitored and reported.
    • Monitor and enforce adherence to all applicable regulatory requirements and internal corporate policies.
    • Lead internal issue/event investigations, coordinating risk mitigation efforts and providing compliance recommendations.
    • Audit and measure processes against industry standard frameworks and monitor for quality and compliance.
    • Oversee the effective completion of self-certification and audit activities.
    • Utilize and maintain a depth understanding of applications and tools required for risk execution and reporting needs.
    • Provide effective mentoring and guidance to other IT personnel and may assist in developing policy, standards and procedures.
    • Provide oversight for all classified systems compliance, and ensure the execution of our strong self-inspection program.
    • Assist in daily requirements of industrial security.

     

    Requirements & Desired Skills

    • In receipt of bachelor’s degree and a minimum of 3 years of ISSM or relevant cyber security experience
    • Able to interface with other Information Assurance team members, other security disciplines (industrial security, physical security, special programs security, etc.), program personnel and government security representatives.
    • Strong analytical, oral communication, and written skills
    • Active Secret security clearance or ability to receive and maintain clearance
    • Familiarity with Facility Security requirements for DoD
    • Experience with the development of core documentation including System Security Plans, Standard Operating Procedures, Plan of Actions and Milestones, Remediation Plans, and Configuration Management Plans.
    • Experience with the review and creation of mitigation reports from compliance and vulnerability scanning tools (Nessus, SPLUNK, SCAP, ACAS, SCC).
    • Experience with the development of core documentation including System Security Plans, Standard Operating Procedures, Plan of Actions and Milestones, Remediation Plans, and Configuration Management Plans.
    • Experience with the administration and oversight of Windows and Linux systems.

     

     

    ReLogic’s policy is to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, gender (including pregnancy or childbirth), sex, sexual orientation, gender identity, gender expression, national origin, age, citizenship, disability, military obligation, or any other characteristic protected by law. In cases of disability, ReLogic follows the Americans with Disability Act (ADA). ReLogic prohibits and does not tolerate discrimination or harassment.

     

    In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

     

  • 19 Days Ago

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Business Information Systems Manager
  • Torch Technologies, Inc.
  • Huntsville, AL FULL_TIME
  • Job Description: Torch Technologies, Inc. is seeking a Business Information Systems Manager to become part of our 100% employee-owned EvergreenTM ESOP company, continually growing with ever present in...
  • 9 Days Ago

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Associate Collision Center Manager
  • JOE HUDSON'S COLLISION CENTER
  • Huntsville, AL FULL_TIME
  • Associate Collision Center Manager 401K starts Day 1 benefits after first month of employment Flexibility to relocate for open Management roles is a must. Salary: Will be discussed during interview pr...
  • 1 Month Ago

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RMF Information Assurance Manager (IAM)
  • Griffon Aerospace
  • Madison, AL FULL_TIME
  • JOB DESCRIPTION We are seeking a Mid-Level Information Assurance Manager to join the Griffon Aerospace Security Team located in Huntsville, AL. The selected candidate will support security activities/...
  • 2 Months Ago

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Information Technology Specialist (Data Management) (Direct Hire)
  • US George C. Marshall Space Flight Center
  • Huntsville, AL FULL_TIME
  • Duties Adapting new and improved approaches to the design, creation and maintenance of Language Modeling, Semantic Search capabilities, Data Engineering and Inference mechanisms initiatives mandated b...
  • 8 Days Ago

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Call Center Representative/Customer Service
  • ReBath
  • Huntsville, AL PART_TIME,FULL_TIME
  • Responsibilities:- Handle inbound and outbound calls in a professional and courteous manner- Provide excellent customer service by addressing customer inquiries and resolving issues- Conduct data entr...
  • 3 Days Ago

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0 Customer Information Center Manager jobs found in Huntsville, AL area

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Customer Experience Manager
  • Michaels Stores, Inc.
  • Huntsville, AL
  • Store - HUNTSVILLE-EAST, AL Deliver a customer centric shopping experience by managing and delivering effective front-en...
  • 3/28/2024 12:00:00 AM

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Part- Time Member Services Representative (Weekends)
  • Planet Fitness
  • Huntsville, AL
  • Job Summary The Member Services Representative will be responsible for creating a positive member experience by providin...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative-Open Availability
  • U-Haul
  • Huntsville, AL
  • Location: 1294 Old Monrovia Rd, Huntsville, Alabama 35806 United States of America Are you a people person? Do you love ...
  • 3/27/2024 12:00:00 AM

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Customer Service-Test Center Administrator (PT)
  • Prometric Ireland Limited
  • Huntsville, AL
  • **Customer Service-Test Center Administrator (PT)** Huntsville, AL 35806, USA Req #4299 Wednesday, March 2, 2022 **JOB T...
  • 3/25/2024 12:00:00 AM

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Customer Service Representative - Bracebridge/Huntsville
  • Enterprise Truck Rental
  • Huntsville, AL
  • **Customer Service Representative - Bracebridge/Huntsville** **Job ID** 390012 Bracebridge, ON **Overview** The Customer...
  • 3/25/2024 12:00:00 AM

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Customer Service Representative
  • U-Haul International, Inc.
  • Decatur, AL
  • Assist customers inside and outside a U-Haul center with U-Haul products and services. Use smartphone-based U-Scan techn...
  • 3/25/2024 12:00:00 AM

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Service Advisor - Truck Care
  • Loves Travel Stops & Country Store
  • Falkville, AL
  • Req ID:433516 Address: 64 E. Pike Rd. Falkville, AL, 35622 Welcome to Loves! OBJECTIVE: Service Advisors drive sales suc...
  • 3/25/2024 12:00:00 AM

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Contact Center Representative- 100% Remote
  • Tivly
  • Huntsville, AL
  • Job Type Full-time Description Tivly is one of the fastest-growing, profitable insurtech companies, connecting businesse...
  • 3/24/2024 12:00:00 AM

Huntsville is a city located primarily in Madison County in the Appalachian region of northern Alabama. Huntsville is the county seat of Madison County. The city extends west into neighboring Limestone County and south into Morgan County. Huntsville's population was 180,105 as of the 2010 census. Huntsville is the third-largest city in Alabama and the largest city in the five-county Huntsville-Decatur-Albertville, AL Combined Statistical Area, which at the 2013 census estimate had a total population of 683,871. The Huntsville Metropolitan Area's population was 417,593 in 2010 to become the 2n...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Manager jobs
$94,931 to $129,544
Huntsville, Alabama area prices
were up 1.3% from a year ago

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