Customer Information Center Supervisor jobs in Augusta, GA

Hi Jobseekers,

I hope you are doing well!

We have an opportunity " Call Center Representative " with one of our clients for " Augusta, GA 30907." .

Please see the job details below and let me know if you would be interested in this role.

If interested, please send me a copy of your resume, contact details and a good time to connect with you.

Call Center Representative

Location : Augusta, GA 30907 .

Contract

can speak fluent Spanish and English .

The Customer Service Representative assists with customer complaints, orders, errors, account questions, billing, cancellations, and other queries.

This position must uphold the quality control standards of service to ensure customer satisfaction is achieved.

Answer inbound calls for assigned lender relationships including assisting callers with questions regarding letters or charges for insurance;

Work call queues, call agency number given to obtain proof of coverage; Call customer (on certain accounts) to obtain current insurance agency or carrier information.

Check insurance websites for proof of coverage and printing proof for data entry

Contact agent to verify Break In Coverage (BIC) dates

Assist Customer Service Coordinator as needed

Help in all other (Non Assigned) queues when needed

Accountability : 50% Providing excellent customer service; 50% Meeting goals and deadlines

Attend departmental meetings as requested

Maintain appropriate, professional working relationships with clients and other employees

Other related projects as assigned

Thanks & Regards

Shankar Singh

Sr. Technical Recruiter.

Extend Information Systems

Email : shankar@extendinfosys.com

Address : 44355 Premier Plaza UNIT 220, Ashburn, VA, USA - 20147

Web : WWW.extendinfosys.com

Last updated : 2024-04-23