Customer Information Center Supervisor jobs in Massachusetts

At the Center for Health Information and Analysis (CHIA), we serve as stewards of Massachusetts health data, employing multifaceted datasets and cutting-edge analytics to ensure transparency in our health care system. By joining CHIA, you'll dive into health care data, revealing invaluable trends and insights, and play a pivotal role in evidence-based decision-making. 

Our work directly impacts the health care system, supporting the development of data-driven policies that aim to improve the quality and equity of care, while keeping costs affordable for Massachusetts families. We foster a flexible, collaborative environment, offering a hybrid model that balances in-person and remote work. Our hybrid approach allows you to work alongside your colleagues in our vibrant Boston office at 501 Boylston Street for at least two designated days per week, with the flexibility to work remotely on others. 

Join us at CHIA and be a driving force in health policy impact! We seek a Health Policy Analyst to support projects, share content expertise, and provide technical oversight within our dynamic Health Informatics and Reporting team. 

As a Health Policy Analyst at CHIA, you will have the opportunity to: 

1. Drive Data-Backed Insights: Seize the opportunity to work with an extensive range of health care enrollment, spending, quality, and claims data. You will be at the forefront of executing analyses, utilizing CHIA's rich data sources to unearth crucial insights that will inform and shape health care policies and initiatives. 

2. Take Part in Strategic Project Management: Take charge of competing priorities organizational excellence by providing input to project work plans. In this role, you will ensure that projects are executed successfully within defined timelines while adhering to streamlined and efficient processes. 

3. Enhance Collaborative Teams: Work with fellow analysts in creating, planning, and delivering high-value analytic products. This is your chance to contribute to the team's utilization of CHIA's data resources and other assets, fostering collaboration for impactful outcomes. 

4. Champion Data Integrity: Participate in advancing comprehensive practices in documentation, data quality assurance, and management. Your meticulous attention to detail and unwavering commitment to accuracy will play a crucial part in upholding the integrity of our data and analyses. 

Here are the important qualifications we are looking for: 

1. Data Strategist: 

Showcase data management proficiency, including the ability to organize and analyze diverse datasets. Demonstrate mastery of data tools and techniques like R, SAS, or SQL to unlock intricate insights and derive evidence-based conclusions that contribute to informed decision-making. 

2. Strategic Analyst: 

Demonstrate a track record of executing projects within fundamental health care and policy domains. Your creative problem-solving approach will be instrumental in shaping impactful initiatives and driving positive change in health policy. 

3. Logical Thinker: 

Display an ability to synthesize and interpret complex information and concepts logically. Leverage your analytical mindset to extract nuanced insights from data and communicate these findings effectively to technical and non-technical audiences. 

4. Tech-Driven Professional: 

Possess familiarity with data visualization and business intelligence tools, such as Tableau or Power BI, providing a crucial advantage in conveying complex data comprehensibly. Proficiency in Microsoft Office, particularly Word, Excel, and PowerPoint is essential for seamless communication and reporting. 

Additional Qualifications: Professional Development Opportunities Available! 

1. Educational Foundation: Possess a bachelor’s degree in social sciences, public policy, public health, or a quantitative field, providing the necessary foundational skills for success in this role. 

2. Specialized Expertise: Bring at least one year of professional experience in health care data, analytics, policy, or program management. Your content knowledge will support the implementation of CHIA priorities related to health care affordability, quality, and equity.   

3. Effective Communication: Demonstrate excellent written and verbal communication skills, with an ability to articulate complex technical issues clearly and persuasively. Engage stakeholders and foster collaboration through compelling communication. 

We value the talent and expertise you bring to the table, so we offer a competitive salary range of $71,491.94 - $80,968.16 for this position. 

Together, let's embark on a journey of meaningful impact in health care. We invite you to take a chance on CHIA, where your expertise will shape the future of health policy in Massachusetts. 

Likewise, we're eager to take a chance on you - to welcome a dedicated professional who shares our passion for making a difference. Join us in this collaborative endeavor, where we'll forge new paths, innovate, and lead the way toward a stronger Commonwealth.  

Minimum Entrance Requirements:

Applicant must have at least (A) three years of full-time, or equivalent part-time professional experience in business administration, finance, accounting, health care planning or administration, public health policy or administration, human services policy analyses or administration, economics, or a similar field; or (B) any equivalent combination of the required experience and the substitutions below.

Substitutions:

I. A Bachelor's degree with a major in health care administration, hospital administration, public health or health services administration, finance, accounting, business administration, business management, public policy, public administration, economics, or similar degree may be substituted for a maximum of two years of the required experience.*

II. A graduate degree with a major in health care administration, hospital administration, public health or health services administration, finance, accounting, business administration, business management, public policy, public administration, economics, or a similar degree may be substituted for a maximum of three years of the required experience.*

*Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.
 

Total Compensation:

At CHIA, we value the diverse needs and circumstances of our employees. We believe in fostering a flexible and collaborative work environment that promotes work-life balance. 

We have implemented a hybrid model that combines the benefits of in-person and remote work opportunities. You’ll work in person with your teammates on two designated days per week at our office at 501 Boylston Street, Boston, with the flexibility to work remotely on the other days. We provide accessible and inclusive work arrangements that support our employees’ well-being and productivity.  

This position will remain open until filled. We value the talent and expertise you bring to the table, so we offer a competitive full-time salary range commensurate with experience. 

As an employee of the Commonwealth of Massachusetts you are offered a great career opportunity influencing a wide-spectrum of services to the diverse populations we serve - but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits which you should consider towards your overall compensation, including:

• 75% state paid medical insurance premium
• Reasonable Dental and Vision Plans
• Flexible Spending Account and Dependent Care Assistance programs
• Low cost basic and optional life insurance
• Retirement Savings: State Employees' Pension and a Deferred Compensation 457(b) plan
• 12 paid holidays per year and competitive Sick, Vacation and Personal Time
• Tuition Benefit for employee and spouse at state colleges and universities
• Extended Illness program participation
• Professional Development and Continuing Education opportunities
• Qualified Employer for Public Service Student Loan Forgiveness Program

Are you ready to join a dynamic team at CHIA and make a real impact in public service and Massachusetts healthcare? Apply now! : http://www.chiamass.gov/join-our-team/

NAGE: Reimbursement Systems Analyst II

The full time salary range for this position is $67,349.36 - $97,344.26 annually. 

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.