Customer Information Center Supervisor jobs in Massachusetts

Customer Information Center Supervisor is responsible for maintaining the call distribution system by configuring the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Supervises the representatives by monitoring the productivity of customer service representatives. Being a Customer Information Center Supervisor reviews ACD data to ensure productivity and identify possible problems. May act as a technical resource for more complex questions. Additionally, Customer Information Center Supervisor requires a bachelor's degree in area of specialty. Typically reports to a manager or head of a unit/department. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2020

  • Company Confidential
  • Methuen, MA
  • Position Summary: Under the supervision of the Call Center Supervisor the Call Center ... Confidentiality and customer service are the first priority. * Screens calls and determine if 1) ...
  • yesterday

Product/Customer Support Representative - Remote Option
  • Connexion Systems & Engineering, Inc.
  • Marlborough, MA
  • Call center environment - 30 current employees including leads, supervisors etc. * Looking for ... Manages personal Identifiable Information properly * Meets key process indicators set by the ...
  • 2 days ago

Manager, Call Centre, Customer Contact
  • National Grid USA
  • Northborough, MA
  • ... at the Supervisor level in an Operations or Call Center role required • Professional ... More Information National Grid is an equal opportunity employer that values a broad diversity of ...
  • 2 days ago

RN/LPN Nursing Supervisor - Every other weekend
  • Mayflower Place Nursing and Rehabilitati
  • West Yarmouth, MA
  • ... & Rehab Center is hiring a Part-time / per diem Nurse Supervisor (Registered Nurse/RN preferred ... However, employees who have access to the compensation information of other employees or applicants ...
  • 4 days ago

RN / LPN (Nursing Center) - $3K sign-on bonus
  • Mayflower Place Nursing and Rehabilitati
  • West Yarmouth, MA
  • Supervising C.N.A's to ensure quality care is provided at all times * Administration of medication ... However, employees who have access to the compensation information of other employees or applicants ...
  • 4 days ago

Experienced Service Center Manager
  • Valvoline Instant Oil Change
  • Falmouth, MA
  • You'll be on the move, interacting with your team and customers to find the best solutions for ... High school diploma or equivalent * 2 years managerial/supervisory experience in the quick lube ...
  • 4 days ago

Customer Service Associate
  • The Home Depot
  • Amesbury, MA
  • These associates learn about products using our tools, and provide information to customers in ... These associates work in cooperation with their Department Supervisor and other associates in their ...
  • 4 days ago

Security Site Supervisor Distribution
  • Allied Universal
  • Seekonk, MA
  • ... Center in Seekonk, MA 11pm-7a Sunday - Thursday $17.25 Hourly Paid Orientation Medical, Dental ... Exceptional customer service provider Must have great communication skills, both written and verbal ...
  • 4 days ago

Massachusetts is the 7th-smallest state in the United States. It is located in the New England region of the northeastern United States and has an area of 10,555 square miles (27,340 km2), 25.7% of which is water. Several large bays distinctly shape its coast. Boston is the largest city, at the inmost point of Massachusetts Bay, and the mouth of the Charles River. Despite its small size, Massachusetts features numerous topographically distinctive regions. The large coastal plain of the Atlantic Ocean in the eastern section of the state contains Greater Boston, along with most of the state's po...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Information Center Supervisor jobs
$76,059 to $93,469