Customer Information Center Supervisor jobs in Livonia, MI

Customer Information Center Supervisor is responsible for maintaining the call distribution system by configuring the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Supervises the representatives by monitoring the productivity of customer service representatives. Being a Customer Information Center Supervisor reviews ACD data to ensure productivity and identify possible problems. May act as a technical resource for more complex questions. Additionally, Customer Information Center Supervisor requires a bachelor's degree in area of specialty. Typically reports to a manager or head of a unit/department. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. (Copyright 2020


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95 Customer Information Center Supervisor jobs found in Livonia, MI area

Customer Service Representative, Virtual Program (Work From Home)
  • Conduit Global
  • Ann Arbor, MI
  • Package Description Call Center Virtual Customer Service Representative- NEMT Job Introduction The ... Engage in active listening with customers, confirm or clarify information and de-escalate issues ...
  • 18 hours ago

ENTRY LEVEL Management Trainee | Customer Service & Sales
  • Lotus
  • Royal Oak, MI
  • Supervising events Qualifications * Prior experience in sales, marketing or customer service ... genetic information, marital status, medical condition, national origin, physical or mental ...
  • 22 hours ago

Customer Service Representative
  • Aerotek
  • Pontiac, MI
  • Ability to follow call structure and remain available to the Call Center needs. -High degree of customer sensitivity -Effective at receiving/giving critical information -Courteous and professional ...
  • yesterday

Customer Service/Sales
  • The Home Depot
  • Whitmore Lake, MI
  • These associates learn about products using our tools, and provide information to customers in ... These associates work in cooperation with their Department Supervisor and other associates in their ...
  • yesterday

Security Shift Supervisor - Tech Center (1034300)
  • Allied Universal
  • Warren, MI
  • Exceptional customer service provider Great communication skills, both written and verbal Candidate ... For more information: We proudly support the Veteran Jobs Mission, a group of over 200 ...
  • 4 days ago

Supervisor - Gas Operations - ICM
  • DTE Energy
  • Melvindale, MI
  • Power Customer Satisfaction Award * Professional Women's Magazine/Black EOE Journal "Best of the ... Allen Road Service Center - ICM Bidding Restriction: 1 Year Job Summary First level supervisor ...
  • 4 days ago

Survey Caller (Remote / Work From Home)
  • Shiftsmart
  • Westland, MI
  • Strong internet connection Additional information If you have experience in call centers, customer service, hospitality, or other customer-facing roles (such as administrative assistant, call center ...
  • 5 days ago

Call Center Representative - WORK FROM HOME
  • GSI of Lakeside
  • Southfield, MI
  • We are seeking a Call Center Representative to join our team ... You will be responsible for helping customers by providing product and service information and ...
  • 6 days ago

Livonia is a city in the northwest part of Wayne County in the U.S. state of Michigan. It is a large suburb with an array of traditional neighborhoods (most of which were built in the 1950s and 1960s) connected to the metropolitan area by freeways. The population was 96,942 at the 2010 census, making it Michigan's ninth largest municipality. The municipality is a part of Metro Detroit, and is located approximately 15 miles (24 km) northwest of downtown Detroit, and less than two miles (3 km) from the western city limits of Detroit (Redford Township lies between the two). According to the Unite...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Supervisor jobs
$71,329 to $87,656
Livonia, Michigan area prices
were up 1.2% from a year ago