Customer Information Center Manager jobs in Ventura, CA

Customer Information Center Manager manages a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Oversees the configuration of the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Manager monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Manager reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Requires a bachelor's degree. Typically reports to a director. The Customer Information Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Information Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Information Security Project Manager
  • Community Memorial Healthcare
  • Ventura, CA OTHER
  • Compensation

    Salary Range: $46.34 - $69.84 / hour

     

    The pay range above represents the lowest possible rate for the position and the highest possible rate. Factors that may be used to determine where newly hired employees will be placed in the pay range include the employee specific skills and qualifications, relevant years of experience and comparison to other employees already in this role. Most often, a newly hired employee will be placed below the midpoint of the range.

    If you are viewing this posting on a job site, please visit our company page and search for the opportunity to view the pay range: https://careers-mycmh.icims.com/jobs

    Pay for PRN positions is calculated differently than Full-Time, Regular Part-Time, and Part-Time positions. PRN Rates depend on the position and other factors, including years of experience, or shift commitment according to the department policy. PRN differential is added in certain positions.

    Responsibilities

    The Information Security Project Manager will assume ownership for managing the implementation of assigned projects. This will include defining and executing the project plan, which will include scope, tasks, timelines, and goals to be achieved. This position prioritizes and assigns project team task activities, managing available resources, manages to budgetary guidelines, cross-functional integration/alignment with other teams and execution of plans and deliverables. This position monitors assigned projects from initiation through project delivery or Go-live and will work closely with stakeholders and Manager of Security and Technology in assessing risk and addressing any issues in meeting deliverables. 

     

    This position under the direction of the Information Systems Supervisor is responsible for ensuring the confidentiality, integrity, and availability of CMH data assets, wherever they may reside. The primary role of this position is to prevent and mitigate cyber-security incidents such as application penetration, malware and social engineering attacks. The Information Security Project Manager must have the ability to analyze, recommend, develop, implement, and document systems and processes in a manner which best protects CMH and its affiliated partners.

     

    This position will identify potential gaps, review security incident reports, architect solutions and provide recommendations focused on enterprise security, response and remediation plans.

    Qualifications

    Required:

    • Bachelor’s Degree or equivalent
    • Four (4) years of experience working with Technology related projects, analyzing business problems and project management
    • Five (5) or more years of experience in information security

    Preferred:

    • CISSP, CISA, CISM, CCNP Security or CEH
    • Networking skills including WAN, Wireless, Firewall, VPN, Proxy and Intrusion Prevention
    • Thorough understanding of HIPAA
    • Experience with Enterprise Project Management Software
    • Knowledge of analysis, debugging and standard project management tools
    • Knowledge of Information Systems current technology
    • Knowledge of systems analysis and procedures
    • Knowledge of Active Directory and Exchange
    • Proficiency in crafting and delivering impactful presentations tailored for executive-level audiences including Vice Presidents and Board members
    • Ability to meet established deadlines
    • Must be a self-starter and be able to work independently as well as being a team player
    • Must have a firm grasp of concepts and technology across all IS areas to be able to spot gaps and develop appropriate controls
    • Ability to multitask and react quickly and efficiently to production issues
    • Strong analytical and creative problem-solving skills
    • Knowledge of project management methodologies
    • Knowledge of clinical applications
    • Experience with the following:
      • ISO 900
      • NIST
      • HITRUST
      • SOX
      • NAC
      • Mobile Device Management
      • Malware Prevention
      • Data Encryption
      • Data Loss Prevention

    Overview

    When it comes to quality, we're 5 Star!

     

     

    Community Memorial Health System was established in 2005 when Community Memorial Hospital in Ventura merged with Ojai Valley Community Hospital. It is comprised of these two hospitals along with a network of primary and specialty care health centers serving various communities across west Ventura County. Our health system is a community-owned, not-for-profit organization. As such, we are not backed by a corporate or government entity, nor do we answer to shareholders. We depend on – and answer to – the communities we serve.

     

    Community Memorial Hospital – Ventura has been awarded a prestigious five-star rating by the Centers for Medicare & Medicaid Services (CMS)! This achievement represents thousands of people going the extra mile every day for our patients, and we are the ONLY hospital in Ventura County to earn this distinction!

     

     

    Community Memorial Healthcare Benefits

    To help heal, comfort, and promote health for the communities we serve, Community Memorial Healthcare takes care of our community of employees so our local community can be cared for. That’s why we provide competitive benefits, along with great career choices, training, and leadership development. Our total rewards package provides benefits that support you and your family’s health and wellness in all aspects of life. From our top tier insurance plans to our employee assistance program, take advantage of what CMH has to offer so you and your loved ones can have peace of mind now and for years to come. CMH is here for you and your family every step of the way.

