Customer Information Center Manager jobs in Tuscaloosa, AL

Customer Information Center Manager manages a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Oversees the configuration of the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Manager monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Manager reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Requires a bachelor's degree. Typically reports to a director. The Customer Information Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Information Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Shift Manager
  • Fourteen Foods Career Center
  • Tuscaloosa, AL FULL_TIME
  • When working at Fourteen Foods Dairy Queen, we welcome every guest with a smile and every day is a celebration! Since 2002, Fourteen Foods has been serving up smiles in 13 states and over 240 locations. As the largest Dairy Queen franchisee in the world, we offer the benefits and opportunities you can expect from an iconic national brand. Don’t wait to get your career started, take advantage of this sweet opportunity today!

     

    Position Overview:

    The Restaurant Shift Manager provides quality customer service and food products using standards set by Fourteen Foods and International Dairy Queen to enhance the customer’s visit, while assisting and learning management responsibilities from the Assistant General Manager and General Manager.

     

    Qualifications:

    • High school diploma or G.E.D. equivalent.
    • Must be 18 years of age or older.
    • 1 years previous supervisory experience in Fast Food or Retail preferred.
    • Must successfully pass a background check.
    • Ability to communicate effectively in the primary language(s) of the work location. Fluency in English may be essential for certain customer service stations within this position.

     

    Our Benefits:

    • Competitive wages
    • Flexible schedules; part time or full time available
    • Paid Time Off (PTO)
    • Tuition reimbursement opportunities
    • Benefits for full time employees including health, dental and vision
    • No 3rd shift
    • Employee referral bonuses
    • Growth and development opportunities
    • Restaurants closed on Easter, Thanksgiving Day and Christmas Day

     

    Fourteen Foods provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We encourage applicants of all ages and experience, as we do not discriminate on the basis of an applicant's age. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

     

  • 12 Days Ago

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Shift Manager
  • Fourteen Foods Career Center
  • Northport, AL FULL_TIME
  • When working at Fourteen Foods Dairy Queen, we welcome every guest with a smile and every day is a celebration! Since 2002, Fourteen Foods has been serving up smiles in 13 states and over 240 location...
  • 14 Days Ago

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Customer Care Manager
  • CTE
  • Tuscaloosa, AL FULL_TIME
  • Find Your Career With LiftOne We’re a family-owned company under our third generation of leadership and have built our business based on the principles of trust, integrity and a desire to help our cus...
  • 8 Days Ago

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Customer Care Manager
  • Weisiger Group
  • Tuscaloosa, AL FULL_TIME
  • Find Your Career With LiftOne We’re a family-owned company under our third generation of leadership and have built our business based on the principles of trust, integrity and a desire to help our cus...
  • 14 Days Ago

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Intelligence & Information Security
  • US Navy Reserve
  • Butler, AL FULL_TIME
  • ABOUT At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. The specialized training you'll receive in this ...
  • 27 Days Ago

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Call Center Specialist
  • Enterprise Call Center
  • Tuscaloosa, AL FULL_TIME
  • Company DescriptionWe recruit, train, and manage customer service representatives to represent global brands in customer care, technical support, and sales. Our reps provide professional customer care...
  • 2 Days Ago

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0 Customer Information Center Manager jobs found in Tuscaloosa, AL area

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Estimator
  • TUSCO INC
  • Tuscaloosa, AL
  • When you join Tusco, you not only become a member of one of the most respected perimeter security solutions teams, but y...
  • 4/25/2024 12:00:00 AM

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Shipping Associate
  • Walmart
  • Tuscaloosa, AL
  • **Job Summary:** As a Shipping Associate at Walmart, you will be responsible for efficiently and accurately preparing me...
  • 4/24/2024 12:00:00 AM

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Forklift Operator
  • Walmart
  • Tuscaloosa, AL
  • **Job Summary:** As a Forklift Operator at Walmart, you will be responsible for safely and efficiently operating forklif...
  • 4/24/2024 12:00:00 AM

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Call Center Specialist
  • Enterprise Call Center
  • Tuscaloosa, AL
  • Company Description We recruit, train, and manage customer service representatives to represent global brands in custome...
  • 4/24/2024 12:00:00 AM

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Construction Project Manager
  • TUSCO INC
  • Tuscaloosa, AL
  • When you join Tusco, you not only become a member of one of the most respected perimeter security solutions teams, but y...
  • 4/24/2024 12:00:00 AM

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Material Handler
  • Walmart
  • Northport, AL
  • **Job Summary:** As a Material Handler at Walmart, you will be responsible for efficiently managing the flow of material...
  • 4/24/2024 12:00:00 AM

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Detailer (flat rate) 540190 (Tuscaloosa, AL)
  • Teph Seal Auto Appearance
  • Tuscaloosa, AL
  • Overview: Flat Rate Detail Shop Position(s) Available. Are you a team player who is focused on providing exemplary custo...
  • 4/22/2024 12:00:00 AM

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Heavy Duty Truck and Trailer SVC Tech
  • Snider Fleet Solutions
  • Tuscaloosa, AL
  • People who want to do a great job want to work for a company that values that dedication. We do. Snider Fleet Solutions ...
  • 4/22/2024 12:00:00 AM

Tuscaloosa (/tʌskəˈluːsə/ TUS-kə-LOO-sə) is a city in and the seat of Tuscaloosa County in west central Alabama (in the southeastern United States). Located on the Black Warrior River at the Atlantic Seaboard fall line of the Piedmont, it is the fifth-largest city in Alabama, with an estimated population of 100,287 in 2017. The city was originally known as Tuskaloosa until the early 20th century. Incorporated as a town on December 13, 1819, it was named after Tuskaloosa, the chief of a band of Muskogean-speaking people. They battled and were defeated by forces of Spanish explorer Hernando de S...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Manager jobs
$93,318 to $127,336
Tuscaloosa, Alabama area prices
were up 1.3% from a year ago

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