Customer Information Center Supervisor jobs in High Point, NC

Customer Information Center Supervisor supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Supervisor monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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Production operator
  • Harland Clarke Customer Engagement Solutions
  • High Point, NC FULL_TIME
  • Company Description

    Harland Clarke, a Vericast business, is a premier marketing solutions company that accelerates profitable revenue growth for the many thousand businesses it serves directly by influencing consumer purchasing and transaction behavior at scale while engaging with over 120 million households daily.

    We are recognized as leading providers of incentives, advertising, marketing services, transaction solutions, customer data and cross-channel campaign management, and intelligent media delivery that create millions of customer touch points annually for their clients.

    For more information, visit http : / / www.vericast.com or follow Vericast on LinkedIn.

    Job Description

    Join our fabulous printing team in High Point, NC!

    Harland Clarke, a Vericast brand, offers a year-round TEMPERATURE CONTROLLED, BRIGHT, CLEAN manufacturing printing team-based environment.

    Here are just some of the benefits we offer after 30 days :

    • Your choice of Medical, Dental and Vision plans
    • 401(k) plan with Employer Match
    • Generous Paid Time Off
    • Holiday Pay (Eligible right away)
    • Tuition Assistance after 90 days
    • $750.00 for Referring a Friend

    Position Summary

    Harland Clarke, a Vericast business, is looking to add a Production Operator (DCIS) to the 2nd shift team. Typically works Monday - Friday, 3 : 00 PM - 11 : 30 PM.

    Key Duties / Responsibilities

    • Load DCIS feeder with stock, tags, and duplicates.
    • Inspect finished print products for quality to include damaged documents, double tags, duplicates, alignment, and name verification.
    • Gather and transfer finished product from conveyor to designated areas.
    • Perform minor maintenance functions such as cleaning print sensors, cleaning belts, inspecting hoses for leaks, and inspecting for worn parts.
    • Other duties as assigned

    Decision Making : Mechanical troubleshooting, production / priority decisions relating to maintenance and quality

    Qualifications

    Experience / Skills / Abilities Required :

    Average to above average mechanical ability helpful.

    Physical Requirements / Working Conditions : Manufacturing Environment - walking, standing, bending, twisting, grasping, reaching above and below shoulder, lifting up to 35 pounds on a regular basis and up to 70 pounds on occasion.

    Must wear hearing protection on the production floor.

    Additional Information

    • Hourly Pay Rate : $16.00 , plus $1.25 hourly shift differential (2nd shift)
    • Employer subsidized on-site medical clinic

    The ultimate compensation offered for the position will depend upon several factors such as skill level, cost of living, experience, and responsibilities.

    Vericast offers a generous total rewards benefits package that includes medical, dental and vision coverage, 401K plan and generous PTO allowance.

    A wide variety of additional benefits like life insurance, employee assistance and pet insurance are also available, not to mention smart and friendly coworkers!

    At Vericast, we dont just accept differences - we celebrate them, we support them, and we thrive on them for the benefit of our employees, our clients, and our community.

    As an Equal Opportunity employer, Vericast considers applicants for all positions without regard to race, color, creed, religion, national origin or ancestry, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other classifications protected by law.

    Applicants who have disabilities may request that accommodations be made in order to complete the selection process by contacting our Talent Acquisition team at talentacquisition@vericast.

    com. EEO is the law. To review your rights under Equal Employment Opportunity please visit : www.dol.gov / ofccp / regs / compliance / posters / pdf / eeopost.pdf.

    Last updated : 2024-04-23

  • Just Posted

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Maintenance Supervisor
  • Meridian Center - High Point, NC
  • High Point, NC FULL_TIME
  • Genesis is one of the nation's leading providers of healthcare services from short-term to long-term care and a wide variety of living options and professional clinical services. We are changing how c...
  • 6 Days Ago

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Maintenance Supervisor
  • Meridian Center - High Point, NC
  • High Point, NC FULL_TIME
  • Genesis is one of the nation's leading providers of healthcare services from short-term to long-term care and a wide variety of living options and professional clinical services. We are changing how c...
  • 6 Days Ago

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Supervisor, Customer Service (In-Office)
  • Adapt Health LLC
  • High Point, NC FULL_TIME
  • DescriptionAdaptHealth Opportunity – Apply Today!At AdaptHealth we offer full-service home medical equipment products and services to empower patients to live their best lives – out of the hospital an...
  • 7 Days Ago

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Center Human Resource Manager
  • Meridian Center
  • High Point, NC FULL_TIME
  • Genesis is one of the nations' leading provider of healthcare services from short-term to long-term care and a wide variety of living options and professional clinical services. We are changing how ca...
  • 21 Days Ago

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Police Information Technician I
  • City of High Point
  • High Point, NC FULL_TIME
  • This position is responsible for carrying out the department’s daily functions as part of the Records Section. Performs two-way radio communication with officers while completing clerical and technica...
  • 3 Days Ago

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0 Customer Information Center Supervisor jobs found in High Point, NC area

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CNA - Greensboro, NC
  • KARE
  • Greensboro, NC
  • Join the KARE Revolution! Our mission is to transform caregivers and nurses like you into KARE Heroes who can save the d...
  • 4/24/2024 12:00:00 AM

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Bakery Associate
  • Walmart
  • High Point, NC
  • **Job Title: Bakery Associate** **Job Summary:** As a Bakery Associate at Walmart, you play a vital role in providing cu...
  • 4/24/2024 12:00:00 AM

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Bakery Associate
  • Walmart
  • Trinity, NC
  • **Job Title: Bakery Associate** **Job Summary:** As a Bakery Associate at Walmart, you play a vital role in providing cu...
  • 4/24/2024 12:00:00 AM

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Receptionist 3rd Shift
  • PruittHealth
  • Kernersville, NC
  • JOB PURPOSE: The duties and responsibilities include performing the day-to-day administrative secretarial and reception...
  • 4/24/2024 12:00:00 AM

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CNA - Home Care - Weekends 7a-4p
  • Twin Lakes Community
  • Burlington, NC
  • JOB TITLE: CNA DEPARTMENT: Home Care Agency REPORTS TO: Home Care Director POSITION TYPE: 7a-3p Weekends Additional PRN ...
  • 4/23/2024 12:00:00 AM

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Carpenter
  • North Carolina Agricultural and Technical State University
  • Greensboro, NC
  • Posting Details Classification Information Position/Classification Title Facility Maint Tech - Bldg Trades Classificatio...
  • 4/23/2024 12:00:00 AM

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Receptionist
  • PruittHealth
  • Kernersville, NC
  • JOB PURPOSE: The duties and responsibilities include performing the day-to-day administrative secretarial and reception...
  • 4/22/2024 12:00:00 AM

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Tarp Installer
  • SKIPS TRUCK & TRAILER REPAIR
  • High Point, NC
  • Job Description Job Description We are seeking a Tarp Installer to join our team! You will be responsible for installing...
  • 4/21/2024 12:00:00 AM

High Point is a city located in the Piedmont Triad region of the state of North Carolina. Most of the city is located in Guilford County, with portions spilling into neighboring Randolph, Davidson, and Forsyth counties. High Point is North Carolina's only city that extends into four counties. As of the 2010 census the city had a total population of 104,371, with an estimated population of 108,629 in 2014. High Point is currently the ninth-largest municipality in North Carolina, and the 259th largest city in America. High Point is known for its furniture, textiles, and bus manufacturing. The ci...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Supervisor jobs
$70,077 to $98,132
High Point, North Carolina area prices
were up 1.5% from a year ago