     

    • Competitive Pay
    • Shift Differentials
    • In-House Registry Rates
    • Fidelity 403(b) Retirement Plan
    • Paid Time Off
    • Medical (EPO/PPO), Dental, & Vision Insurance Coverage
    • Voluntary Worksite Benefits
    • Employee Assistance Program Available 24/7 (EAP)
    • Tuition Reimbursement
    • Public Service Loan Forgiveness (PSLF)
    • Recognition programs
    • Employee service recognition events
    • Home, Retail, Travel & Entertainment Discounts
    • National Hospital Week and National Nurses Week celebrations

     

    Community Memorial Healthcare is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. We strive to promote an environment where exceptional people bring diverse perspectives and find belonging, support and connection to their work in our community.

    “We are an AA/EEO/Veterans/Disabled Employer”

  • 1 Month Ago

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Information Security Project Manager
  • Community Memorial Health System
  • Ventura, CA FULL_TIME
  • Compensation Salary Range: $46.34 - $69.84 / hour The pay range above represents the lowest possible rate for the position and the highest possible rate. Factors that may be used to determine where ne...
  • 1 Month Ago

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Information Systems Technical Project Manager
  • Amgen
  • Thousand Oaks, CA FULL_TIME
  • HOW MIGHT YOU DEFY IMAGINATION?You’ve worked hard to become the professional you are today and are now ready to take the next step in your career. How will you put your skills, experience and passion ...
  • 20 Days Ago

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Customer Service/Call Center
  • AppleOne
  • Thousand Oaks, CA OTHER
  • Job Title: Customer Service Representative - Call Center Location: Newbury Park, CA Hiring Pay: $20 per hour Overview: Are you passionate about providing exceptional customer service and resolving inq...
  • 3 Days Ago

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Center Manager
  • ABS Kids
  • Ventura, CA FULL_TIME
  • ABS Kids is looking for a Center Manager to support the ABA Therapy center space. Our Applied Behavior Analysis (ABA) therapy centers support intensive therapy for children with Autism Spectrum Disord...
  • 1 Month Ago

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Call Center Manager
  • The Water Heater Company
  • Camarillo, CA FULL_TIME
  • Position Title: Call Center Manager Pay:$75,000 annually Hours: Full-Time 8am - 5pm There is a very light need for the after hours support from 5-8:30pm but nevertheless, we need the person to be will...
  • 20 Days Ago

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0 Customer Information Center Manager jobs found in Ventura, CA area

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Medical Office Assistant I/II/III (Regular and Per Diem Pool) - Customer Service
  • Ventura County
  • Ventura, CA
  • Medical Office Assistant I/II/III (Regular and Per Diem Pool) - Customer Service Print (https://www.governmentjobs.com/c...
  • 3/29/2024 12:00:00 AM

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FT Customer Support Associate - Work From Home>
  • Vetcove
  • Oxnard, CA
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Competitive pay / Medical, Dental, and Vision / 401k / Home offic...
  • 3/29/2024 12:00:00 AM

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Clinical Services Supervisor
  • Casa Pacifica Centers for Children and Families
  • Camarillo, CA
  • Job Details Job Location : Daily Location - Camarillo, CA Position Type : Full Time Education Level : Master's Degree Sa...
  • 3/29/2024 12:00:00 AM

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FT Customer Support Associate - Work From Home>
  • Vetcove
  • Simi Valley, CA
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Competitive pay / Medical, Dental, and Vision / 401k / Home offic...
  • 3/29/2024 12:00:00 AM

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FT Customer Support Associate - Work From Home>
  • Vetcove
  • Moorpark, CA
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Competitive pay / Medical, Dental, and Vision / 401k / Home offic...
  • 3/29/2024 12:00:00 AM

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Digital Customer Experience Analyst
  • Rheem
  • Oxnard, CA
  • Job Description Digital Customer Experience Analyst - ( 21000965 ) **Description** The Digital CX Analyst will leverage ...
  • 3/28/2024 12:00:00 AM

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Patient Access Representative I/II
  • Ventura County, CA
  • Ventura, CA
  • Salary : $35,088.46 - $51,261.30 Annually Location : throughout Ventura County, CA Job Type: Various Job Number: 1328HCA...
  • 3/28/2024 12:00:00 AM

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Customer Service Representative
  • Freeway Funding
  • Camarillo, CA
  • Customer Service Representative Location: Camarillo, CADepartment: Customer Service/Collections Type: Full TimeMin. Expe...
  • 3/26/2024 12:00:00 AM

Ventura is located northwest of Los Angeles on the California coast. The western portion of the city stretches north along the Ventura River and is characterized by a narrow valley with steeply sloped areas along both sides. The steep slopes of the Ventura foothills abut the northern portion of the community. Much of the eastern portion is on a relatively flat alluvial coastal plain lying along the western edge of the Oxnard Plain. The Santa Clara River forms the city's southerly boundary with the city limits reaching up to the beginning of the Santa Clara River Valley at the historic communit...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Manager jobs
$106,417 to $145,217
Ventura, California area prices
were up 2.5% from a year ago

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