Customer Information Center Supervisor jobs in Manchester, NH

Introduction

Do you have the career opportunities as an HIM Director you want with your current employer? We have an exciting opportunity for you to join Parkland Medical Center, which is part of the nation's leading provider of healthcare services, HCA Healthcare.

Benefits

Parkland Medical Center offers a total rewards package that supports the health, life, career, and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
  
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
  
• Family support through fertility and family building benefits with Progyny and adoption assistance.
  
• Referral services for child, elder and pet care, home and auto repair, event planning and more
  
• Consumer discounts through Abenity and Consumer Discounts
  
• Retirement readiness, rollover assistance services and preferred banking partnerships
  
• Education assistance (tuition, student loan, certification support, dependent scholarships)
  
• Colleague recognition program
  
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Our teams are a committed, caring group of colleagues. Do you want to work as an HIM Director where your passion for creating positive patient interactions are valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise!

Job Summary and Qualifications

As the Facility HIM Director, you will be responsible for managing, coordinating, and performing the day‐to‐day operations and workflow of the facility-based HIM operations. You will assist the Regional HIM Director with the oversight and implementation of facility-related HIM Service Center (HSC) operational planning, service level agreements, budgets, workflow processes, and internal controls. You will also participate in the facility-based unbilled management process and resolution of issues.

What you will do in this role:

• You will assist with the Horizon Patient Folder (HPF)/McKesson Patient Folder (MPF) and HIM Shared Services activities, including but not limited to: FTE management, forms management, interface workbook, operational assessment, action planning, productivity monitoring, release of information management, record storage and destruction management, staff education, and HIM operations cleanup.
• You will work collaboratively with Medical Staff and Facility Leadership to comply with standards and guidelines enforced through the Medical Staff Bylaws/Rules and Regulations (e.g., suspension of privileges).
• You will be responsible for managing facility based HIM operations and staff including, but not limited to, record pick up and reconciliation, release of information request processing, hardcopy retrieval of medical records, tumor and/or trauma registry, and processing of birth certificate/paternity papers as applicable.
• You will routinely assist in the performance of facility-based HIM operations including, but not limited to, ad hoc record pick up and reconciliation, release of information request processing, and hardcopy retrieval of medical records as needed.
• You will be an active participant, at times with the assistance of the Regional HIM Director, in preparing for or assisting with external agency (e.g., The Joint Commission, Board of Health) reviews of the facility.
• You will provide assistance to the HSC Document Imaging Manager as it relates to facility based HSC document imaging staff.
• You will establish and maintain effective working relationships with ancillary departments and unit managers to ensure optimal record management.

What Qualifications you will need:

• Associate’s degree required, Bachelor’s degree preferred. Facility HIM Director experience in medium to large hospital(s) may be substituted for degree requirement.
• A minimum of one year of HIM department experience is preferred, three or more years is strongly preferred
• A minimum of one-year healthcare management experience is strongly preferred
• RHIA or RHIT strongly preferred

"Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses."

"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our HIM Director opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

PAR-AFHP