Customer Information Center Supervisor jobs in Altoona, PA

Customer Information Center Supervisor supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Supervisor monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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Telephone Survey Representative
  • American Customer Care Inc
  • Altoona, PA FULL_TIME
  • **HYBRID/REMOTE OUTBOUND TELEPHONE REPRESENTATIVE POSITION**

    • Hiring in ALTOONA, PA

    *PAID TRAINING-EQUIPMENT PROVIDED*


    Who we are:

    American Customer Care (ACC) is seeking to hire individuals who have a passion for helping people. Re-imagine the meaning of work life, teamwork and service when you become a part of our Contact Center team. We believe the key to our success is the exceptional people, exceptional tools, exceptional training, and most importantly, exceptional expectations that we require to serve our clients well. We are redefining customer service. Thats why we hand pick the best to deliver a new level of service leading to amazing experiences.


    Our Telephone Representatives contact business professionals throughout the U.S. to conduct marketing research surveys. We do not sell anything.

    You must be able to work in our Altoona office for our Training/Nesting Period. This is a two-week period. Once that is complete, this position is completely remote. Our office is located at 201 Cayuga Avenue Altoona, PA 16602.


    If you are interested in joining a casual, fast paced, work environment and learning more about these job opportunities apply today! Starting pay for this position is $12/hour. Great Part Time and Full Time shifts - all Monday through Friday. You can also receive production and attendance bonuses that are up to an extra $2.50/hour!


    WHY US?

    • We inspire and develop employees to be their best

    • We create experiences that inspire and make a difference


    Home Environment and Workspace:

    • Dedicated home office workspace, preferably a separate room with its own door

    • Adequate space to set up the workstation

    • Ability to hardwire internet, plug directly into your router

    • Agents are responsible for maintaining the workspace in a safe condition

    • Personal disruptions are not allowed during scheduled hours and should not be audible in background noise.

    • You are scheduled on the phone throughout the entirety of your shift. It’s essential to understand this job does not allow flexibility to answer the door or be on-call care for others during work hours.

  • 1 Day Ago

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Transportation Supervisor, Command Center
  • Penn Highlands Healthcare
  • Du Bois, PA FULL_TIME
  • Penn Highlands Healthcare has been awarded on the Forbes list of Best-in-State Employers 2022. This prestigious award is presented by Forbes and Statistica Inc., the world leading statistics portal an...
  • 5 Days Ago

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Laboratory Supervisor
  • Conemaugh Miners Medical Center
  • Hastings, PA FULL_TIME
  • Conemaugh Miners Medical Center is seeking a full-time Laboratory Supervisor for their Laboratory department in Hastings, PA. The Laboratory Supervisor is responsible for the day-to-day operation and ...
  • 24 Days Ago

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The Meadows Psychiatric Center is looking for a part-time RN Baylor Weekend Nurse Supervisor
  • The Meadows Psychiatric Center
  • Centre Hall, PA PART_TIME
  • Responsibilities: Registered Nurse (RN) Weekend Baylor Supervisor Opportunity This opportunity is part-time at 24 hours per week, working every Saturday, Sunday, with one weekend off per six-week sche...
  • 1 Month Ago

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Customer Service Supervisor
  • Ollie's Bargain Outlet
  • Clearfield, PA FULL_TIME
  • Join our team and live the Ollie-tude!: (Ollie’s Core Values) BE A TEAM PLAYER- Associates are expected to be supportive and work together. BE CARING- How do I treat others with courtesy, dignity, and...
  • Just Posted

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Customer Account Rep/delivery specialist
  • RENT A CENTER
  • Du Bois, PA FULL_TIME
  • Accounts Management: *Review past due accounts and communicate in person and via phone with the customers to promote timely payments *Collect customer payments on a timely basis and meet daily/weekly ...
  • 15 Days Ago

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0 Customer Information Center Supervisor jobs found in Altoona, PA area

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Registered Nurse I
  • Encompass Health
  • Altoona, PA
  • Registered Nurse (RN) Career Opportunities Full-time, Part-time and PRN (12-hour day and night shifts) Encompass Health ...
  • 4/23/2024 12:00:00 AM

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Human Resources Specialist (Recruitment & Placement) - 12 Month Roster
  • Department Of The Treasury
  • Altoona, PA
  • Duties WHAT IS THE HCO - HUMAN CAPITAL OFFICE DIVISION? A description of the business units can be found at: https://www...
  • 4/22/2024 12:00:00 AM

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Internal Revenue Agent (Senior Revenue Agent (Examiner) -12 MONTH ROSTER
  • Department Of The Treasury
  • Altoona, PA
  • Duties WHAT IS THE SBSE - SMALL BUSINESS SELF EMPLOYED DIVISION? A description of the business units can be found at: ht...
  • 4/22/2024 12:00:00 AM

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Administrative Assistant / Intake Specialist - Urgent Hire Up to $3,500 Sign On Bonus!
  • Nulton Diagnostic & Treatment Center
  • Altoona, PA
  • Administrative Assistant / Intake Specialist Position Description: We are looking for an Administrative Assistant/Intake...
  • 4/21/2024 12:00:00 AM

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Retail Sales/Svs Assoc
  • AmeriServ Trust and Financial Services Co.
  • Johnstown, PA
  • ** Retail Sales/Svs Assoc** **Job Category****:** TELLERS **Requisition Number****:** RETAI001043 Showing 1 location **J...
  • 4/21/2024 12:00:00 AM

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Geotechnical Driller Assistant
  • TranSystems Corporation
  • Ebensburg, PA
  • Overview: We are excited to share once again TranSystems has been recognized as a top 100 design firm by Engineering New...
  • 4/21/2024 12:00:00 AM

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Sorter / Processor
  • Salvation Army - ARC
  • Altoona, PA
  • Job Description Job Description Duties and Responsibilities: General 1. Assist as required with sorting room operation. ...
  • 4/20/2024 12:00:00 AM

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Receptionist
  • David's Bridal, LLC.
  • Altoona, PA
  • BEST. JOB. EVER! Minimal weekday hours required (join for weekends only!) Generous Team Member discount $400 bonus for e...
  • 4/20/2024 12:00:00 AM

Altoona is a city in Blair County, Pennsylvania, United States. It is the principal city of the Altoona Metropolitan Statistical Area (MSA). The population was 46,320 at the time of the 2010 Census, making it the eleventh most populous city in Pennsylvania. The Altoona MSA includes all of Blair County and was recorded as having a population of 127,089 at the 2010 Census, around 100,000 of whom live within a 5-mile (8.0 km) radius of the Altoona city center according to U.S. Census ZIP Code population data. This includes the adjacent boroughs of Hollidaysburg and Duncansville, adjacent township...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Supervisor jobs
$67,861 to $95,030
Altoona, Pennsylvania area prices
were up 1.5% from a year ago