Customer Information Center Supervisor jobs in Ann Arbor, MI

Customer Information Center Supervisor is responsible for maintaining the call distribution system by configuring the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Supervises the representatives by monitoring the productivity of customer service representatives. Being a Customer Information Center Supervisor reviews ACD data to ensure productivity and identify possible problems. May act as a technical resource for more complex questions. Additionally, Customer Information Center Supervisor requires a bachelor's degree in area of specialty. Typically reports to a manager or head of a unit/department. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. (Copyright 2020 Salary.com)

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22 Customer Information Center Supervisor jobs found in Ann Arbor, MI area

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Warehouse Supervisor
  • Ronin Staffing, LLC
  • Ypsilanti, MI
  • Validate and bridge operational needs as required to ensure customer needs are met safely, smoothly ... Bachelor's Degree Additional Information: Weekend work may be required to accommodate special ...
  • 4 days ago

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Accounts Payable/Payroll Specialist
  • Forest Health
  • Ypsilanti, MI
  • Forest Health Medical Center, a 68-bed multi-specialty surgical hospital located in Ypsilanti ... Demonstrate excellent customer service skills with our internal and external customers and the ...
  • 4 days ago

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Quality Assurance Supervisor (Ypsilanti, MI) - 11468
  • Simply Biotech
  • Ypsilanti, MI
  • ... customer specifications * Performs regular quality compliance audits of the center activities, i.e ... information can be found at www.
  • 7 days ago

Ann Arbor is a city in the U.S. state of Michigan and the county seat of Washtenaw County. The 2010 census recorded its population to be 113,934, making it the sixth largest city in Michigan. Ann Arbor is home to the University of Michigan. The university significantly shapes Ann Arbor's economy as it employs about 30,000 workers, including about 12,000 in the medical center. The city's economy is also centered on high technology, with several companies drawn to the area by the university's research and development infrastructure. Ann Arbor was founded in 1824, named for wives of the village'...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Supervisor jobs
$72,172 to $88,691
Ann Arbor, Michigan area prices
were up 1.3% from a year ago