Customer Information Center Supervisor jobs in Allentown, PA

Customer Information Center Supervisor supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Supervisor monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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Center supervisor
  • UHaul
  • Macungie, PA FULL_TIME
  • Full description

    Are you a people person who loves to help others?

    Then consider becoming U-Haul's newest Assistant General Manager!

    As Assistant General Manager you will frequently be responsible for the day-to-day operations of your center, working as part of an excellent team and learning valuable skills to get your career moving

    Minimum Requirements : High School Diploma or equivalentDriver's license and ability to maintain clean driving recordLeadership experience in any formCustomer service experienceAbility to work a variety of shiftsWork Environment : The work involves moderate risks or discomforts which require special safety precautions, e.

    g. working around moving parts, machines, fumes, or irritant chemicals.

    May be required to use protective clothing, or gear such as masks, goggles, gloves, or shields.

    Physical Demands : The work requires some physical exertion such as long periods both indoors and outdoors of remaining stationary, traversing spaces, repositioning to reach and use tools, and moving a minimum of 50 lbs assisted or unassisted.

    AMERCO and its family of companies, including U-Haul, have strived to create a culture of health and wellness.

    As of February 1, 2020, and consistent with applicable state law, no AMERCO or U-Haul company will hire individuals in states where it may lawfully decline to hire individuals who use nicotine products.

    By continuing with this application, you are indicating that, if hired, you consent to nicotine screening in the future.

    This policy will not apply to team members hired before February 1, 2020.

    U-Haul is an equal opportunity employer.

    All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law.

    Individual accommodations are available on requests for applicants taking part in all aspects of the selection process.

      Last updated : 2024-04-23

  • Just Posted

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Center supervisor
  • UHaul
  • Catasauqua, PA FULL_TIME
  • Full description Are you a people person who loves to help others? Then consider becoming U-Haul's newest Assistant General Manager! As Assistant General Manager you will frequently be responsible for...
  • Just Posted

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Center supervisor
  • UHaul
  • Easton, PA FULL_TIME
  • Full description Are you a people person who loves to help others? Then consider becoming U-Haul's newest Assistant General Manager! As Assistant General Manager you will frequently be responsible for...
  • Just Posted

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Supervisor, Health Information Management Operations
  • Grand View Health
  • Sellersville, PA FULL_TIME
  • Schedule: Full Time, 7am-3:30pm, Monday-Friday Responsibilities Under minimal direction, the HIM Operations Supervisor is responsible for planning and maintaining accurate, efficient and prompt perfor...
  • 1 Month Ago

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Virtual Assistant
  • Quality Customer Care
  • Allentown, PA FULL_TIME
  • Customer Quality Care is in need of Virtual Assistants that can market and advertise for vacation packages while managing customer queries. You will also be asked to process Itineraries, modifications...
  • Just Posted

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Financial Center Supervisor II
  • Fulton Bank, N.A.
  • Easton, PA FULL_TIME
  • Financial Center Supervisor II Job Locations US-PA-Easton Requisition ID 2024-20080 Location Name Easton County Northampton Category Retail/Branch Banking - Pennsylvania Position Type (Portal Searchin...
  • 26 Days Ago

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0 Customer Information Center Supervisor jobs found in Allentown, PA area

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Bakery Associate
  • Walmart
  • Allentown, PA
  • **Job Title: Bakery Associate** **Job Summary:** As a Bakery Associate at Walmart, you play a vital role in providing cu...
  • 4/24/2024 12:00:00 AM

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Bakery Associate
  • Walmart
  • Nazareth, PA
  • **Job Title: Bakery Associate** **Job Summary:** As a Bakery Associate at Walmart, you play a vital role in providing cu...
  • 4/24/2024 12:00:00 AM

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Stocker
  • Restaurant Depot
  • Bethlehem, PA
  • Stocker FULL-TIME $13.50/hr Starting pay is between $10.25 and $11.25/hour depending on department. Responsible for prov...
  • 4/23/2024 12:00:00 AM

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Personal Care Assistant - PCA
  • Genesis Healthcare LLC
  • Paoli, PA
  • Benefits * Nursing Student Loan Debt Repayment and Tuition Assistance * Variable compensation plans * Tuition, Travel, a...
  • 4/23/2024 12:00:00 AM

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Concierge
  • Tarantino Properties, Inc.
  • Schwenksville, PA
  • Job Type Full-time Description Tarantino Properties is a full-service real estate company specializing in income produci...
  • 4/23/2024 12:00:00 AM

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Part-Time Seasonal Front Desk Assistant
  • Artsquest, Inc.
  • Bethlehem, PA
  • **Part-Time Seasonal Front Desk Assistant** Bethlehem, PA Part-Time Seasonal Front Desk Assistant Arts Quest Values Dive...
  • 4/22/2024 12:00:00 AM

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Patient Engagement Partner, Neurosciences Access Center, Remote Position (PA/NJ residency)
  • St. Luke's University Health Network
  • Allentown, PA
  • St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most ...
  • 4/20/2024 12:00:00 AM

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Administrative Assistant, Annual Giving
  • Muhlenberg College
  • Allentown, PA
  • The Position: Administrative Assistant, Annual Giving Job Summary: The Administrative Assistant for Annual Giving provid...
  • 4/20/2024 12:00:00 AM

Allentown (Pennsylvania Dutch: Allenschteddel) is a city located in Lehigh County, Pennsylvania, United States. It is Pennsylvania's third most populous city and the 231st largest city in the United States. As of the 2010 census, the city had a total population of 118,032 and is currently the fastest growing city in all of Pennsylvania. It is the largest city in the metropolitan area known as the Lehigh Valley, which had a population of 821,623 residents as of 2010[update]. Allentown constitutes a portion of the New York City Combined Statistical Area and is the county seat of Lehigh County. ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Supervisor jobs
$74,433 to $104,233
Allentown, Pennsylvania area prices
were up 1.5% from a year ago