Customer Information Center Supervisor jobs in Arlington, MA

Customer Information Center Supervisor supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Supervisor monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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Tableau Developer Intern
  • Center For Health Information And Analysis
  • Boston, MA INTERN
  • At the Center for Health Information and Analysis (CHIA), we serve as stewards of Massachusetts health data, employing multifaceted datasets and cutting-edge analytics to ensure transparency in our health care system. By joining CHIA, you'll dive into health care data, revealing invaluable trends and insights, and play a pivotal role in evidence-based decision-making.

    Our work directly impacts the health care system, supporting the development of data-driven policies that aim to improve the quality and equity of care, while keeping costs affordable for Massachusetts families. We foster a flexible, collaborative environment, offering a hybrid model that balances in-person and remote work. Our hybrid approach allows you to work alongside your colleagues in our vibrant Boston office at 501 Boylston Street for at least two designated days per week, with the flexibility to work remotely on others.

    Join us at CHIA and be a driving force in health policy impact! We seek a Tableau Developer intern to lead projects, share content experience, and provide technical knowledge within our Data Quality Assurance Team.  The expected hourly rate is $20-$30/hour.

    As a Tableau Developer intern at CHIA, you will have the opportunity to:

    • Be part of a team: Join Data Quality Assurance team members in creating new workbooks and dashboards using the Massachusetts Acute Hospital and Behavioral Health Facilities Case Mix Data.
    • Showcase Data Visualization Skills: Using existing Tableau workbooks to enhance useability and optimize processes.
    • Create and Develop: Reports using automated report generation capabilities.
    • Showcase presentation skills: Communicate results at team meetings and agency-wide meetings.

    Preferred Qualifications:

    • Educational Foundation: Current student or recent graduate from an undergraduate or graduate program in Computer Science, health care administration, public health, business administration or management, public policy, or similar field.
    • Experience:  Data management and data analysis using Tableau, SQL and other tools.
    • Data Visualization Tools:  Tableau and others.
    • Understanding of the health care system.
    • Effective Communication:  Oral, written, and interpersonal skills and the ability to work in a team environment.

    To apply visit: http://www.chiamass.gov/join-our-team/

    An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

    The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

  • 1 Day Ago

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Data Science Intern
  • Center For Health Information And Analysis
  • Boston, MA INTERN
  • At the Center for Health Information and Analysis (CHIA), we serve as stewards of Massachusetts health data, employing multifaceted datasets and cutting-edge analytics to ensure transparency in our he...
  • 4 Days Ago

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Health Care Financial Analyst Intern
  • Center For Health Information And Analysis
  • Boston, MA INTERN
  • At the Center for Health Information and Analysis (CHIA), we serve as stewards of Massachusetts health data, employing multifaceted datasets and cutting-edge analytics to ensure transparency in our he...
  • 4 Days Ago

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Senior Health Policy Analyst
  • Center For Health Information And Analysis
  • Boston, MA FULL_TIME
  • At the Center for Health Information and Analysis (CHIA), we serve as a steward of Massachusetts health information through its multifaceted datasets, unique analytic resources, and objective reportin...
  • 10 Days Ago

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Health Policy Analyst
  • Center For Health Information And Analysis
  • Boston, MA FULL_TIME
  • At the Center for Health Information and Analysis (CHIA), we serve as a steward of Massachusetts health information through its multifaceted datasets, unique analytic resources, and objective reportin...
  • 11 Days Ago

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Director of Communications and Content Strategy
  • Center For Health Information And Analysis
  • Boston, MA FULL_TIME
  • Are you a seasoned communications professional with a proven track record for strategic messaging and a passion for advancing a more equitable health care system? Look no further – you could be the id...
  • 13 Days Ago

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0 Customer Information Center Supervisor jobs found in Arlington, MA area

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Administrative Assistant
  • City of Boston, MA
  • Boston, MA
  • Overview Under the supervision of an employee of a higher grade in Fire Prevention, the Administrative Assistant will: R...
  • 3/28/2024 12:00:00 AM

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Executive Assistant (Hybrid, Relocation Available)
  • Whitehead Institute for Biomedical Research
  • Cambridge, MA
  • Job Description Job Description Classification: Exempt Job Family: Operations Reports to: Director of Strategic Communic...
  • 3/28/2024 12:00:00 AM

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Operations Processor II
  • Eastern Bank
  • Medford, MA
  • Job Description This position is a 3rd shift position. Job Responsibilities: Open, sort, and balance customer remittance...
  • 3/28/2024 12:00:00 AM

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Operations Processor II - Lockbox
  • Eastern Bank
  • Medford, MA
  • Job Description (This Operations Processor II position is onsite and 2nd shift: 1p-9:30p) Job Responsibilities: Open, so...
  • 3/28/2024 12:00:00 AM

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Officer, Special Fundraising Programs and Stewardship, Annual Giving
  • Philanthropyma
  • Brookline, MA
  • Officer, Special Fundraising Programs and Stewardship, Annual Giving **Officer, Special Fundraising Programs and Steward...
  • 3/27/2024 12:00:00 AM

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Technical Assistant I - Hrvatin Lab (Relocation Assistance Available!)
  • Whitehead Institute for Biomedical Research
  • Cambridge, MA
  • Job Description Job Description HRVATIN LAB RESEARCH To survive extreme environments, many animals have evolved the abil...
  • 3/27/2024 12:00:00 AM

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Administrative Assistant IV
  • KYYBA
  • Cambridge, MA
  • Job Description Job Description Job Title: Administrative Assistant IV Job Title: JP00024916 Compensation: $29-$30/hr Co...
  • 3/25/2024 12:00:00 AM

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Phone Operator
  • Randstad
  • Somerville, MA
  • Job Description Job Description HIRING NOW!!! Breakthroughs happen here — Where the physicians doing the world-changing ...
  • 3/25/2024 12:00:00 AM

Arlington is a town in Middlesex County, Massachusetts, United States, six miles (10 km) northwest of Boston. The population was 42,844 at the 2010 census. Arlington covers 3,517.5 acres (14 km2), or 5.5 square miles, of which 286.2 acres (1.2 km2) are covered by water. There are 210.52 acres (0.9 km2) of parkland. Elevation ranges from 4 feet (1.2 m) above sea level (along Alewife Brook) to 377 feet (114.9 m) near Park Avenue and Eastern Avenue. Arlington borders on the Mystic Lakes, Mystic River, and Alewife Brook. Within its borders are Spy Pond, the Arlington Reservoir, Mill Brook, and Hil...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Supervisor jobs
$82,905 to $116,094
Arlington, Massachusetts area prices
were up 2.5% from a year ago