Customer Information Center Supervisor supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Supervisor monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Housekeeping Supervisor will oversee the housekeeping department to ensure sanitation and cleanliness guidelines are met according to policies and regulations. The Housekeeping Supervisor is responsible for training, inspecting rooms, supervising and ensuring the completion of housekeeping tasks assigned to Room Attendants and House persons. The Supervisor will assist where needed to help maintain the Overton Hotel and Conference Center’s high standards of quality.
We are currently accepting applications and conducting interviews. Apply online www.overtonhotel.com/careers or pick up an application in person today!
The Overton Hotel and Conference Center is an Equal Opportunity Employer and a Drug Free Workplace.
Medical/Dental, Retirement Program, Paid Time off, Holiday Pay, Employee Discounts and Meal provided each shift.
Job Type: Full-time
Pay: $17.00 per hour
Benefits:
Shift:
Education:
Work Location: In person
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