Customer Information Center Supervisor supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Supervisor monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
BCBA Clinical Supervisor of ABA Center
Annual compensation estimated from $72,000 - $88,000
Now offering a $1000 sign on bonus!
Intercept Health is a family-owned agency serving various mental and behavioral health, substance use, and foster care needs in Virginia. In 1996, what started as a single group home for boys has evolved year after year to fill gaps and meet the service needs of families and communities throughout the Commonwealth of Virginia.
"We help people grow and live their healthiest lives."
Our team members exhibit our VALUES - STOP & ASK: ·
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As the Clinical Supervisor of ABA Services, you will develop and supervise behavioral therapy programs for children, adolescents, and young adults who are diagnosed with autism spectrum disorders, intellectual disabilities, and other developmental disabilities in both the home and community settings. You will provide clinical oversight to ABA client programming and supervision to behavior technicians providing direct services.
Education and Experience Required: The selected candidate must be a Board Certified Behavior Analyst (BCBA) in good standing. You must possess at least a Master's or Bachelor's degree in Behavior Analysis, Psychology, Childhood Development, or other related disciplines from an accredited college or university. Relevant experience implementing ABA services with individuals with autism spectrum disorder, intellectual disabilities, or other developmental disabilities and one or more years of relevant supervisory experience.
We offer a competitive benefits package for all full-time employees: * Comprehensive Health Insurance options * Dental & Vision Insurance * Health and Child Care Flexible Spending Accounts * Comprehensive Employee Assistance Program * Employer Group Life Insurance, optional buy-up insurances * Voluntary Long Term & Short-Term Disability * 401(k) Retirement Plan * Optional Pet Insurance * Paid Time Off * 8 observed holidays
To review the full job description and to more about Intercept Health, please visit: www.intercepthealth.com
Intercept Health is proud to be an Equal Opportunity Employer and embraces diversity in the workplace. We are also committed to providing a drug-free, safe workplace for our employees and the clients we serve. For more information about Intercept Health, please visit our website www.intercepthealth.com.
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