Customer Information Center Supervisor jobs in Billings, MT

Customer Information Center Supervisor supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Supervisor monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

B
Center supervisor
  • Biolife Plasma Services
  • Billings, MT FULL_TIME
  • Job Description

    Please take this to get a sneak peek of one of our Plasma Donation Centers.

    About the role :

    Every day, the donors you meet will motivate you. The high-quality plasma you collect will become life-changing medicines.

    You will report to the Center Manager and oversee the general management of employees assigned to the production areas.

    How you will contribute :

    • You will oversee employee performance and scheduling
    • You will lead Inventory Control efforts and lead in operational efforts
    • You will work with donors to resolve concerns
    • You will analyze opportunities specific to non-conforming events
    • You will perform all tasks for Medical History, Phlebotomy, and Sample Processing areas.
    • You will foster teamwork, communicate and resolve conflicts.

    What you bring to Takeda :

    • Cardiopulmonary Resuscitation (CPR) and AED certification
    • Frequent bending and reaching
    • Ability to walk and stand for entire shift, frequent lifting to 32 pounds and occasional lifting to 50 pounds
    • Fine motor coordination, depth perception, and ability to monitor equipment from a distance
    • Because of potential exposure to bloodborne pathogens, pro-longed glove wear is required

    What Takeda can offer you :

    Every day at Takeda, we feel good knowing that what we do helps improve the lives of patients with rare diseases. At BioLife, while you focus on our donors, we will support you.

    We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program to include retirement benefits, medical / dental, family leave, disability insurance and more, all in a fast-paced, friendly environment.

    More about us :

    At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs.

    Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work.

    Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do.

    We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to bring Better Health and a Brighter Future to people around the world.

    EEO Statement

    Locations

    USA - MT - Billings

    Worker Type

    Employee

    Worker Sub-Type

    Regular

    Time Type

    Full time

    Last updated : 2024-03-24

  • 25 Days Ago

T
Center supervisor
  • Takeda
  • Billings, MT FULL_TIME
  • Description Please take this to get a sneak peek of one of our Plasma Donation Centers. About the role : Every day, the donors you meet will motivate you. The high-quality plasma you collect will beco...
  • 25 Days Ago

E
Customer Service Representative
  • Eastern Montana Community Mental Health Center
  • Miles, MT FULL_TIME
  • CLASS TITLE: Customer Service Representative DEPARTMENT: Mental Health and Chemical Dependency FSLA: Non-exempt ACCOUNTABLE TO: Office Manager SALARY: $16.50/hr SUMMARY: Under general direction perfor...
  • 22 Days Ago

E
Customer Service Representative/Accounts Receivables
  • Eastern Montana Community Mental Health Center
  • Miles, MT FULL_TIME
  • CLASS TITLE: Customer Service Representative DEPARTMENT: Mental Health and Chemical Dependency FSLA: Non-exempt ACCOUNTABLE TO: Office Manager SALARY: $16.50/hr SUMMARY: Under general direction perfor...
  • 2 Days Ago

B
Customer Service Call Center Specialist (Full-time/Billings)
  • billingsclinic
  • Billings, MT FULL_TIME
  • The Self-Pay Collections Call Center Specialist is responsible for one of the lasting impressions a patient will have of Billings Clinic by providing exemplary customer service within the Patient Fina...
  • 1 Month Ago

F
Information Technology Controls Analyst
  • First Interstate BancSystem
  • Billings, MT FULL_TIME
  • **If you are a current FIB employee, please apply through the Career Worklet in the Employee Portal. This position is a hybrid work model and can be based at our Great West Center in Billings, MT, Ben...
  • 15 Days Ago

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0 Customer Information Center Supervisor jobs found in Billings, MT area

Billings is the largest city in the U.S. state of Montana, with a population estimated at 109,642 as of 2017. Located in the south-central portion of the state, it is the seat of Yellowstone County and the principal city of the Billings Metropolitan Area, which has a total a population of 170,498. It has a trade area of over 500,000. Billings was nicknamed the "Magic City" because of its rapid growth from its founding as a railroad town in March 1882. The city is named for Frederick H. Billings, a former president of the Northern Pacific Railroad. With one of the largest trade areas in the Uni...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Supervisor jobs
$71,480 to $100,096
Billings, Montana area prices
were up 3.1% from a year ago