Customer Information Center Supervisor supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Supervisor monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Text to Apply: 406-298-4763 using code- HIM
Health Information Management Director
**Sign on Bonus Available**
Join the ICARE leadership team at Sidney Health Center for an opportunity to lead and grow professionally in a family-like atmosphere. Our organization offers competitive wages and a benefit package that supports a great work-life balance. Sidney Health Center is proud to be among a select few organizations who have been named as a Top 100 Critical Access Hospital and named as Five Star Hospital and Nursing Home.
Our pride shows!
About Us
Sidney Health Center is a not-for-profit community based medical center that has been serving people in the MonDak region for more than 100 years. Our passion for caring is shared by doctors, nurses and over 500 employees and volunteers. This commitment to caring is our allegiance to the community as we strive to provide Exceptional Care for Life while offering many services that are rarely found in like-size communities. From state-of-the-art imaging services to cancer care to a locally-owned air ambulance service, Sidney Health Center combines the modern medical amenities with a small-town agriculture-based community.
The Position: Health Information Management Director
Employment status: Full-Time
Hours per two-week pay period: 80
Essential Job Functions:
Minimum Qualifications:
Education
Certifications and Licenses
Position Summary:
Sidney Health Center is seeking a Health Information Management Director to join our I CARE team in the Health Information Management setting. Essential duties of the position include implementing and executing facility medical records policies, ensuring timely and accurate coding of charges, and direct supervision of staff in the Health Information Management (HIM)department. If you enjoy serving others through purposeful work, Sidney Health Center is the place for you. The HIM team is critical to patient satisfaction, compliance, and Sidney Health Centers financial stability. As a major employer in Richland County, Sidney Health Center offers competitive wages and a benefit package that support a great work-life balance.
Sidney Health Center (SHC) is an Equal Opportunity (EEO) employer. All persons of either sex, of all races, nationalities and religions, disabled or nondisabled, veteran or non, of all ages, as authorized by law, are encouraged to apply for any position at SHC for which they consider themselves qualified according to the position announcement
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