Customer Information Center Manager jobs in Santa Rosa, CA
Customer Information Center Manager manages a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Oversees the configuration of the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Manager monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Manager reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Requires a bachelor's degree. Typically reports to a director. The Customer Information Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Information Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Customer Information Center Manager jobs
- County of Sonoma (CA)
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Santa Rosa, CA
FULL_TIME
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THIS RECRUITMENT IS PROMOTIONAL ONLY. YOU MUST PRESENTLY BE A FULL- OR PART-TIME REGULAR OR PROBATIONARY COUNTY OF SONOMA, COMMUNITY DEVELOPMENT COMMISSION, SONOMA COUNTY FAIRGROUNDS, OR SONOMA COUNTY WATER AGENCY EMPLOYEE IN ORDER TO APPLY FOR THIS POSITION.
The Sonoma County Sheriff's Office has requested a department promotional certification to fill a Sheriff's Information Bureau Manager position. Only qualified permanent and/or probationary Sonoma County Sheriff's Office employees on the eligible list may be eligible for referral to the department for the advertised position. This employment list may also be used to fill future full-time, part-time, or extra-help (temporary) positions as they occur during the active status of the list. County employees who wish to be considered for future vacancies should consider applying to this recruitment.Reporting to the Law Enforcement Field Services Division Captain, the Sheriff's Office Information Bureau Manager oversees the operations and activities of the Central Information Bureau. Using considerable independent judgment and discretion, they ensure compliance with established policies and procedures, staying up to date on changing legislation. They additionally conduct analytical studies to develop and implement new or existing programs and manage the access, use, and release of protected information.
APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED.
Education: Any combination of training and experience which would provide the opportunity to acquire the knowledge and abilities listed. Normally, graduation from an accredited four-year college with major course work in Administration of Justice, public administration, management information systems, or records management would provide such opportunity. Specific course work in law enforcement management is highly desirable.
Experience: Any combination of training and experience which would provide the opportunity to acquire the knowledge and abilities listed. Normally, three years of experience in the administration, establishment and maintenance of record keeping systems would provide such opportunity. Specific work experience in law enforcement records is required.License: Possession of a valid driver's license at the appropriate level including special endorsements, as required by the State of California, may be required depending upon assignment to perform the essential job functions of the position.
Considerable knowledge of: effective automated records management systems and alternative data processing applications; statistical management information systems as applied to law enforcement activities; principles and practices of effective supervision; the criminal justice system including the relationship of law enforcement agencies to the courts and the District Attorney's Office, and the processing of information through the criminal justice system; the use of electronic information equipment and specific systems as used within the department; principles and techniques of work flow analysis; principles and practices of effective supervision.
Working knowledge of: the principles and practices of modern law enforcement administration; penal and government codes relating to the maintenance and dissemination of criminal offender and/or detention records and other related records; the California Law Enforcement Telecommunications System; the principles and methods of work planning, staffing analysis and project management; modern supervisory, management, and human resources practices; the principles and practices relating to modern budget, programs and systems management.
Ability to: coordinate the activities of the different functional units; establish and maintain effective working relationships with others; supervise subordinates in an effective and fair manner; interpret and apply laws, ordinances and policies affecting the maintenance, processing and dissemination of records; speak and write effectively and deliver public presentations; analyze a variety of arithmetic and statistical computations; collect data, interpret and evaluate administrative, fiscal and management matters; use principles of inductive and deductive reasoning to validate conclusions and recommendations; analyze administrative problems, budgets, and a variety of programs, systems and procedures; understand, interpret, and apply federal, state and local rules regulations and ordinance; review and implement changes in work methods, systems, and procedures; use electronic information equipment and specific systems as used within the department.- Your application information and your responses to the supplemental questions are evaluated and taken into consideration throughout the entire selection process.
- You should list all employers and positions held within the last ten years in the work history section of your application. Be as thorough as possible when responding to the supplemental questions.
- You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, list out each position separately.
- Failure to follow these instructions may impact your competitiveness in this process or may result in disqualification.
APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED.
Responses to supplemental questions may be scored using position-specific criteria. Please provide specific and detailed responses of a reasonable length to allow for a thorough assessment of your qualifications. Responses that state, "See Resume" or "See Application" may be considered insufficient and therefore may not be scored.
