Customer Information Center Supervisor jobs in Lansing, MI

Customer Information Center Supervisor is responsible for maintaining the call distribution system by configuring the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Supervises the representatives by monitoring the productivity of customer service representatives. Being a Customer Information Center Supervisor reviews ACD data to ensure productivity and identify possible problems. May act as a technical resource for more complex questions. Additionally, Customer Information Center Supervisor requires a bachelor's degree in area of specialty. Typically reports to a manager or head of a unit/department. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. (Copyright 2020


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9 Customer Information Center Supervisor jobs found in Lansing, MI area

Field Underwriter - Warm Leads - Build an Agency
  • Jacob Pogue Agency
  • Lansing, MI
  • Clients fill out a form requesting information then the field underwriter will call to set up the ... customer service, computer, management, retail, engineer, medical, marketing, pest control, alarms ...
  • yesterday

  • Vet2Tech
  • Williamston, MI
  • ... supervisors, middle management and customers. * Ability to read, analyze, technical procedures and appropriate codebooks, machine tool, and NEC knowledge. Ability to effectively present information ...
  • 5 days ago

Material Planner
  • HRU Technical Resources
  • Lansing, MI
  • ... and other information. · Relay messages from Site Manager to customer representatives · Other ... Supervisory and Technical related placements. However, we are able to place just about any skill ...
  • 6 days ago

Lansing /ˈlænsɪŋ/ is the capital of the U.S. state of Michigan. It is mostly in Ingham County, although portions of the city extend west into Eaton County and north into Clinton County. The 2010 Census placed the city's population at 114,297, making it the fifth largest city in Michigan. The population of its Metropolitan Statistical Area (MSA) was 464,036, while the even larger Combined Statistical Area (CSA) population, which includes Shiawassee County, was 534,684. It was named the new state capital of Michigan in 1847, ten years after Michigan became a state. The Lansing metropolitan area,...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Supervisor jobs
$68,004 to $83,570
Lansing, Michigan area prices
were up 1.3% from a year ago