Customer Information Center Manager jobs in Vallejo, CA

Customer Information Center Manager manages a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Oversees the configuration of the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Manager monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Manager reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Requires a bachelor's degree. Typically reports to a director. The Customer Information Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Information Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Information Technology Specialist
  • CAREER CENTER
  • Pinole, CA FULL_TIME,CONTRACTOR,PART_TIME
  • Full Job Description

    Active (Full Time): As a part of a team of soldiers, you secure your future with a career in the Active Duty Army (full-time), pay for college, guaranteed healthcare with family benefits. You gain leadership skills, college credit, and job-security. This is an entry level position with no experience necessary.

    or

    Reserve (Part Time: 1 weekend a month): As a part of a local team of soldiers, you secure your future with a career in the Army Reserve, pay for college, and access to low-cost healthcare with family benefits. Stay in your local area. You gain leadership skills, college credit, and home-town stability. This is an entry level position with no experience necessary.

    Overview

    As a Military Police, you’ll protect peoples’ lives and property on Army installations by enforcing military laws and regulations. You’ll also control traffic, prevent crime, and respond to all emergencies. You’ll conduct force protection, anti-terrorism, area security, and police intelligence operations. You’ll also train in corrections and detention, investigations and mobility, and security around the world.

    Requirements

    • Must be a US citizen or green card holder.
    • High School diploma or equivalent.
    • No open law violations.
    • Must pass a drug screen (Paid for)
    • Must currently be in good health with no physical limitations.

    Helpful Skills

    · Enjoy helping and caring for others

    · Ability to communicate effectively and work under stressful conditions

    · Interest in chemistry, biology, psychology, general science and algebra

    · High attention to detail

    Compensation

    Total compensation includes housing, medical, food, special pay, and vacation time. Learn more about total compensation.

    Earn Cash For In Demand Jobs

    You could earn up to $40,000 in cash bonuses just for enlisting under certain Military Occupational Specialties. Visit Jobs in Demand to see if this job qualifies for an enlistment bonus.

    Education Benefits

    In the Army, qualified students can earn full-tuition, merit-based scholarships, allowances for books and fees, plus an annual stipend for living expenses.

    - $96,000 Scholarship (G.I. Bill)

    - upto $4,000 a year Tuition Assistance

    - Student Loan Repayment Program

    PARTNERSHIP FOR YOUTH SUCCESS (PaYS) Program

    Those interested in this job may be eligible for civilian employment, after the Army, by enrolling in the Army PaYS program. The PaYS program is a recruitment option that guarantees a job interview with military friendly employers that are looking for experienced and trained Veterans to join their organization. Find out more about the Army PaYS Program at http://www.armypays.com.

    - - -

    Call Staff Sergeant Lomeli at (510) 205-1310 for inquiries or questions.

    Office Location:

    US Army Richmond Recruiting Station

    San Pablo Avenue, Suite D2,

    San Pablo, CA 94806.

    We also speak Tagalog, Korean, and Spanish.

    Instagram: @goarmyssglomeli

    Job Types: Full-time, Part-time, Contract

    Pay: $50,000.00 - $90,000.00 per year

    Expected hours: 10 – 80 per week

    Benefits:

    • 401(k)
    • 401(k) matching
    • Dental insurance
    • Employee assistance program
    • Employee discount
    • Health insurance
    • Health savings account
    • Life insurance
    • Paid time off
    • Parental leave
    • Professional development assistance
    • Relocation assistance
    • Retirement plan
    • Tuition reimbursement
    • Vision insurance

    Compensation package:

    • Bonus opportunities
    • Signing bonus

    Experience level:

    • No experience needed

    Schedule:

    • Day shift
    • Evening shift
    • Holidays
    • Monday to Friday
    • Night shift
    • Overnight shift
    • Weekends as needed

    Education:

    • High school or equivalent (Required)

    Ability to Relocate:

    • Pinole, CA: Relocate before starting work (Required)

    Work Location: In person

  • 1 Month Ago

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Health Information Assistant
  • Windsor Rosewood Care Center
  • Pleasant Hill, CA FULL_TIME
  • Windsor Rosewood Care Center is now hiring a Health Information Assistant! Come join our winning team! We offer Bridge Toll Reimbursement, you shouldn't have to pay a toll to come to work! Who we are:...
  • 20 Days Ago

