Customer Information Center Manager manages a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Oversees the configuration of the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Manager monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Manager reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Requires a bachelor's degree. Typically reports to a director. The Customer Information Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Information Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Position Overview:
The Community Outreach Specialist is a 20-hour a week grant-funded position that will provide energy and enthusiasm in both development and delivery of services for diverse families and communities statewide.
Qualifications/ Requirements:
Essential functions:
Desired experience required to ensure success in this position:
License, certifications necessary
· Valid drivers’ license
· Ability to successfully complete pre-employment background check
Typical Work Schedule:
This position is a hybrid (remote and in-office) position located in Concord, NH but travel independently by personal vehicle throughout the state is required. This position is a twelve-month, 20-hour position with flexibility based on families’ needs, events, and meetings.
Educational Requirements:
· Bachelor’s Degree in Communications, Education, Human Services, or related field preferred
Job Type: Part-time
Pay: $20.00 - $21.00 per hour
Expected hours: 20 per week
Benefits:
Patient demographics:
Schedule:
Ability to Relocate:
Work Location: Hybrid remote in Concord, NH 03301