The selection procedure will consist of the following examination:
An Application & Supplemental Questionnaire Appraisal Examination (weight 100%) will be conducted to evaluate each applicant's application and supplemental questionnaire for satisfaction of minimum qualifications (pass/not pass); and for educational coursework, training, experience, knowledge, and abilities which relate to this position. Each applicant will be evaluated based on the following criteria:- Relevance of work history, related experience, and achieved level of education and/or training as described in the application and responses to the supplemental questions.
BACKGROUND PROCESS
Being part of the Sheriff's Office and being expected to keep the public safe requires a thorough background investigation process. This process includes an assessment of prior work history, verifying educational experiences, court reports, public records searches, and understanding past patterns relating to drug usage, financial patterns, etc. This entails gathering a significant amount of information from job candidates and speaking to former employers, friends, family members, etc. Polygraphs, drug tests, and medical and physical examinations are also part of this process. Candidates must be honest and forthcoming about information that may arise during the background process. Deception during any portion of this process is grounds for disqualification, even after employment. This process can take anywhere from 3-5 months. Many factors are taken into consideration and one should not assume a credit issue or prior drug use is automatically disqualifying. Candidates will be given the opportunity to present mitigating information they feel should be considered. You are encouraged to be as responsive as possible while this process is taking place to help expedite the timeline, and we encourage you to stay patient and interested in this great career opportunity while this process is taking place.
You may also review the Job Classification Screening Schedule to determine the requirements for this position.
Please read the Sheriff's Office Pre-Employment Drug Use Guidelines for further information.
HOW TO APPLY
Applications are accepted online at www.yourpath2sonomacounty.org. Paper applications may be submitted by person, fax (707-565-3770), email, or through the mail. All applications and appropriate supplemental information as outlined in the job bulletin must be RECEIVED by the time and date specified on the first page of this job announcement. Applications received after the recruitment closes will not be accepted.
The County of Sonoma values diversity and is dedicated to creating a workplace environment that provides individuals with a sense of belonging. We are committed to having a diverse workforce that is representative of the communities we serve. The County is proud to be an Equal Opportunity Employer where all aspects of employment are based on merit, competence, performance, and business need.
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- AMS Dialysis
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- Valvoline Inc.
-
Santa Rosa, CA
FULL_TIME
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- 20 Days Ago
- Henley VIOC
-
Santa Rosa, CA
FULL_TIME
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- 27 Days Ago
- The Save Mart Companies
-
Sebastopol, CA
FULL_TIME
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- 30 Days Ago
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0 Customer Information Center Manager jobs found in Santa Rosa, CA area
- Mohawk Industries
-
San Rafael, CA
- Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Ti...
- 4/18/2024 12:00:00 AM
- FRIEDMANS HOME IMPROVEMENT
-
Santa Rosa, CA
- Job Details Job Location Santa Rosa Store - Santa Rosa, CA Position Type Full Time Salary Range $17.60 - $21.00 Hourly D...
- 4/17/2024 12:00:00 AM
- Pep Boys Inc
-
Napa, CA
- **** **Customer Service Advisor** **Customer Service Advisor** **Requisition ID:** 110325 **Category:** Stores **Overvie...
- 4/16/2024 12:00:00 AM
- E-Talent Network
-
Fairfield, CA
- Skills: Registration and Charge Entry 1. Gathers, updates and verifies a comprehensive package of registration and insur...
- 4/16/2024 12:00:00 AM
- Bunzl Distribution NA
-
Fairfield, CA
- ** Customer Service Representative (R3 Safety)** **Job Category****:** Telesales & Customer Service **Requisition Number...
- 4/16/2024 12:00:00 AM
- Star Staffing
-
Napa, CA
- Job Description Job Description Customer Service Representative Napa, Ca We are in search of an experienced Sales Repres...
- 4/15/2024 12:00:00 AM
- Epiphone Guitar Corp.
-
Petaluma, CA
- **Customer Service Representative** Petaluma, CA US Regular Full Time * **Job Summary** The Customer Service Representat...
- 4/15/2024 12:00:00 AM
- Suburban Propane, LP
-
Santa Rosa, CA
- > > **Part-time Customer Service Representative** **Santa Rosa , CA** **JOB ID: 6858** **JOB CATEGORY: Customer Service*...
- 4/14/2024 12:00:00 AM
About Santa Rosa, California
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