Customer Information Center Supervisor supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Supervisor monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Company Description
Harland Clarke, a Vericast business, is a premier marketing solutions company that accelerates profitable revenue growth for the many thousand businesses it serves directly by influencing consumer purchasing and transaction behavior at scale while engaging with over 120 million households daily.
We are recognized as leading providers of incentives, advertising, marketing services, transaction solutions, customer data and cross-channel campaign management, and intelligent media delivery that create millions of customer touch points annually for their clients.
For more information, visit http : / / www.vericast.com or follow Vericast on LinkedIn.
Job Description
Join our fabulous printing team in High Point, NC!
Harland Clarke, a Vericast brand, offers a year-round TEMPERATURE CONTROLLED, BRIGHT, CLEAN manufacturing printing team-based environment.
Here are just some of the benefits we offer after 30 days :
Position Summary
Harland Clarke, a Vericast business, is looking to add a Production Operator (DCIS) to the 2nd shift team. Typically works Monday - Friday, 3 : 00 PM - 11 : 30 PM.
Key Duties / Responsibilities
Decision Making : Mechanical troubleshooting, production / priority decisions relating to maintenance and quality
Qualifications
Experience / Skills / Abilities Required :
Average to above average mechanical ability helpful.
Physical Requirements / Working Conditions : Manufacturing Environment - walking, standing, bending, twisting, grasping, reaching above and below shoulder, lifting up to 35 pounds on a regular basis and up to 70 pounds on occasion.
Must wear hearing protection on the production floor.
Additional Information
The ultimate compensation offered for the position will depend upon several factors such as skill level, cost of living, experience, and responsibilities.
Vericast offers a generous total rewards benefits package that includes medical, dental and vision coverage, 401K plan and generous PTO allowance.
A wide variety of additional benefits like life insurance, employee assistance and pet insurance are also available, not to mention smart and friendly coworkers!
At Vericast, we dont just accept differences - we celebrate them, we support them, and we thrive on them for the benefit of our employees, our clients, and our community.
As an Equal Opportunity employer, Vericast considers applicants for all positions without regard to race, color, creed, religion, national origin or ancestry, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other classifications protected by law.
Applicants who have disabilities may request that accommodations be made in order to complete the selection process by contacting our Talent Acquisition team at talentacquisition@vericast.
com. EEO is the law. To review your rights under Equal Employment Opportunity please visit : www.dol.gov / ofccp / regs / compliance / posters / pdf / eeopost.pdf.
Last updated : 2024-04-23
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