Customer Information Center Supervisor jobs in Lynchburg, VA
Customer Information Center Supervisor supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Customer Information Center Supervisor monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Customer Information Center Supervisor reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Recently Added Customer Information Center Supervisor jobs
Information Desk Supervisor
- Washington and Lee University
-
Lexington, VA
FULL_TIME
- Reporting to the Help Desk and Shared Services Manager, the Information Desk Supervisor oversees the Shared Services Information Desk which is the ITS call center for the university community, including faculty, staff, retirees, and university associates, and provides basic technical support and troubleshooting. This position is responsible for ensuring excellent customer service by providing IT support in a compassionate and collegial manner. This position requires being physically present for work at the Shared Services Information Desk. To achieve our mission as a liberal arts college, we continually strive to foster an inclusive campus community, which recognizes the value of all persons regardless of identity. Our department is committed to contributing to an educational environment that is rich with cultural, social, and intellectual diversity. Essential Functions: Work as a member of a team to provide excellent and timely customer service to the campus community. Develop positive peer relationships with other members of the ITS and Service Desk team. Supervise student workers in support of all functions of the Information Desk Work at both the Law and Undergraduate locations. Help troubleshoot core systems and network outages. Support student and university owned computing and printing equipment. Support, maintain, reserve, and deliver A/V equipment. Provide tier one and two support for installed and web applications. Provide account management for university accounts. Provide application management for web applications. Monitor the ITS Ticketing system and dispatch tickets to the appropriate support staff. Follow the ITS Information Security Program and industry standard best practices to help ensure the confidentiality, integrity, and availability of all IT resources. Assist with technology recycling program. Additional related duties as assigned. Minimum Qualifications: Bachelor’s degree and at least two years’ experience in a science or technology support environment, preferably in higher education, or a combination of education and experience from which a similar skillset would be obtained. Experience in a customer help desk setting is strongly preferred. Experience in an educational setting preferred. Strong troubleshooting and patient communication skills are essential. Ability to communicate patiently and effectively with a variety of people including students, faculty, staff, and retirees. The idea candidate will have a customer centered approach with a focus on service delivery. Demonstrated consultative skills required. Curiosity about information technology, and motivation to learn new technologies as needed. Knowledge of office productivity and e-mail tools is essential. Minimum Pay: $62,892 – Pay commensurate with experience Application Instructions: Review of applications will begin on May 6 and continue until the position is filled. A resume and cover letter are required. Please upload these documents when prompted on the application form. You will be asked to provide names and contact information for three professional references. Application instructions and information about Washington and Lee University can be located at https://www.wlu.edu/employment-opportunities. Physical Requirements: Fingering: Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling. Grasping: Applying pressure to an object with the fingers and palm. Repetitive motions: Making substantial movements (motions) of the wrists, hands, and/or fingers. Working Conditions: The worker is not substantially exposed to adverse environmental conditions. Types of Work: Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. Position Type: Exempt, Full Time, Benefit Eligible Washington and Lee is a top-ranked, private institution in Lexington, Virginia where we integrate the rigorous inquiry and critical thinking of a liberal arts curriculum with nationally accredited undergraduate programs in business and journalism, and a graduate School of Law. Our graduates, mentored by a faculty of teacher-scholars, are ready to make a meaningful impact wherever they go in the world. Washington and Lee affirms that diverse perspectives and backgrounds enhance our community. We are committed to the recruitment, enrichment, and retention of students, faculty, and staff who embody many experiences, cultures, points of view, interests, and identities. As engaged citizens in a global and diverse society, we seek to advance a positive learning and working environment for all through open and substantive dialogue. We offer an extensive range of health care and life insurance benefits, retirement options, educational assistance programs, wellness programs, and work/life initiatives to serve our staff and faculty. We are committed to providing a competitive benefit package to attract and retain exceptional employees. For an overview of offerings for full-time benefit eligible employees, see the current Benefits Guidebook and additional information about paid time off, educational grants, and our home loan program. Washington and Lee is an Equal Opportunity Employer. As such, we are interested in candidates who are committed to high standards of scholarship, performance and professionalism and to the development of a campus climate that supports equality and diversity in our faculty, staff and student body. Job description requirements are representative, but not all-inclusive of the knowledge, skill, and abilities needed to successfully perform this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions. Employment Information and Accommodations
- 11 Days Ago
Information Technology (IT) Representative
- Rockbridge Area Health Center
-
Lexington, VA
FULL_TIME
- Rockbridge Area Health Center (RAHC) is seeking a full-time Information Technology (IT) Representative. The IT Representative will be responsible for all troubleshooting, installation, and maintenance...
