Customer Information Center Supervisor jobs in Columbus, OH

Customer Information Center Supervisor supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Supervisor monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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Information Technology Specialist
  • Educational Service Center of Central Ohio
  • Delaware, OH FULL_TIME
    • JobID: 19976

      Position Type:
      Technology
      Date Posted:
      11/29/2023
      Location:
      Educational Service Center of Central Ohio
      District:
      ESC of Central Ohio - website
      Description:
      • Provide desktop support services for an office of approximately 250 end users in a central office and in satellite locations.
      • Provide installation and monitoring support (e.g. sets up new computers, handles movement of computers within office).
      • Track asset inventory of computers and peripherals.
      • Troubleshoot and resolve user software, hardware, and network problems.
      • Maintain and deliver monthly reports by pulling data from designated sources.
      Responsibilities and Essential Functions:
      • Manage and maintain user accounts.
      • Track support tickets submitted to the Help Desk in an automated ticketing system.
      • Uphold board policies and follow administrative guidelines and procedures.
      • Promote a favorable image of the service center.
      • Promote the proper use and care of school property.
      • Respect personal privacy. Maintain the confidentiality of privileged information.
      • Participate in staff meetings and other meetings as assigned.
      • Accept personal responsibility for decisions and conduct.
      • Wear appropriate work attire and maintain a professional demeanor.
      • Strive to develop rapport and serve as a positive role model for others.
      • Perform other specific job-related duties as directed by the Superintendent or his/her designee.

      Salary:
      Commensurate with experience and in accordance with specified salary schedule

      Reports To:
      Assistant Director, Center for Technology and Digital Learning

      Application Procedure:
      Please complete the employment application through the www.escco.org.

  • 17 Days Ago

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Center supervisor
  • Biolife Plasma Services
  • Columbus, OH FULL_TIME
  • By clicking the Apply button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’s...
  • Just Posted

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Distribution Center Maintenance Supervisor
  • SupplyHouse.com
  • Columbus, OH FULL_TIME
  • SupplyHouse.com, a successful e-commerce heating, plumbing, and HVAC supply company, is seeking a Distribution Center Maintenance Supervisor to add to our fulfillment team in our Ohio location! The Ma...
  • 19 Days Ago

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Call Center Supervisor
  • Gutter Guards America
  • Columbus, OH FULL_TIME
  • 🌟 Join the *Confidential* Team as an Outbound Call Center Supervisor! 🌟Are you an experienced and motivated individual looking to take your career to new heights? *Confidential* is seeking a dynamic...
  • 23 Days Ago

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Distribution Center Supervisor
  • Behr Process Corporation
  • Heath, OH FULL_TIME
  • JOB SCOPE/SUMMARYEnsure daily functions of warehouse are carried out in a safe and productive manner to enable same day shippingEnforce proper procedures for logging, storing, loading, or unloading of...
  • 12 Days Ago

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Call Center Supervisor
  • Garden City Group, LLC
  • Dublin, OH FULL_TIME
  • Company DescriptionFor three decades, Garden City Group, LLC (GCG) has been the recognized leader in providing legal administrative services for class action, mass tort, and bankruptcy cases. The brea...
  • 14 Days Ago

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0 Customer Information Center Supervisor jobs found in Columbus, OH area

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Lab Tech 1
  • Archer Daniels Midland Company
  • Columbus, OH
  • Job Description Lab Tech I - Columbus, NE This is a full-time, non-exempt position. BASIC FUNCTION: Under limited superv...
  • 3/28/2024 12:00:00 AM

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Part Time Assistant Manager - Town & Country Shopping
  • Columbus Region
  • Columbus, OH
  • **Part Time Assistant Manager - Town & Country Shopping** * 3890 East Broad St., Columbus, OH, United States * Part-time...
  • 3/28/2024 12:00:00 AM

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Pharmacy Floor Technician - 1st Shift
  • Synchrony Health Services
  • Columbus, OH
  • Overview: At Synchrony Health Services, we offer collaborative clinical solutions for multiple aspects of senior housing...
  • 3/26/2024 12:00:00 AM

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Pharmacy Floor Technician - 2nd Shift
  • Synchrony Health Services
  • Columbus, OH
  • Overview: At Synchrony Health Services, we offer collaborative clinical solutions for multiple aspects of senior housing...
  • 3/26/2024 12:00:00 AM

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Pharmacy Floor Technician - 2nd Shift
  • Synchrony Health Services
  • Grove City, OH
  • Overview: At Synchrony Health Services, we offer collaborative clinical solutions for multiple aspects of senior housing...
  • 3/25/2024 12:00:00 AM

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Event and Front Desk Attendant
  • National Audubon Society
  • Columbus, OH
  • Overview: The National Audubon Society is a nonprofit conservation organization that protects birds and the places they ...
  • 3/25/2024 12:00:00 AM

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Pharmacy Floor Technician - 2nd Shift
  • Synchrony Health Services
  • Columbus, OH
  • Overview: At Synchrony Health Services, we offer collaborative clinical solutions for multiple aspects of senior housing...
  • 3/24/2024 12:00:00 AM

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Pharmacy Technician 'Automation Specialist' - 3rd shift
  • Synchrony Health Services
  • Columbus, OH
  • Overview: At Synchrony Health Services, we offer collaborative clinical solutions for multiple aspects of senior housing...
  • 3/24/2024 12:00:00 AM

The confluence of the Scioto and Olentangy rivers occurs just north-west of Downtown Columbus. Several smaller tributaries course through the Columbus metropolitan area, including Alum Creek, Big Walnut Creek, and Darby Creek. Columbus is considered to have relatively flat topography thanks to a large glacier that covered most of Ohio during the Wisconsin Ice Age. However, there are sizable differences in elevation through the area, with the high point of Franklin County being 1,132 ft (345 m) above sea level near New Albany, and the low point being 670 ft (200 m) where the Scioto River leaves...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Supervisor jobs
$72,248 to $101,171
Columbus, Ohio area prices
were up 1.3% from a year ago