Customer Information Center Manager jobs in Jackson, TN

Customer Information Center Manager manages a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Oversees the configuration of the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Manager monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Manager reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Requires a bachelor's degree. Typically reports to a director. The Customer Information Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Information Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

C
Project Manager
  • Comtec Information System
  • Alamo, TN CONTRACTOR
  • Job Title: Project Manager

    Duration: 12 Months

    Location: Alamo TN / Remote
    Traveling Required: 25% (Domestic - Tennessee)
    After Training candidate will be working mostly remotely.

    Job Description:
    Ensures projects follow sound methodology and execution practices in accordance with internal standard procedures. Ensures that an integrated schedule and cost control performance measurement process for the project’s entire scope of work is provided.

    - Analyzes project requirements with project team, checks that all essential work activities have been identified in sufficient detail to serve as a basis for developing realistic project schedules. Defines, jointly with the project team, project work and cost breakdown structure, develops and maintains properly linked, required resource loaded/integrated, baseline and current schedules that provide time phased baseline, actual and forecast data for project. Monitors project progress and regularly analyzes project critical paths to ensure all critical path activities and project milestones are progressed to the plan, notifies Project Managers of any deviations or scheduling issues, and provides input for optimizing resources. Issues progress reports, program updates and productivity data on a regular basis and as requested by customers and stakeholders.

    - Cost, revenue and cash flow management Establishes a baseline plan for cost and cash flow performance measurement. Works with project team to define the necessary resources for project completion, evaluating the work breakdown structure and standard productivity. Accurately monitors costs and project cash flow, maintains detailed estimate to complete and estimate at completion forecast, analyzes variances by using earned value management techniques and advises project management on any cost and cash flow issues arising.

    - Change management Works closely with engineering, construction, pre-commissioning, commissioning, client and contractors to identify potential changes in scope and quantify the impact of each change in a timely fashion. Administers the change order systems and advises the Project Manager on the cost impact of potential changes and ensures the control estimate/budget is current and reflects changes.

    - Risk management Works with project team to identify and assess the priority of project risks (e.g. schedule, cost and scope risks), maintains the risk register and proposes mitigation plans. Analyzes impact of risk on the overall timeline and costs.

    - Procurement Integrates material resource requirements with project schedule and defines procurement activities and order lead times. Regularly communicates with SCM team and updates schedules to ensure procurement activities take place in a timely way and lead times are optimized to meet schedule targets.

    - Project reviews Participates in project reviews. Composes reports and updates all required project data in Project Control systems and SAP for Management Information and Project Analysis. Communicates project progress and control issues to project management team and offers solutions.

    - Stakeholder relations Effectively communicates appropriate information to customers and other stakeholders in a timely manner and to achieve desired understanding.

    - Project administrative tasks Performs regular monthly project administrative tasks

    Requirements:
    -Minimum 5 years of experience performing similar tasks such as planning, scheduling and cost control efforts for all project phases. Maintaining and analyzing actual and forecasted schedules, cost and risk. Monitor, report and manage deviations
    - PMP Certification
    -Bachelor's Degree in engineering, business or related field

    Job Type: Contract

    Salary: $40.00 - $46.00 per hour

    Schedule:

    • Monday to Friday

    Experience:

    • Project planning: 5 years (Required)
    • Project scheduling: 5 years (Required)

    Work Location: In person

  • 14 Days Ago

W
Information Systems Technician
  • West Cancer Center
  • Memphis, TN FULL_TIME
  • Summary: This position is responsible for onsite implementation and support of organizational, departmental, and end-user systems and applications in a clinical and business environment. Exhibits stro...
  • 2 Months Ago

C
Freelance Side Jobs - Customer Service Representative
  • Customer Service Representative - Fud
  • Memphis, TN OTHER
  • Fud, the World's First Social Hustling Community, is seeking a Freelance Side Jobs - Customer Service Representative to join our community. As an expert and mentor in our community, you will play a vi...
  • 3 Days Ago

D
IT Helpdesk Analyst
  • Direct Customer Solutions LLC
  • Bells, TN FULL_TIME
  • Description: R&S Solutions is a startup 3PL pharmaceutical distribution services company in Jackson, TN. We have a new 250,000 square foot facility with state-of-the-art hardware, security, networking...
  • 13 Days Ago

