Customer Information Center Supervisor jobs in Bismarck, ND

Customer Information Center Supervisor supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Supervisor monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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Health Information Management Director
  • Sidney Health Center
  • Sidney, MT FULL_TIME
  • Text to Apply: 406-298-4763 using code- HIM

    Health Information Management Director

    **Sign on Bonus Available**

    Join the ICARE leadership team at Sidney Health Center for an opportunity to lead and grow professionally in a family-like atmosphere. Our organization offers competitive wages and a benefit package that supports a great work-life balance. Sidney Health Center is proud to be among a select few organizations who have been named as a Top 100 Critical Access Hospital and named as Five Star Hospital and Nursing Home.

    Our pride shows!

    About Us

    Sidney Health Center is a not-for-profit community based medical center that has been serving people in the MonDak region for more than 100 years. Our passion for caring is shared by doctors, nurses and over 500 employees and volunteers. This commitment to caring is our allegiance to the community as we strive to provide “Exceptional Care for Life” while offering many services that are rarely found in like-size communities. From state-of-the-art imaging services to cancer care to a locally-owned air ambulance service, Sidney Health Center combines the modern medical amenities with a small-town agriculture-based community.

    The Position: Health Information Management Director

    Employment status: Full-Time

    Hours per two-week pay period: 80

    Essential Job Functions:

    • Operational direction for Health Information Management (HIM), including:
    • Ensuring timely and accurate coding of hospital and physician charges
    • Medical Records completion and storage, transcription verification, clinical documentation improvement, patient releases of information, and data collection.
    • Supervision of HIM staff

    Minimum Qualifications:

    • Minimum of 5 years management experience required.

    Education

    • Bachelor's or Associate’s degree in Health Information Administration/Technology preferred.

    Certifications and Licenses

    • Registered Health Information Technician (RHIT) or Registered Health Information Administrator (RHIA) credential preferred. Coding certification from AAPC or AHIMA preferred.

    Position Summary:

    Sidney Health Center is seeking a Health Information Management Director to join our I CARE team in the Health Information Management setting. Essential duties of the position include implementing and executing facility medical records policies, ensuring timely and accurate coding of charges, and direct supervision of staff in the Health Information Management (HIM)department. If you enjoy serving others through purposeful work, Sidney Health Center is the place for you. The HIM team is critical to patient satisfaction, compliance, and Sidney Health Center’s financial stability. As a major employer in Richland County, Sidney Health Center offers competitive wages and a benefit package that support a great work-life balance.

    Sidney Health Center (SHC) is an Equal Opportunity (EEO) employer. All persons of either sex, of all races, nationalities and religions, disabled or nondisabled, veteran or non, of all ages, as authorized by law, are encouraged to apply for any position at SHC for which they consider themselves qualified according to the position announcement

  • 1 Month Ago

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Health Information Technician / Medical Coder - PT/FT
  • Bethel Lutheran Nursing & Rehabilitation Center
  • Williston, ND FULL_TIME
  • BLNRC is seeking a PT/FT Health Information Technician/Medical Coder. Job responsibilities include storing and verifying complete and accurate electronic health records for all BLNRC (Skilled Nursing)...
  • 3 Days Ago

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Apply to NISC's Information Security & Technical Support Teams
  • National Information Solutions Cooperative (NISC)
  • Mandan, ND FULL_TIME
  • Note: This is not an active opening We utilize this opening to grow our pipeline for future openings within this division and will review your application as an applicable position comes available. Wo...
  • 17 Days Ago

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Customer Service Call Center Representative
  • Starion Bank
  • Mandan, ND FULL_TIME
  • Customer Service Call Center RepresentativeAre you customer focused, disciplined, ethical, and actin oriented? Do you encourage and inspire others to do their best? Do you enjoy working in a fast-pace...
  • 1 Month Ago

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Supervisor Nutrition Services
  • Carrington Health Center
  • CARRINGTON, ND FULL_TIME
  • OverviewWork in the heart of #humankindess at CHI St. Alexius Health Carrington Medical Center. Our hospital is hiring a Supervisor in our Nutrition Services Department! The primary purpose of this po...
  • 23 Days Ago

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Customer Service Representative
  • Eastern Montana Community Mental Health Center
  • Sidney, MT FULL_TIME
  • CLASS TITLE: Customer Service Representative DEPARTMENT: Mental Health and Chemical Dependency FSLA: Non-exempt ACCOUNTABLE TO: Office Manager SALARY: $16.50/hr SUMMARY: Under general direction perfor...
  • 11 Days Ago

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0 Customer Information Center Supervisor jobs found in Bismarck, ND area

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Material Handler
  • Walmart
  • Bismarck, ND
  • **Job Summary:** As a Material Handler at Walmart, you will be responsible for efficiently managing the flow of material...
  • 4/19/2024 12:00:00 AM

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Cashier
  • Walmart
  • Bismarck, ND
  • Job Description **Overview:** As a Walmart Cashier, you play a crucial role in providing exceptional customer service wh...
  • 4/19/2024 12:00:00 AM

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Field Interviewer - NSDUH
  • RTI International
  • Bismarck, ND
  • The pay rate for this part-time position is $21 / hr based on experience and geographic location. This position falls un...
  • 4/18/2024 12:00:00 AM

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Diesel Mechanic/Technician I - Experienced
  • Penske Truck Leasing
  • Bismarck, ND
  • Up to a $10,000 Sign on Bonus!! Work Location: 1807 Revere Dr, Bismarck, ND, 58501 Whats the Job? Ready to move your car...
  • 4/18/2024 12:00:00 AM

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Bellman
  • Bismarck Radisson Hotel
  • Bismarck, ND
  • Provide quality service and hospitality by transporting guests to and from the hotel in a timely and safe manner. Assist...
  • 4/18/2024 12:00:00 AM

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Clinic Nursing Supervisor
  • CommonSpirit Health
  • Bismarck, ND
  • Overview: Since 1885, CHI St. Alexius Health has been dedicated to leading health care in this region by enriching the l...
  • 4/16/2024 12:00:00 AM

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Police Officer
  • City of Bismarck, ND
  • Bismarck, ND
  • Summary of Position: Performs both highly specialized and general duty police work in the protection of life and propert...
  • 4/16/2024 12:00:00 AM

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Interventional Radiology - Cath Lab / Interventional Technologist
  • Trusted Health
  • Bismarck, ND
  • Trusted is seeking an experienced allied health professional for this exciting travel assignment. Trusted has streamline...
  • 4/12/2024 12:00:00 AM

Bismarck (/ˈbɪzmɑːrk/) is the capital of the U.S. state of North Dakota and the county seat of Burleigh County. It is the second-most populous city in North Dakota after Fargo. The city's population was estimated in 2017 at 72,865, while its metropolitan population was 132,142. In 2017, Forbes magazine ranked Bismarck as the seventh fastest-growing small city in the United States. Bismarck was founded by European Americans in 1872 on the east bank of the Missouri River. It has been North Dakota's capital city since 1889, when the state was created from the Dakota Territory and admitted to the...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Supervisor jobs
$73,400 to $102,785
Bismarck, North Dakota area prices
were up 0.8% from a year ago