Customer Information Center Manager jobs in Orange, CA

Customer Information Center Manager manages a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Oversees the configuration of the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Manager monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Manager reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Requires a bachelor's degree. Typically reports to a director. The Customer Information Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Information Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Project Manager
  • COMTEC INFORMATION SYSTEMS
  • Irvine, CA CONTRACTOR
  • Title: Project Manager I

    Duration: 12 Months

    Location: Irvine, CA 92618

    Job Description:

    Education Required: Bachelor’s Degree

    Overview - We are looking for someone who knows how to use standard PM tools and is able to manage multiple small projects and can coordinate resources at remote sites. PMP, experience with building proposals, and influencing others are strongly preferred. This role will manage the sustainment services contracts for depot facilities that have previously been activated with repair capability. The workload is roughly 60/40 planned vs ad hoc activities. Must have PMP.

    Background:

    The Depot Activation team which is charted to develop new depot capabilities across the world has multiple projects requiring Project Management support.

    Scope of Work:

    Provide project management support for existing Depot Activation projects and Depot

    Activation proposals.

    1) Support proposal development

    a. Gather competitive intelligence, as required

    b. Gather and document project information and business case assumptions

    c. Develop and maintain project risk assessments

    d. Submit winning Depot Activation proposals

    e. Develop presentations in support of gate reviews

    2) Support project tracking

    a. Maintain project schedules, as needed

    b. Lead and/or support status meetings

    c. Identify and resolve issues affecting project schedule

    d. Initiate periodic review of projected sales

    3) Project execution

    a. Provide Project management support throughout the stages as directed

    and assigned by team leaders.

    b. Work with project team to develop and maintain schedules, risk tools, and

    proposals.

    c. Monitor execution of delivery schedules.

    d. Forecast and meet project sales.

    e. Provide reporting and monthly status reports on all projects.

    f. Support proposal development

    g. Support invoicing

    Domestic/ International travel is required when interfacing with the customer and suppliers (10%).

    Job Type: Contract

    Pay: $50.34 - $80.00 per hour

    Experience level:

    • 5 years

    Schedule:

    • 8 hour shift

    Experience:

    • Depot Activation: 5 years (Required)
    • Ad hoc: 5 years (Required)

    Work Location: In person

  • 1 Day Ago

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Greeter/Information Center Host
  • JWilliams Staffing
  • San Juan Capistrano, CA TEMPORARY,PART_TIME,FULL_TIME
  • Are you looking for a part-time weekend job? Do you like horses? Our client, a ranch-inspired master planned community, is looking for a Greeter to engage with the prospective buyer, assist in daily o...
  • 24 Days Ago

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Customer Service Center (CSC) Operations Manager
  • WSP Global
  • Costa Mesa, CA FULL_TIME
  • This Opportunity WSP in the US is initiating a search for a Customer Service Center (CSC) Operations Manager based out of our Costa Mesa, California office. Primary responsibilities include overseeing...
  • 1 Month Ago

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Information Technology Project Manager
  • CareConnect Health Services Inc
  • Costa Mesa, CA FULL_TIME
  • Overview CareConnectMD DCE is a specialized High Needs Direct Contracting Entity (DCE) geared towards Medicare beneficiaries who reside in a nursing home. Developed by geriatric professionals, the pro...
  • 5 Days Ago

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Information Governance Manager
  • O'Melveny & Myers LLP
  • Newport Beach, CA FULL_TIME
  • Job ID: 1707 Position: Records Manager Location: Newport Beach, CA Practice Area: Open Date: Tuesday, October 18, 2022 Job Function: Staff Contact: Janice Leung Job Description: It’s more than what yo...
  • 8 Days Ago

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Information Governance Manager
  • O'Melveny & Myers LLP
  • Newport Beach, CA FULL_TIME
  • Job ID: 1707 Position: Records Manager Location: Newport Beach, CA Practice Area: Open Date: Tuesday, October 18, 2022 Job Function: Staff Contact: Janice Leung Job Description: It’s more than what yo...
  • 8 Days Ago

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0 Customer Information Center Manager jobs found in Orange, CA area

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Customer Service Representative | CA | Orange | 01 Nov 2021
  • CARSTAR Franchising, Inc.
  • Orange, CA
  • Customer Service Representative **Customer Service Representative - CARSTAR Orange Center** **JOB SUMMARY** The Customer...
  • 4/19/2024 12:00:00 AM

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Customer Service Representative | CA | Orange | 19 Nov 2021
  • CARSTAR Franchising, Inc.
  • Orange, CA
  • Customer Service Representative **Customer Service Representative - CARSTAR Orange Center** **JOB SUMMARY** The Customer...
  • 4/19/2024 12:00:00 AM

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Customer Service Representative | CA | Orange | 02 Dec 2021
  • CARSTAR Franchising, Inc.
  • Orange, CA
  • Customer Service Representative **Customer Service Representative - CARSTAR Orange Center** **JOB SUMMARY** The Customer...
  • 4/19/2024 12:00:00 AM

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Call Center Representative - Bilingual Spanish
  • Planned Parenthood of Orange and San Bernardino Counties
  • Orange, CA
  • Job Description Job Description Overview PPOSBC has a full-time opportunity for a Call Center Representative- Bilingual ...
  • 4/17/2024 12:00:00 AM

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Customer Service Representative
  • Best-VIP Chauffeured Worldwide
  • Santa Ana, CA
  • Job Description Job Description We are seeking a Customer Service Representative to join our team! You will be working i...
  • 4/17/2024 12:00:00 AM

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Service Advisor / Service Writer
  • California National Kennedy Equip
  • Orange, CA
  • Job Description Job Description Kennedy Equipment, a family owned equipment company, located in Orange has an opening fo...
  • 4/16/2024 12:00:00 AM

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Customer Advisor - Sign Language and Bilingual
  • Amtec Contract
  • Orange, CA
  • Job Description Job Description The Customer Advisor position is the initial point of contact for all walk-in customers ...
  • 4/16/2024 12:00:00 AM

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Customer Service Representative
  • Infojini Inc
  • Orange, CA
  • Duties & Responsibilities: * 80% - Program Support * Participates in a mission-driven culture of high-quality performanc...
  • 4/15/2024 12:00:00 AM

Orange is a city located in Orange County, California. It is approximately 3 miles (4.8 kilometers) north of the county seat, Santa Ana. Orange is unusual in this region because many of the homes in its Old Town District were built before 1920. While many other cities in the region demolished such houses in the 1960s, Orange decided to preserve them. The small city of Villa Park is surrounded by the city of Orange. The population was 139,812 as of 2014. The city has a total area of 25.2 square miles (65 km2), 24.8 square miles (64 km2) of which is land and 0.4 square miles (1.0 km2) of which i...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Manager jobs
$110,149 to $150,302
Orange, California area prices
were up 3.0% from a year ago

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