Customer Information Center Supervisor jobs in Appleton, WI

Customer Information Center Supervisor supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Supervisor monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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Center Supervisor
  • Lighthouse Recovery Community Center Inc
  • Sheboygan, WI FULL_TIME
  • The Center Supervisor, under the supervision of the Executive Director, coordinates and executes the day-to-day programming activities of Lighthouse Recovery Community Center. To ensure the success of the organization, the Center Supervisor holds a deep understanding of the values, mission, and vision the Lighthouse provides and will perform a wide variety of tasks that foster a positive and productive atmosphere at the Lighthouse.

    Qualifications:

    ● Must have personal lived experience with substance use disorder and a minimum of 1 year sobriety.

    ● Completion of the Peer Recovery Coach Training within 3 months of hire.

    ● Broad-based knowledge of the disease of substance use disorder.

    ● Maintain the overall quality operations of the center.

    ● Hands-on experience with MS Office Suite (particularly MS Word and MS Excel and MS Publisher)

    ● Familiarity with office equipment (such as printers and fax machines)

    ● Solid time-management abilities with the ability to prioritize tasks.

    ● Excellent verbal and written communication skills

    Responsibilities:

    ● Manage tasks given in a timely manner or based on a timeline.

    ● Monitor, document and report data collection.

    ● Complete all documentation needed for program and grant requirements.

    ● Assist with the development, improvement, and implementation of internal processes.

    ● Participate in meetings, workshops and seminars for the purpose of conveying and/or gathering information required to perform functions.

    ● Coordinate training and recruiting of new staff and volunteers.

    ● Participate in fundraising activities and tasks.

    ● Coordinate the monthly activities for Lighthouse.

    ● Meet with System and Design Lead for monthly calendar and graphic needs.

    ● Work with other staff to engage volunteers and members in day-to-day contributions.

    ● Prepare the PAC meeting agenda with assistance of ED and leadership team.

    ● Run the monthly PAC meeting with the support of the other PAC chairs.

    ● Give tours, introduce membership agreements, and run volunteer orientations.

    ● Work with center coordinator to build membership and PAC.

    ● Develop, implement and monitor an effective interior cleaning routine and tidiness of the exterior of the center.

    ● Perform other related duties, as assigned, for the purpose of ensuring a safe and positive atmosphere at the Lighthouse.

    ● Other duties as assigned.

    Required Skills:

    ● Willing to increase knowledge base in motivational interviewing, engagement strategies, co-occurring disorders, stages of change theory, and community resources, etc.

    ● Strong written and verbal communication skills.

    ● Ability to multitask, prioritize and be detail oriented.

    ● Ability to solicit, receive and grow from both positive and adjusting feedback.

    ● Always maintains client confidentiality.

    ● Ability to work with diverse populations and cultural backgrounds.

    ● Ability to maintain effective and cooperative working relationships.

    ● Open-mindedness about multiple paths to recovery.

    Job Type: Full-time

    Pay: $16.00 - $17.50 per hour

    Expected hours: 40 per week

    Benefits:

    • 401(k)
    • Paid time off
    • Retirement plan

    Experience level:

    • 1 year
    • 2 years

    Shift:

    • Day shift

    Weekly day range:

    • Monday to Friday

    Experience:

    • Management/Supervisory: 1 year (Preferred)

    Ability to Commute:

    • Sheboygan, WI 53081 (Required)

    Work Location: In person

  • 1 Month Ago

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Center supervisor
  • Biolife Plasma Services
  • Appleton, WI FULL_TIME
  • By clicking the Apply button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’s...
  • 1 Day Ago

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Center supervisor
  • Biolife Plasma Services
  • Wausau, WI FULL_TIME
  • I further attest that all information I submit in my employment application is true to the best of my knowledge. Job Description SIGN-ON BONUS AVAILABLE! Please take this virtual tour to get a sneak p...
  • 1 Day Ago

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Testing Center Supervisor
  • Oshkosh Area School District
  • Oshkosh, WI FULL_TIME
  • Vacancy Details Title Testing Center Supervisor School/Building Oshkosh North High School Number of Openings 1 URL N/A Close Date (11:59 p.m. Central) Open until filled Contact Name Michelle Last Titl...
  • 19 Days Ago

