Customer Information Center Supervisor jobs in Grand Rapids, MI

Customer Information Center Supervisor is responsible for maintaining the call distribution system by configuring the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Supervises the representatives by monitoring the productivity of customer service representatives. Being a Customer Information Center Supervisor reviews ACD data to ensure productivity and identify possible problems. May act as a technical resource for more complex questions. Additionally, Customer Information Center Supervisor requires a bachelor's degree in area of specialty. Typically reports to a manager or head of a unit/department. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. (Copyright 2020 Salary.com)

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21 Customer Information Center Supervisor jobs found in Grand Rapids, MI area

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Payroll Administrator
  • Schupan & Sons Inc.
  • Grand Rapids, MI
  • ... by supervisors regarding payroll and other employee information as needed · Reconciles General ... external customer and vendor relations within area of responsibility · Oversees ISO Work ...
  • 4 days ago

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Customer Care Representative
  • Heating Ventilating Air Conditioning Services
  • Grand Rapids, MI
  • The Call Center operates between the hours of 7 a.m. to 6 p.m. Monday thru Friday, with a Flexible ... Provide accurate information to all clients. * Take every step possible to answer the client ...
  • 5 days ago

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Center Manager II - Jenison and Wyoming, MI
  • UnitedHealth Group
  • Wyoming, MI
  • Associate's Degree or equivalent experience * 1+ years of experience supervising, coaching, and ... Demonstrated success using the principles and processes of customer service including identifying ...
  • 6 days ago

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Center Manager II - Jenison and Wyoming, MI
  • UnitedHealth Group
  • Jenison, MI
  • Associate's Degree or equivalent experience * 1+ years of experience supervising, coaching, and ... Demonstrated success using the principles and processes of customer service including identifying ...
  • 6 days ago

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Security Site Supervisor - Logistics Company
  • Allied Universal
  • Coopersville, MI
  • The Site Supervisor will act as a liaison between customer, Operation Manager and security officers ... For more information: www.AUS.com. We proudly support the Veteran Jobs Mission, a group of over 200 ...
  • 6 days ago

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Accessioning Clerk
  • Mixed Staffing & Recruiting
  • Grand Rapids, MI
  • ... documentation to supervisor, and corrects errors found * Practices all laboratory safety ... Places follow-up phone calls to customers to collect missing information necessary in order to ...
  • 6 days ago

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Property Manager Part-Time
  • Dwelling Place of Grand Rapids
  • 49423, MI
  • Supervisory Responsibilities Supervises one or more employees. Carries out supervisory ... Maintains customer satisfaction; Maintains records and promptly submits information. Use of ...
  • 7 days ago

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Assistant Property Manager
  • Dwelling Place of Grand Rapids
  • Grand Rapids, MI
  • Supervisory Responsibilities This job has no supervisory responsibilities. Competencies To perform ... Maintains customer satisfaction; Maintains records and promptly submits information. Use of ...
  • 7 days ago

Grand Rapids is the second-largest city in Michigan, and the largest city in West Michigan. It is on the Grand River about 30 miles (48 km) east of Lake Michigan. As of the 2010 census, the city population was 188,040. In 2010, the Grand Rapids metropolitan area had a population of 1,005,648, and the combined statistical area of Grand Rapids-Muskegon-Holland had a population of 1,321,557. Grand Rapids is the county seat of Kent County. A historic furniture-manufacturing center, Grand Rapids is home to five of the world's leading office furniture companies, and is nicknamed Furniture City. Its ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Supervisor jobs
$67,768 to $83,280
Grand Rapids, Michigan area prices
were up 1.3% from a year ago