Customer Information Center Manager jobs in South Bend, IN

Customer Information Center Manager manages a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Oversees the configuration of the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Manager monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Manager reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Requires a bachelor's degree. Typically reports to a director. The Customer Information Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Information Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Information Security Awareness Program Manager
  • University of Notre Dame
  • Notre Dame, IN FULL_TIME
  • Information Security Awareness Program Manager

    University of Notre Dame

    The University of Notre Dame (ND.jobs) is accepting applications for a Information Security Awareness Program Manager.

    Applications will be accepted until 7/17/2023.

    Awareness and training are indispensable components to any successful Cybersecurity office. As cyber threats continue to proliferate, it is essential for us to strengthen our outreach efforts and provide comprehensive training to campus. Because of this, the Office of Information Technologies (OIT) is seeking an Information Security Awareness Program Manager to spearhead our University-wide information security initiatives.

    This person will drive communications for our Information Security & Compliance team. Among others, they'll write and disperse critical internal communication during cyber incidents, create media and content for presentations and events, and develop and lead our information security training program and its associated outreach.

    We are not requiring previous information security experience - we'll train and get the right candidate acclimated. That said, this person will need to come with communications and program management experience, as they'll be managing and executing the communications, marketing and PR side of this team.

    The University of Notre Dame is committed to diversity (http://diversity.nd.edu/) in its staff, faculty, and student body. We strive for an inclusive environment that values and embraces differences in backgrounds, life experiences, and perspectives. We welcome and value people of all faiths and viewpoints. We fully embrace flexible work including hybrid work arrangements. We will support you in your desire for well-being, life-work integration, and professional growth and development.

    Minimum Qualifications:
    2 years of program management experience.
    Communications experience that includes content development.
    Change management practices/experience that have contributed to evolving cultural change within an organization.
    Strong program and project management skills essential, including time-management and succeeding in a fast-paced environment.
    Comfortable working in a highly matrixed organization and enjoy project work and collaboration.

    Preferred Qualifications:
    Education: Associates degree or up to 3 years of college or technical school
    Experience: 3 to 4 years
    Degree (Knowledge): Communications program management

    ABOUT NOTRE DAME:
    The University of Notre Dame, founded in 1842 by Rev. Edward F. Sorin, C.S.C., of the Congregation of Holy Cross, is an independent, national Catholic university located in Notre Dame, Ind. For the fifth consecutive year, the University of Notre Dame has received Honor Roll distinctions as one of the top 10 higher education workplaces in the country in the Chronicle of Higher Education's annual "Great Colleges to Work For" survey...and we are proud of it!

    This appointment is contingent upon the successful completion of a background check. Applicants will be asked to identify all felony convictions and/or pending felony charges. Felony convictions do not automatically bar an individual from employment. Each case will be examined separately to determine the appropriateness of employment in the particular position. Failure to be forthcoming or dishonesty with respect to felony disclosures can result in the disqualification of a candidate. The full procedure can be viewed at https://facultyhandbook.nd.edu/?id=link-73597.

    Equal Opportunity Employment StatementThe University of Notre Dame seeks to attract, develop, and retain the highest quality faculty, staff and administration. The University is an Equal Opportunity Employer, and is committed to building a culturally diverse workplace. We strongly encourage applications from female and minority candidates and those candidates attracted to a university with a Catholic identity. Moreover, Notre Dame prohibits discrimination against veterans or disabled qualified individuals, and requires affirmative action by covered contractors to employ and advance veterans and qualified individuals with disabilities in compliance with 41 CFR 60-741.5(a) and 41 CFR 60-300.5(a).

    APPLICATION PROCESS:
    Please apply online at http://ND.jobs to Job # S231148. For additional information about working at the University of Notre Dame and various benefits available to employees, please visit http://hr.nd.edu/why-nd. The University of Notre Dame supports the needs of dual career couples and has a Dual Career Assistance Program in place to assist relocating spouses and significant others with their job search.




    jeid-155d364a8bb7cb46abea3bac8e7f8408
  • 7 Days Ago

U
Information Security Awareness Program Manager
  • University of Notre Dame
  • Notre Dame, IN FULL_TIME
  • Information Security Awareness Program Manager University of Notre Dame The University of Notre Dame (ND.jobs) is accepting applications for a Information Security Awareness Program Manager. Applicati...
  • 7 Days Ago

