Customer Information Center Supervisor jobs in Kingsport, TN

Customer Information Center Supervisor supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Supervisor monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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BCBA Clinical Supervisor of ABA Center
  • Intercept Health
  • Marion, VA FULL_TIME
  • BCBA Clinical Supervisor of ABA Center

    Annual compensation estimated from $72,000 - $88,000

    Now offering a $1000 sign on bonus!

    Intercept Health is a family-owned agency serving various mental and behavioral health, substance use, and foster care needs in Virginia. In 1996, what started as a single group home for boys has evolved year after year to fill gaps and meet the service needs of families and communities throughout the Commonwealth of Virginia.


    "We help people grow and live their healthiest lives."


    Our team members exhibit our VALUES - STOP & ASK: ·

    • Service Excellence - "WOW" clients, customers, and coworkers.
    • Team Loyalty - help others succeed.
    • Ownership - "see it, own it, solve it, do it."
    • Passion - inspire with positive energy and effort.

    &

    • Authenticity - be genuine and trustworthy.
    • Solution Focused - overcome challenges with creativity.
    • Kindness - smile, encourage, and respect everyone.

    As the Clinical Supervisor of ABA Services, you will develop and supervise behavioral therapy programs for children, adolescents, and young adults who are diagnosed with autism spectrum disorders, intellectual disabilities, and other developmental disabilities in both the home and community settings. You will provide clinical oversight to ABA client programming and supervision to behavior technicians providing direct services.

    Education and Experience Required: The selected candidate must be a Board Certified Behavior Analyst (BCBA) in good standing. You must possess at least a Master's or Bachelor's degree in Behavior Analysis, Psychology, Childhood Development, or other related disciplines from an accredited college or university. Relevant experience implementing ABA services with individuals with autism spectrum disorder, intellectual disabilities, or other developmental disabilities and one or more years of relevant supervisory experience.


    We offer a competitive benefits package for all full-time employees: * Comprehensive Health Insurance options * Dental & Vision Insurance * Health and Child Care Flexible Spending Accounts * Comprehensive Employee Assistance Program * Employer Group Life Insurance, optional buy-up insurances * Voluntary Long Term & Short-Term Disability * 401(k) Retirement Plan * Optional Pet Insurance * Paid Time Off * 8 observed holidays


    To review the full job description and to more about Intercept Health, please visit: www.intercepthealth.com


    Intercept Health is proud to be an Equal Opportunity Employer and embraces diversity in the workplace. We are also committed to providing a drug-free, safe workplace for our employees and the clients we serve. For more information about Intercept Health, please visit our website www.intercepthealth.com.

  • 21 Days Ago

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Customer Service Supervisor
  • Ollie's Bargain Outlet
  • Marion, VA FULL_TIME
  • Join our team and live the Ollie-tude!: (Ollie’s Core Values) BE A TEAM PLAYER- Associates are expected to be supportive and work together. BE CARING- How do I treat others with courtesy, dignity, and...
  • 7 Days Ago

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RN House Supervisor
  • Watertown Regional Medical Center
  • Richlands, VA FULL_TIME
  • Clinch Valley Medical CenterDescription Clinch Valley Health Who We Are: People are our passion and purpose. Come work where you are appreciated for who you are not just what you can do. Clinch Valley...
  • 1 Month Ago

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RN House Supervisor PRN
  • Clinch Valley Medical Center
  • Richlands, VA PER_DIEM
  • Clinch Valley HealthWho We Are:People are our passion and purpose. Come work where you are appreciated for who you are not just what you can do. Clinch Valley Medical Center is a 175-bed acute care ho...
  • 1 Month Ago

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Customer Service Associate/ Part-time Coomes Center
  • Town Of Abingdon
  • Abingdon, VA PART_TIME
  • Job Opportunity Town of Abingdon, Virginia Immediate Need Posting Date: March 5, 2024 Closing Date: Open Until Filled Salary: $12.60 per hour Position: Customer Service Associate Department: Recreatio...
  • 1 Month Ago

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Customer Service Representative
  • Job Post Media for Advanced Call Center Technologies
  • Johnson, TN FULL_TIME
  • Advanced Call Center Technologies is seeking Customer Service Representatives to join our team supporting the Banking and Finance industries. ACT supports a positive promote-from-within culture and pr...
  • 8 Days Ago

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0 Customer Information Center Supervisor jobs found in Kingsport, TN area

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Bakery Associate
  • Walmart
  • Kingsport, TN
  • **Job Title: Bakery Associate** **Job Summary:** As a Bakery Associate at Walmart, you play a vital role in providing cu...
  • 4/19/2024 12:00:00 AM

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Bakery Associate
  • Walmart
  • Church Hill, TN
  • **Job Title: Bakery Associate** **Job Summary:** As a Bakery Associate at Walmart, you play a vital role in providing cu...
  • 4/19/2024 12:00:00 AM

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Bakery Associate
  • Walmart
  • Blountville, TN
  • **Job Title: Bakery Associate** **Job Summary:** As a Bakery Associate at Walmart, you play a vital role in providing cu...
  • 4/19/2024 12:00:00 AM

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Bakery Associate
  • Walmart
  • Johnson City, TN
  • **Job Title: Bakery Associate** **Job Summary:** As a Bakery Associate at Walmart, you play a vital role in providing cu...
  • 4/19/2024 12:00:00 AM

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Quote Coordinator
  • Tri-City Extrusion Inc
  • Bristol, TN
  • Job Description Job Description JOB DESCRIPTION POSITION TITLE: QUOTATION COORDINATOR DEPARTMENT: PRODUCTION REPORTS TO:...
  • 4/18/2024 12:00:00 AM

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Cook- Weekends
  • Asbury Communities, Inc.
  • Kingsport, TN
  • ** Cook- Weekends** **Job Category****:** Dining-Hospitality **Requisition Number****:** COOKF06235 Showing 1 location *...
  • 4/17/2024 12:00:00 AM

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Part Time Assistant Manager
  • rue21 Inc.
  • Kingsport, TN
  • **Part Time Assistant Manager** * 2101 Fort Henry Dr, Kingsport, TN 37664, USA * Part-time * Department: Stores * Regula...
  • 4/17/2024 12:00:00 AM

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Production Scheduling Coordinator
  • Tri-City Extrusion Inc
  • Bristol, TN
  • Job Description Job Description SUMMARY OF POSITION: Schedules work orders for all presses based on due date of product,...
  • 4/17/2024 12:00:00 AM

Kingsport is located in western Sullivan County at 36°32′N 82°33′W / 36.533°N 82.550°W / 36.533; -82.550 (36.5369, −82.5421), at the intersection of U.S. Routes 11W and 23. Kingsport is the northwest terminus of Interstate 26. US 11W leads east 22 miles (35 km) to Bristol and southwest 28 miles (45 km) to Rogersville, while US 23 leads north 38 miles (61 km) to Big Stone Gap, Virginia. I-26 and US 23 lead south 8 miles (13 km) to Interstate 81 and 83 miles (134 km) to Asheville, North Carolina. The city is bordered to the west by the town of Mount Carmel, to the southeast by unincorporated ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Supervisor jobs
$64,982 to $90,997
Kingsport, Tennessee area prices
were up 1.3% from a year ago