- 24 Days Ago
IT Analyst, Intermediate - Laboratory Information Technology Systems
- UVA Medical Center
-
Charlottesville, VA
FULL_TIME
- Under general direction provides support for clinical systems in a specific service area/department. Analyzes user system and application needs; determines and evaluates alternative approaches; select...
- 22 Days Ago
Call Center Supervisor
- Work With Your Handz
-
Charlottesville, VA
FULL_TIME
- Job Opportunity: Call Center Supervisor *IN-OFFICE ROLE / MUST BE LOCAL TO CHARLOTTESVILLE, VA*We have been in business for over 100 years, are locally owned, and have an outstanding reputation! If y...
- 11 Days Ago
Assistant Supervisor for Testing Center
- Liberty University
-
Lynchburg, VA
FULL_TIME
- The Assistant Supervisor of Testing Services is a full-time benefited professional staff member who assists with the general operation and integrity of Testing Services, maintaining an academic, servi...
- 1 Month Ago
House Supervisor
- Watertown Regional Medical Center
-
Danville, VA
FULL_TIME
- SOVAH Health - DanvilleDescription We are looking for a House Supervisor to p EEOC Statement: SOVAH Health - Danville is committed to providing Equal Employment Opportunities for all applicants and em...
- 19 Days Ago
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0 Customer Information Center Supervisor jobs found in Lynchburg, VA area
Administrative Graduate Assistant
- Liberty University
-
Lynchburg, VA
- The SI Mentor (Tutor Supervisor) will directly supervise and evaluate a team of Supplemental Instruction (SI) Leaders on...
- 4/24/2024 12:00:00 AM
Inforce Servicing Processor
- Pacific Life Insurance Company
-
Lynchburg, VA
- Job Description: Pacific Life is investing in bright, agile and diverse talent to contribute to our mission of innovatin...
- 4/24/2024 12:00:00 AM
Bakery Associate
- Walmart
-
Forest, VA
- **Job Title: Bakery Associate** **Job Summary:** As a Bakery Associate at Walmart, you play a vital role in providing cu...
- 4/24/2024 12:00:00 AM
Graduate Student Assistant - Department of Social Work
- Liberty University
-
Lynchburg, VA
- Working independently and exercising good judgment and discretion, the Graduate Student Assistant (GSA) works on campus ...
- 4/23/2024 12:00:00 AM
General Maintenance Tech II
- Liberty University
-
Lynchburg, VA
- The general maintenance technician is responsible for repairing walls, floors, ceilings, windows, roofs, dorm rooms, han...
- 4/23/2024 12:00:00 AM
Human Resources Specialist (Recruitment & Placement) - 12 Month Roster
- Department Of The Treasury
-
Lynchburg, VA
- Duties WHAT IS THE HCO - HUMAN CAPITAL OFFICE DIVISION? A description of the business units can be found at: https://www...
- 4/22/2024 12:00:00 AM
Internal Revenue Agent (Senior Revenue Agent (Examiner) -12 MONTH ROSTER
- Department Of The Treasury
-
Lynchburg, VA
- Duties WHAT IS THE SBSE - SMALL BUSINESS SELF EMPLOYED DIVISION? A description of the business units can be found at: ht...
- 4/22/2024 12:00:00 AM
Lead Transportation Security Officer
- Department Of Homeland Security
-
Lynchburg, VA
- Summary Securing Travel, Protecting People - At the Transportation Security Administration, you will serve in a high-sta...
- 4/22/2024 12:00:00 AM
About Lynchburg, Virginia
Lynchburg is an independent city in the Commonwealth of Virginia in the United States. As of the 2010 census, the population was 75,568. The 2017 census estimates an increase to 81,000. Located in the foothills of the Blue Ridge Mountains along the banks of the James River, Lynchburg is known as the "City of Seven Hills" or the "Hill City". In the 1860s, Lynchburg was the only major city in Virginia that was not recaptured by the Union before the end of the American Civil War.
Lynchburg lies at the center of a wider metropolitan area close to the geographic center of Virginia. It is the fifth-...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Supervisor jobs
$67,714 to $94,823
Lynchburg, Virginia area prices
were up 1.2% from a year ago
were up 1.2% from a year ago