Customer Information Center Supervisor jobs in Jackson, MS

Customer Information Center Supervisor supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Supervisor monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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Construction Supervisor /Construction Project Manager
  • COMTEC INFORMATION SYSTEMS
  • Crystal, MS CONTRACTOR,FULL_TIME
  • Job Title: Construction Supervisor /Construction Project Manager
    Location : Crystal Springs, Mississippi 39059
    Duration 6 Month Contract with possibility to extend until the end of the year.
    On-Site Position

    JobDescription

    · Facilities Security & Safety work focuses on deterring crime and protecting an organization’s property, assets, and people including Personal/electronic surveillance, securing premises and personnel by patrolling property, inspecting buildings, equipment, and access points.

    · Coordinating and administering security clearances. Preventing losses and damage by reporting irregularities; informing violators of policy and procedures, and evicting trespassers. Investigating loss control and accident reports.

    · Responding to requests for safety/security assistance from employees. May perform first aid if required.

    · May coordinate with local law enforcement agencies when necessary A Manager (M3) manages experienced professionals who exercise latitude and independence in assignments.

    · Responsibilities typically include: Policy and strategy implementation for short-term results (1 year or less). Problems faced are difficult to moderately complex. Influences others outside of own job area regarding policies, practices and procedures.

    · Environmental and Employee Health & Safety work encompasses activities related to the environment (including the broader community impacted by environmental hazards) and employees including:

    · Developing and implementing policies and practices to identify/mitigate hazardous conditions within the workplace and external environments.

    · Investigating accidents and environmental incidents and liaising with engineers, management, and health and safety regulatory authorities to identify causes of accidents and prevent their recurrence.

    · Providing advice and training on safety protocols and conducting audits to ensure compliance with organization and government standards related to environmental and employee heath and safety.

    · Maintaining relationships with the community, environmental groups, and other stakeholders impacted by the environmental performance of the organization A Team Leader (M2) supervises professional level employees (typically entry or experienced level) and may also supervise some para-professional employees.

    · Responsibilities typically include Setting goals and objectives for team members for achievement of operational results. Problems faced may be difficult but typically are not complex.

    · Ensures policies, practices and procedures are understood and followed by direct reports, customers and stakeholders.

    Job Types: Full-time, Contract

    Pay: $38.00 - $44.00 per hour

    Schedule:

    • 8 hour shift
    • Monday to Friday

    Experience:

    • Construction Supervisor: 10 years (Preferred)
    • High voltage: 8 years (Preferred)
    • Substation/Power plant/Energy/Utility: 8 years (Preferred)

    Ability to Relocate:

    • Crystal Springs, MS 39059: Relocate before starting work (Required)

    Work Location: In person

  • 10 Days Ago

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Call Center Supervisor
  • Morgan White Group
  • Ridgeland, MS FULL_TIME
  • GENERAL JOB DUTIES AND RESPONSIBILITIES: The Customer Service Supervisor takes on a wide variety of tasks, all of which involve supporting the company's operations and products. They will be interacti...
  • 17 Days Ago

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Information Technology Project Management Team Lead
  • Mississippi Department of Information Technology Services
  • Jackson, MS FULL_TIME
  • The Mississippi Department of Information Technology Services’ (ITS) Data Services Division is seeking a qualified person for the role of Information Technology Project Manager Team Lead for the Devel...
  • 12 Days Ago

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Technical Service Representative (TSR)
  • Customer Engineering Services (CES) -cesservice
  • Jackson, MS FULL_TIME
  • Join Our Team Today! CES is looking for the right person to join our team; someone who has excellent communication skills, a keen sense of urgency, and loves to connect with individuals and share the ...
  • 10 Days Ago

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Shift Supervisor
  • Lincoln Residential Center
  • Brookhaven, MS FULL_TIME
  • 2ND Shift Supervisor 1:45pm-10:30pm POSITION PURPOSE Ensures the day-to-day operations of the shift in regard resident/employee scheduling and activities. Ensures federal, state and facility guideline...
  • 20 Days Ago

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Information Technology - Network Infrastructure Specialist IV
  • Mississippi Dept of Finance & Admin - Office of Information Tech
  • Jackson, MS FULL_TIME
  • Characteristics of Work Fourth-level professional position accountable for the development of network architecture and design. Establishes network standards, platforms, protocols, and devices within t...
  • 20 Days Ago

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0 Customer Information Center Supervisor jobs found in Jackson, MS area

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Bakery Associate
  • Walmart
  • Madison, MS
  • **Job Title: Bakery Associate** **Job Summary:** As a Bakery Associate at Walmart, you play a vital role in providing cu...
  • 4/24/2024 12:00:00 AM

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Bakery Associate
  • Walmart
  • Morton, MS
  • **Job Title: Bakery Associate** **Job Summary:** As a Bakery Associate at Walmart, you play a vital role in providing cu...
  • 4/24/2024 12:00:00 AM

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Manager, Application Development and Maintenance - QA & QC
  • Cardinal Health
  • Jackson, MS
  • **_What Application Development & Maintenance contributes to Cardinal Health_** Information Technology oversees the effe...
  • 4/23/2024 12:00:00 AM

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Accounting Lead - Remote & Haiti
  • Amentum
  • Jackson, MS
  • Amentum, a large government contract company, is seeking an Accounting Lead to support a pending contract award in Haiti...
  • 4/22/2024 12:00:00 AM

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Senior Analyst, Energy Division – Survey and Evaluation Specialist
  • Cadmus
  • Jackson, MS
  • **Overview** **What Youll Be Doing** Cadmus seeks a survey and evaluation specialist to join the Market Research & Custo...
  • 4/21/2024 12:00:00 AM

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Sr Project Manager - Manufacturing Initiatives
  • Cardinal Health
  • Jackson, MS
  • **_Title: Sr Project Manager Manufacturing Initiatives_** **_What Project Management contributes to Cardinal Health_** A...
  • 4/21/2024 12:00:00 AM

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Coordinator, Individualize Care
  • Cardinal Health
  • Jackson, MS
  • **_What Individualized Care contributes to Cardinal Health_** Clinical Operations is responsible for providing clinical ...
  • 4/20/2024 12:00:00 AM

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Mental Health Worker I-Behavioral Health-FT
  • Community Health Systems
  • Jackson, MS
  • **Description** Establishes a therapeutic relationship with assigned patients and helps patients with daily living. Resp...
  • 4/20/2024 12:00:00 AM

Jackson is located primarily in northeastern Hinds County, with small portions in Madison and Rankin counties. The Pearl River forms most of the eastern border of the city. A small portion of the city containing Tougaloo College lies in Madison County, bounded on the west by Interstate 220 and on the east by U.S. Route 51 and Interstate 55. An unconnected section of the city surrounds Jackson–Evers International Airport in Rankin County. In the 2010 census, only 622 of the city's residents lived in Madison County, and only 1 lived within the city limits in Rankin County. The city is bordered t...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Supervisor jobs
$65,646 to $91,927
Jackson, Mississippi area prices
were up 1.2% from a year ago