Customer Information Center Supervisor jobs in Fayetteville, AR

Summary Description

The Facilities Supervisor reports to the Director of Facilities. This position supervises and trains housekeeping staff, including scheduling and assigning tasks, and ensures all rooms and common areas of the Center and other campus buildings are cleaned and maintained to high standards. In addition, this role will develop and implement cleaning procedures and protocols and conduct quality control checks to ensure work meets established standards. The work may require flexible working hours that include evening and weekend responsibilities.

Primary Responsibilities

• Oversee the facilities staff and assign cleaning duties to ensure a clean and safe environment.
• Assist with staffing schedules, payroll, and administrative duties as assigned.
• Oversee rooms, concourse, hallway, stairs, and restroom cleaning activities by staff and guests.
• Provide training and orientation to new facilities staff, including scheduling and assigning tasks.
• Perform cleaning duties when there is a staff shortage.
• Provide a high standard of customer service for the Center to maintain customers' credibility by providing a consistent and satisfactory experience.
• Develop and implement cleaning procedures and protocols.
• Makes recommendations to improve service and ensure more efficient operation.
• Manage the inventory, place supply orders, and ensure team members have the equipment necessary to complete job assignments.
• Supervise the cleaning of identified areas of the building outside the main Center.
• Responsible for ensuring every team member is aware of and complies with any safety and sanitation policies.
• Assist with furniture upkeep and arranging.
• Recommend service improvements to the management.
• Must continue training and education on MSD sheets or chemicals used by the facilities department.
• Must remain alert and aware of safety regarding chemicals and machinery used for self and others.
• Coordinate and participate in weekly departmental staff meetings to assign tasks and responsibilities based on the Center's events and needs.
• Investigates complaints regarding housekeeping service and equipment and takes corrective action.

Require skills and Experiences

• High School or equivalent.
• A minimum of 1 year of janitorial experience and 2 years of supervisory experience preferred.

About The Jones Center

The Jones Center is a recreation, education, and event center for families in downtown Springdale, Arkansas

The Jones Center boasts a year-round ice arena, junior-Olympic lap pool, activity pool with a slide, world-class bike park, basketball court, fitness center, indoor track, conference center, and chapel/auditorium.

Our facility is home to regional youth sports such as the Aqua-Hawgs swim team and the NWA Hockey Association as well as individual sports and activities like gymnastics, ballet, Taekwondo, and figure skating at affordable pricing for families.

The Jones Center offers both memberships and scholarships, including free fitness classes such as Zumba, yoga, Silver Sneakers, synergy, and spin classes. Several other nonprofits organizations operate within our 220,000 sq. ft facility, including, Camp War Eagle and Hass Hall Academy.

Our purpose is to strengthen our community by serving families and nonprofits to enrich and celebrate all cultures.

The Jones Center is a place for everyone to learn, play, and belong.

The Jones Center is proud to provide a multigenerational, social, educational, and recreational facility where "all are welcome" in the heart of Northwest Arkansas. The Jones Trust owns and operates the center for Non-profits at the JTL shop on Emma and the Center for Non-profits at St. Mary's in Rogers, AR. We are proud to partner with other Non-profits in NWA to better serve the region. Working for the Jones Trust Entities provides unique opportunities to improve the community through serving others. Working together is crucial to fulfilling The Jones Trust Mission.

All candidates are subject to a post-offer drug screen and background check.

Jones Center for Families affords equal opportunity to all applicants for all positions without regard to race, color, religion, gender, national origin, age, disability, veteran status or any other status protected under local, state, or federal laws.