D
Staff Accountant
  • Direct Customer Solutions LLC
  • Bells, TN FULL_TIME
  • DescriptionStaff AccountantDirect Customer Solutions, LLCBells, TNClassificationExemptReports toController, Accounting ManagerJOB DESCRIPTIONSummary/ObjectiveThe Staff Accountant is responsible for pr...
  • 3 Days Ago

D
Warehouse Technician 2nd Shift
  • Direct Customer Solutions LLC
  • Bells, TN FULL_TIME
  • DescriptionWarehouse Technician 2nd ShiftDirect Customer Solutions, LLCPage ContentClassificationHourlyReports toOperations Manager_______________________________________________________JOB DESCRIPTIO...
  • 1 Month Ago

Filters

Clear All

  • Filter Jobs by companies
  • More

0 Customer Information Center Manager jobs found in Jackson, TN area

T
Customer Service Coordinator - Work From Home>
  • The Auctus Group LLC
  • Jackson, TN
  • [Call Center / Fully Remote] - Anywhere in U.S. / Competitive pay / Health, dental & vision / 401K match - As a Customer...
  • 4/19/2024 12:00:00 AM

W
Forklift Operator
  • Walmart
  • Humboldt, TN
  • **Job Summary:** As a Forklift Operator at Walmart, you will be responsible for safely and efficiently operating forklif...
  • 4/19/2024 12:00:00 AM

A
Customer Service Representative
  • Aeneas Internet and Telephone
  • Jackson, TN
  • Job Description Job Description Aeneas is in the hiring process for an articulate, highly-skilled Customer Service Repre...
  • 4/18/2024 12:00:00 AM

C
Specialty Pharmacy Technician/Liaison
  • Comprehensive Pharmacy Services
  • Jackson, TN
  • Specialty Pharmacy Technician/Liaison - Full Time West Tennessee Healthcare - Jackson Madison County General Hospital Sp...
  • 4/18/2024 12:00:00 AM

B
0751 - Service Center Service Technician
  • Bestway Rental, Inc.
  • Jackson, TN
  • Summary / Objective The Service Technician is responsible for working in thefield or in the service center as required, ...
  • 4/18/2024 12:00:00 AM

P
Deli Baker
  • Pilot Company
  • Jackson, TN
  • Company Description Pay Rates Starting between: $10.80 - $13.65 / hour Are you passionate about team building, customer ...
  • 4/18/2024 12:00:00 AM

G
Sales VP’s, National Account Manager, and / or Regional Sales Managers
  • GHA Technologies, Inc
  • Jackson, TN
  • Financial Highlights – Enjoy an Immediate Pay Raise! $2,500 First Week Training Pay for the first five training days. $5...
  • 4/16/2024 12:00:00 AM

U
Maintenance Technician
  • UGN
  • Jackson, TN
  • The Maintenance Technician maintains production and facilities equipment by performing preventive, predictive, project a...
  • 4/16/2024 12:00:00 AM

Jackson is a city in and the county seat of Madison County, Tennessee. Located 70 miles (110 km) east of Memphis, it is a regional center of trade for West Tennessee. Its total population was 65,211 at the 2010 census and 67,265 in the 2012 Census estimate. Jackson is the primary city of the Jackson, Tennessee metropolitan area, which is included in the Jackson-Humboldt, Tennessee combined statistical area. Jackson is Madison County's largest city, and the second-largest city in West Tennessee next to Memphis. It is home to the Tennessee Supreme Court's courthouse for West Tennessee, as Jackso...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Manager jobs
$92,621 to $126,384
Jackson, Tennessee area prices
were up 1.3% from a year ago

Customer Information Center Manager in Saint Petersburg, FL
Reviews on the product and not the customer’s Sales or Service experience.
December 30, 2019
Customer Information Center Manager in Rapid City, SD
Find more Public Transportation near Marta Customer Information Center.
January 10, 2020
Customer Information Center Manager in Madison, WI
‣ No Personal Identifying information (e.g., customer phone number or email).
February 19, 2020