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100 Center Manager
  • HMR Acquisition Co., Inc.
  • Mishawaka, IN FULL_TIME
  • Full job description Restaurant Manager: Want to join a winning team? Work for a very successful Company? Check us out! Hacienda Restaurants is composed of a team of fun, diverse, and hardworking indi...
  • 1 Month Ago

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Service Center Manager
  • Valvoline Inc.
  • SOUTH BEND, IN FULL_TIME
  • Service Center ManagerJob Description$50,000 * Medical * Paid Time Off & Holidays * 401(k) Retirement Savings with MatchAs a Service Center Manager (SCM), you are responsible for taking the lead in he...
  • 1 Month Ago

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Service Center Manager
  • Valvoline Inc.
  • MISHAWAKA, IN FULL_TIME
  • Service Center ManagerJob Description$50,000 * Medical * Paid Time Off & Holidays * 401(k) Retirement Savings with MatchAs a Service Center Manager (SCM), you are responsible for taking the lead in he...
  • 1 Month Ago

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Assistant Service Center Manager
  • Valvoline Inc.
  • MISHAWAKA, IN FULL_TIME
  • Assistant Service Center ManagerJob Description$18.50 * Medical * Paid Time Off & Holidays * 401(k) Retirement Savings with MatchAs an Assistant Service Center Manager (ASCM), you are the right hand o...
  • 1 Month Ago

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0 Customer Information Center Manager jobs found in South Bend, IN area

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Track Service Tire Tech / CDL
  • Continental
  • Lakeville, IN
  • Continental develops pioneering technologies and services for sustainable and connected mobility of people and their goo...
  • 4/25/2024 12:00:00 AM

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Teller (Client Service Representative) Bristol Street Banking Center, Elkhart, IN
  • 1st Source Corporation
  • Elkhart, IN
  • ** Teller (Client Service Representative) Bristol Street Banking Center, Elkhart, IN** **Job Category****:** Retail **Re...
  • 4/25/2024 12:00:00 AM

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Member Service Associate - LifePlex Fitness Forum - PRN - (As Needed)
  • Trinity Health
  • Plymouth, IN
  • **Member Service Associate - LifePlex Fitness Forum - PRN - (As Needed)** Location Plymouth, Indiana, 46563 Category Spo...
  • 4/24/2024 12:00:00 AM

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Customer Service Center Representative I, PART TIME, Customer Service Center, South Bend, IN
  • 1st Source Corporation
  • South Bend, IN
  • ** Customer Service Center Representative I, PART TIME, Customer Service Center, South Bend, IN** **Job Category****:** ...
  • 4/23/2024 12:00:00 AM

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Call Center Representative - Work From Home>
  • MedMetrix
  • Niles, MI
  • [Customer Service / Remote] - Anywhere in U.S. / Competitive Pay - As a Call Center Rep you'll: Respond to patient inqui...
  • 4/23/2024 12:00:00 AM

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Customer Service Representative - Omnichannel (Elkhart)
  • Acp Advisornet
  • Elkhart, IN
  • CompanyMSC Industrial Supply Industry Sales & Client Relations Location Elkhart , IN BRIEF POSITION SUMMARY CustCare Rep...
  • 4/23/2024 12:00:00 AM

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Customer Experience Manager
  • Michaels Stores, Inc.
  • Benton Harbor, MI
  • Store - BENTON HARBOR, MI Deliver a customer centric shopping experience by managing and delivering effective front-end ...
  • 4/23/2024 12:00:00 AM

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Customer Service - Parts Advisor
  • Jayco
  • Middlebury, IN
  • Customer Service Call Center - Parts Advisor New Parts Department structure with competitive hourly starting pay for the...
  • 4/21/2024 12:00:00 AM

South Bend is a city in and the county seat of St. Joseph County, Indiana, United States, on the St. Joseph River near its southernmost bend, from which it derives its name. As of the 2010 census, the city had a total of 101,168 residents; its Metropolitan Statistical Area had a population of 318,586 and Combined Statistical Area of 721,296. It is the fourth-largest city in Indiana, serving as the economic and cultural hub of Northern Indiana. The highly ranked University of Notre Dame is located just to the north in unincorporated Notre Dame, Indiana and is an integral contributor to the reg...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Manager jobs
$93,518 to $127,607
South Bend, Indiana area prices
were up 1.3% from a year ago

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