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Service Center Manager
  • Henley VIOC
  • Antioch, CA FULL_TIME
  • Text henleyjobs to 23000 to start your application today! Are you looking to level up your management experience? Henley Enterprises, the largest franchisee of Valvoline Instant Oil Change, is looking...
  • 21 Days Ago

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Service Center Manager
  • Valvoline Inc.
  • Antioch, CA FULL_TIME
  • Text henleyjobs to 23000 to start your application today!Are you looking to level up your management experience? Henley Enterprises, the largest franchisee of Valvoline Instant Oil Change, is looking ...
  • 21 Days Ago

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Physical Therapy Center Manager
  • VibrantCare Rehabilitation
  • Pinole, CA FULL_TIME,OTHER
  • Job Summary: Implements, with minimal supervision, high quality physical therapy services for patients, caregivers and facilities in accordance with the principals and practices of physical therapy an...
  • Just Posted

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Center Manager (RN) - Dialysis
  • SATELLITE HEALTHCARE, INC
  • Vallejo, CA FULL_TIME
  • Seeking an experienced Dialysis Nurse to join our team in Vallejo, CA as a Center Manager. ABOUT THE CENTER: Satellite Healthcare Vallejo is located off Interstate 80 and Highway 37, southwest of Six ...
  • 5 Days Ago

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0 Customer Information Center Manager jobs found in Vallejo, CA area

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Universal Banker - Universal Member Service Representative
  • Self Help
  • Vallejo, CA
  • ** Universal Banker - Universal Member Service Representative** **Job Category****:** Branch **Requisition Number****:**...
  • 3/27/2024 12:00:00 AM

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Call Center Pt. Servc. Rep
  • E-Talent Network
  • Fairfield, CA
  • Skills: Registration and Charge Entry 1. Gathers, updates and verifies a comprehensive package of registration and insur...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative (R3 Safety)
  • Bunzl Distribution NA
  • Fairfield, CA
  • ** Customer Service Representative (R3 Safety)** **Job Category****:** Telesales & Customer Service **Requisition Number...
  • 3/27/2024 12:00:00 AM

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Customer Service Advisor
  • Pep Boys Inc
  • Pleasant Hill, CA
  • **** **Customer Service Advisor** **Customer Service Advisor** **Requisition ID:** 110306 **Category:** Stores **Overvie...
  • 3/27/2024 12:00:00 AM

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Customer Service Advisor
  • Pep Boys Inc
  • Vallejo, CA
  • **** **Customer Service Advisor** **Customer Service Advisor** **Requisition ID:** 110323 **Category:** Stores **Overvie...
  • 3/26/2024 12:00:00 AM

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Bilingual Customer Service Coordinator
  • 24 Hour Home Care
  • Concord, CA
  • Overview: WHO WE ARE: 24 Hour Home Care is an innovative and trusted in-home care company committed to making a positive...
  • 3/26/2024 12:00:00 AM

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FT Customer Support Associate - Work From Home>
  • Vetcove
  • Hercules, CA
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Competitive pay / Medical, Dental, and Vision / 401k / Home offic...
  • 3/24/2024 12:00:00 AM

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FT Customer Support Associate - Work From Home>
  • Vetcove
  • Suisun City, CA
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Competitive pay / Medical, Dental, and Vision / 401k / Home offic...
  • 3/24/2024 12:00:00 AM

Vallejo (/vəˈleɪ(h)oʊ/ və-LAY-(h)oh; Spanish: [baˈʎexo]) is a waterfront city in Solano County, California, located in the North Bay subregion of the San Francisco Bay Area. Vallejo is geographically the closest North Bay city to the inner East Bay, so it is sometimes associated with that region. Its population was 115,942 at the 2010 census. It is the tenth most populous city in the San Francisco Bay Area, and the largest in Solano County. Vallejo sits on the northeastern shore of San Pablo Bay, 30 miles north of San Francisco, the northwestern shore of the Carquinez Strait and the southern e...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Manager jobs
$111,678 to $152,397
Vallejo, California area prices
were up 2.5% from a year ago

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