Customer Information Center Manager jobs in Sumter, SC

Overview

INFORMATION TECHNOLOGT MANAGER (AFMDS):

Bowhead is seeking an Information Technology Manager at Shaw AFB, SC to support 15th Air Force in advising, assisting, advocating, integrating, and certifying (A3IC) its Force Elements at assigned wings and Direct Reporting Units (DRU).  The Manager provides administrative support to the staff Directorates at the direction of the CoS/DS. This support includes creating SharePoint sites, training Directorate personnel, and coordinating for applicable access to Directorate Information.

Responsibilities

Specified tasks include but are not limited to:

• Develop and support 15 AF SharePoint sites at the direction of the Chief of Staff (CoS) and Director of Staff (DS) on NIPR, SIPR, and JWICS domains. This includes web designer activities
• Provide training to the staff on SharePoint administration, KM, and coordinate for appropriate access to 15 AF SharePoint sites.
• Create and manage deliberate information flows throughout the staff. This task includes email distribution lists, consolidated SharePoint dashboards, and Tasker Management Tool workflows
• Serve as Tasker Management Tool Manager. Be capable of creating, routing, answering, and troubleshooting all tasks on the Tasker Management Tool at the Directorate level
• Develop and support 15 AF staff Business Rules and Staff Action Officer Handbook. Analyze internal processes, recommend and implement procedural or policy changes to improve operations, such as Special Awards and Trophies.
• Assist the CoS/DS with battle rhythm management and make recommendations for improvement
• Compile, format, and check quality of recurring information updates for meetings, VTCs, and reports and provide print-outs of presentations as required
• Assist staff with "process mapping" and establishing battle rhythm events IAW Commander's guidance under the direction of the Chief of Staff or Director of Staff
• Identify and document overall information flow and mission essential processes/procedures across staff
• Maintain organizational email account and archival file structure. Daily check the account for incoming emails and then distribute to the correction action agency or take action directly to resolve the issue
• Monitor the Request for Information (RFI) systems and coordinate with agencies in response to RFIs to ensure all timelines are met
• Conduct KM-related training and assistance for staff including new arrivals and augmentees
• Coordinate daily all functions of the Tasker Management Tool for the 15 AF HQ Staff
• Monitor and process all input and output functions for internally generated taskers to include validating all incoming tasker emails from external agencies with the CoS/DS
• Provide quality control checks for all tasker responses and ensure documentation is correctly labeled and loaded in the system. Ensure the tasker is correctly closed and the appropriate agencies are notified of the results of the tasker request
• Read and analyze incoming memos, submissions, and reports to determine their significance and plan their distribution within the 15 AF Staff

Qualifications

• 1 year SharePoint experience
• Bachelor's Degree from an accredited college or university
• Microsoft Office, Power Tools, Power Automate Experience
• Secret security clearance
• Experience on a wing or higher staff highly desired.
• Intermediate to advanced level skills in Microsoft Office software suite - Word, Excel, Outlook, PowerPoint
• Ability to communicate effectively with all levels of employees and outside contacts
• Strong interpersonal skills and good judgment with the ability to work alone or as part of a team

Physical Demands:

• Must be able to lift up to 25 pounds
• Must be able to stand and walk for prolonged amounts of time
• Must be able to twist, bend and squat periodically

SECURITY CLEARANCE REQUIREMENTS: Must currently hold a security clearance at the Secret level.  US Citizenship is a requirement for Secret clearance at this location.

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