Customer Information Center Manager jobs in San Francisco, CA

ABOUT MARINHEALTH a UCSF Affiliate

Come and be a part of our healing team at the award-winning MarinHealth! Ranked in the top 3% of general hospitals in the country, we have made great strides since returning to our roots as an independent hospital. As Marin County’s only acute hospital and a vital resource for a wide range of essential health care services, it is our mission—and our passion—to excel in every medical specialty. We attract the finest physicians and employees who appreciate having the best of both worlds: the resources and medical sophistication of an academic medical center combined with the personalized, caring touch of an independent hospital.  We have an exceptionally collaborative team that adheres to the highest service excellence standards to ensure that we deliver world-class, personalized care to patients. Our Joint-Commission accredited hospital has won numerous awards and certifications in delivering best-in-class health care in the San Francisco Bay Area.

WHAT WE OFFER

MarinHealth offers a generous suite of employee benefits, which includes a comprehensive and rich health benefits program (medical, dental, vision and prescription plans). Our robust Wellness @ Work program (e.g. onsite health & fitness classes, discounts, etc) also promotes a healthier lifestyle for employees and to support you on your Healthy Healer journey. Other benefits include, but are not limited to, a 403(b) contribution plan and company-funded retirement plan, life insurance, vacation, holiday and sick leave, which you will start accruing immediately. Our benefits are highly competitive and considered to be one of the best in the Bay Area! Find your healing place at MarinHealth.

External hires are subject to a background check and pre-employment medical screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with federal, state and local laws.  All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classifications protected by federal, state & local laws.

JOB SUMMARY:

The IT Project Manager under the general direction of the PMO Director is responsible for developing, closing and managing all aspects of his/her assigned projects. The incumbent integrates user needs, collaborates with technical specialists, makes assessments and implements project plans. Scope of the role includes working with a project team that may include physicians, clinic staff, and other staff.  The incumbent manages IT projects and assists business operations Managers and Directors with systems selection, design, database building, training, testing, and activation and post activation activities.  The IT Project Manager may also provide personnel oversight of a cross functional project team composed of IT, business operations and vendor staff.

JOB SPECIFICATIONS:

EDUCATION

A Bachelor’s degree (preferred) in the areas of Nursing, Business Administration, Information Systems, Organizational Development or Management Engineering preferred.

EXPERIENCE

Minimum of 3 years’ experience in Information Technology in a health care environment required.   2 years’ experience as a Project Manager, leading facilities or applications implementation desired.

PREREQUISITE SKILLS

• Ability to work both independently and in small teams assuming leadership role and delegate particularly in teams where candidate has no direct supervisory responsibility.
• Ability to work under pressure
• Ability to communicate technology to non-technology staff
• Ability to document work flow and provide work flow analysis
• Knowledge of time management and the ability to prioritize / reprioritize projects.
• Possess strong communication, public speaking and negotiation skills expressing ideas clearly and persuasively in both verbal and written format
• Possess strong logical, analytical and critical thinking skills
• Possesses strong PC Skills, All Microsoft desk top application software especially Microsoft Project.
• Excellent meeting facilitator skills
• Must demonstrate strong customer relation skills
• Must possess a clear understanding of multidisciplinary clinical practices.

LICENSE/REGISTRATION/CERTIFICATION:

Valid California Driver’s License, Class C, required.

Certification from the Project Management Institute (CAPM or PMP) desirable.

DUTIES AND RESPONSIBILITIES:

ESSENTIAL (not modifiable)

• Identifies scope of project and project deliverables, define issues and risks within the project, identify key staff involved in and impacted by the project, and identify internal and external customers
• Conducts interviews and focus groups of stakeholders, internal and external customers to identify issues and collect ideas related to project
• Observes, develops and documents key activities and work flows within a process to identify work flow issues, process issues, impact, feasibility, and application issues and potential process improvements
• Develops memos, letters, and/or flyers to communicate the progress of all the projects
• Assures smooth turnover of projects both at the initiation as well as the conclusion to users.
• Collaborates with User Groups to maintain an ongoing understanding of business issues and needs.
• Coordinates with and direct third party vendors.
• Creates project organizational structure and team composition; facilitate communication between project team members on deliverables.
• Monitors project schedule and budget; facilitate discussions on the assessment, documentation, and recommendations on business process flow to achieve project objectives.
• Works with users to identify and assess organizational strategies and systems/applications that meet operational needs.

SECONDARY (modifiable) :

• Maintains PMI credentials and provides Project Management education and resources to the hospital
• Participates in hospital wide committees and activities as appropriate and is a liaison to the education department.
• Other duties as assigned

At MarinHealth, our top priority is the well-being of our employees, patients, and community. As such, we require all employees to receive necessary immunizations, including the measles, mumps, varicella, and seasonal flu vaccinations as a condition of employment and annually thereafter. Additionally, the continued recommendation to obtain a COVID booster vaccination status. We understand that some individuals may require medical or religious exemptions from these requirements, but we remain committed to prioritizing the health and safety of all. Thank you for helping us in our efforts to maintain a healthy and safe environment for all.

The compensation for this role listed on this posting is in compliance with applicable law.  The selected candidate’s compensation will be determined based on the individual’s skills, experience, internal/market equity factors, and qualifications.  This posted minimum and maximum range represents the minimum and maximum of what we reasonably expect to compensate for the position.  Furthermore, all compensation decisions are ultimately determined in accordance with our compensation philosophy.  Compensation for positions covered by collective bargaining agreements are governed by the agreements in the aforementioned document.