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Plasma Center Supervisor
  • BioLife Plasma Services
  • Wausau, WI FULL_TIME
  • PLEASE APPLY TO LINK BELOW: https://takeda.wd3.myworkdayjobs.com/External/job/USA---WI---Wausau/Center-Supervisor_R0117920-1 SIGN ON BONUS AVAILABLE About the role: Every day, the donors you meet will...
  • 1 Month Ago

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Clinical Supervisor
  • Wausau Comprehensive Treatment Center
  • Wausau, WI FULL_TIME
  • Overview Seeking: Clinical Supervisor - ICS-IT, ICS FT/ Hours: Monday-Friday 5/6am (8hour shift) Our Benefits: Quarterly Bonus Program Medical, Dental, and Vision insurance Competitive 401(k) plan Pai...
  • 15 Days Ago

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0 Customer Information Center Supervisor jobs found in Appleton, WI area

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Part Time Assistant Manager
  • rue21 Inc.
  • Appleton, WI
  • **Part Time Assistant Manager** * 4301 W Wisconsin Ave. (Suite 828), Appleton, WI, United States * Part-time * Departmen...
  • 3/28/2024 12:00:00 AM

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Administrative Assistant II
  • Brunswick Corp.
  • Fond Du Lac, WI
  • Are you ready for what's next? Come explore opportunities within Brunswick, a global marine leader committed to challeng...
  • 3/28/2024 12:00:00 AM

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Mental Health Technician (CCS-Adult) - 2nd Shift
  • Outagamie County, WI
  • Appleton, WI
  • Salary : $49,358.40 - $55,556.80 Annually Location : Appleton, WI Job Type: Full-time Job Number: 2402857 Department: DH...
  • 3/28/2024 12:00:00 AM

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PM Admission Nurse - Inpatient and Field, Mon-Fri, Fleet Vehicle Option
  • Thedacare
  • Appleton, WI
  • Why ThedaCare? Living A Life Inspired! Our new vision at ThedaCare is bold, ambitious, and ignited by a shared passion t...
  • 3/28/2024 12:00:00 AM

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Operating Room Supervisor
  • Thedacare
  • Appleton, WI
  • Why ThedaCare? Living A Life Inspired! Our new vision at ThedaCare is bold, ambitious, and ignited by a shared passion t...
  • 3/28/2024 12:00:00 AM

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Emergency Room RN Supervisor
  • Thedacare
  • Appleton, WI
  • Why ThedaCare? Living A Life Inspired! Our new vision at ThedaCare is bold, ambitious, and ignited by a shared passion t...
  • 3/28/2024 12:00:00 AM

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12 hour shifts, fleet vehicle eligible.
  • Thedacare
  • Appleton, WI
  • Why ThedaCare? Living A Life Inspired! Our new vision at ThedaCare is bold, ambitious, and ignited by a shared passion t...
  • 3/28/2024 12:00:00 AM

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Congestive Heart Failure Program Specialist - Cardiac
  • Thedacare
  • Appleton, WI
  • Why ThedaCare? Living A Life Inspired! Our new vision at ThedaCare is bold, ambitious, and ignited by a shared passion t...
  • 3/28/2024 12:00:00 AM

Appleton is a city in Outagamie (mostly), Calumet, and Winnebago counties in the U.S. state of Wisconsin. One of the Fox Cities, it is situated on the Fox River, 30 miles (48 km) southwest of Green Bay and 100 miles (160 km) north of Milwaukee. Appleton is the county seat of Outagamie County. The population was 72,623 at the 2010 census. Of this, 60,045 were in Outagamie County, 11,088 in Calumet County, and 1,490 in Winnebago County. Appleton is the principal city of the Appleton, Wisconsin Metropolitan Statistical Area, which is included in the Appleton-Oshkosh-Neenah, Wisconsin Combined Sta...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Supervisor jobs
$70,602 to $98,866
Appleton, Wisconsin area prices
were up 1.3% from a year ago